MiCloud CC

Admin support

Overview

All-in-one cloud-based contact center that works seamlessley with your MiCloud UC service.  Depending on your organisation set-up you'll have access to voice only, or voice and multimedia (email, chat, SMS, social media).

Admin tutorial videos

Introduction to IVR routing.

Watch now >

How to add IVR ports.

Watch now >

How to add variables.

Watch now >

Further videos.

Watch now >

Resources for you and your people

Launch and drive adoption
Start your adoption journey with our recommendations. Visit our support site to help you launch and drive adoption.
Visit adoption support
Agents guides and training
Share this link with your Agents to help them get started and learn more about the service.
Share Agents support
Supervisors guides and training
Share this link with your Supervisors to help them get started and learn more about the service.
Share Supervisors support
Launch and drive adoption
Start your adoption journey with our recommendations. Visit our support site to help you launch and drive adoption.
Visit adoption support
Agents guides and training
Share this link with your Agents to help them get started and learn more about the service.
Share Agents support
Supervisors guides and training
Share this link with your Supervisors to help them get started and learn more about the service.
Share Supervisors support