Connectivity
MJ Quinn case study: improving IT system management
BT helps MJ Quinn achieve smart data management.
October 29, 2019
Connectivity
MJ Quinn case study: improving IT system management
BT helps MJ Quinn achieve smart data management.
October 29, 2019
MJ Quinn needed an IT system they could rely on, but their current system was struggling to handle business growth and downtime was impacting customer service.
BT Managed Compute ensures MJ Quinn has a highly resilient system, with the flexibility to expand or scale back service as and when required.
Since going over to the BT Managed Compute solution, MJ Quinn has seen performance increase by 18% to become a world-class services company.
MJ Quinn provides everything a building needs to support business, ranging from telecoms and fire systems to lighting and air cooling. With over 1,500 field engineers who complete around 6,000 jobs each and every day, IT systems are critical to the successful running of the MJ Quinn operation.
MJ Quinn relies on its IT system to plan and support business operations. Ongoing work is continually managed throughout the day to keep everything on track and ensure every job is completed on time. Without a reliable system, they simply wouldn’t be able to operate.
Steve Cairns, Chief Information Officer (CIO) of MJ Quinn says: “The importance of IT to our operation is paramount. It cannot, simply cannot, be separated from what we do.”
MJ Quinn’s existing IT system was struggling to deal with the huge growth the company had seen over recent years. The platform wasn’t able to cope with the workload and employees had to operate two systems and manually transfer information from one to the other.
The importance of IT to our operation is paramount. It cannot, simply cannot, be separated from what we do.
The challenge
The platform was becoming increasingly unreliable and system downtime was having an impact on customer service. Steve Sullivan, MD integrated services at MJ Quinn, comments: “We were having great difficulties in getting the workflow through to our operatives and when we did manage it, we couldn’t receive feedback on outcomes in a timely manner.”
System failures were increasingly disrupting the flow of information coming from customers. As a result, delays occurred when customer information hadn’t been processed causing a further knock-on effect as the business tried to catch up.
Interruptions to the workflow weren’t the only problem. Running two systems at the same time and relying on manual inputs from staff meant that there were opportunities for mistakes and valuable resources were being wasted.
The solution
MJ Quinn needed to cut out downtime and build a much more reliable system. They needed a platform that would give them the flexibility to make changes to their systems whenever the business demanded it, as well as the ability to scale up quickly to meet future business growth. BT Managed Compute provides MJ Quinn with a highly resilient system with the flexibility to both expand and scale back service, as and when needed.
Since going over to the BT Managed Computer solution, we’ve seen performance increase by 18%.
Software developments now enable the system to take over and semi-automate some support tasks. The productivity of field engineers has improved considerably thanks to the new mobile-worker interfaces and, importantly, MJ Quinn has built its environment to develop advanced software to improve both efficiency and the service their customers receive.
Outsourcing datacentre requirements has had very positive effects, as Steve Cairns explains: “The fact that all of our computing power is located in Newport in the BT Datacentre makes zero difference to the way our controllers and planners go about their work. As far as we’re concerned, the computing power is the same as if it were sitting under their desk, though it’s actually in a safer environment with more scope to improve performance, but with less cost, less lead time – and less hassle.”
MJ Quinn has become a world class services company. We’ve put in place world class software to support our operation and we needed a world class platform for this software to run on. BT Managed Compute has given us that platform.
The result
The new solution has provided MJ Quinn with a stable and reliable platform on which to develop the software they need to ensure work streams are consistently monitored. If a task is running over the schedule agreed with the client, the system automatically flags this and action is immediately taken.
Steve Cairns reports: “Since we moved onto BT Managed Compute we’ve not had a single outage. That has made a massive difference to our day-to-day operation.”
The BT Managed Compute solution allows us to scale new heights with best-in-class performance and customer service.
About
- Client details
Provider of integrated services
- Industry
Telecoms
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