IDC MarketScape reports give an in -overview of a market, analyse the key trends and compare the most significant players, ranking their capabilities and strategies and considering their relative strengths and weaknesses. 

This report looks at the 19 Unified Communications as a Service (UCaaS) providers that matter in the global marketplace and ranks BT as a Leader. IDC defines a UCaaS solution as a cloud-based integrated voice, messaging, and meeting services solution delivered via IP in the cloud and sold on a monthly recurring subscription basis.

"BT's portfolio is designed to give large organisations choice of what communications and collaboration elements but with the ease of procurement and common experience that a single portal, dashboard, support, and training service provides."