Contact Centre
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Contact Centre
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MiCloud CC
MiCloud CC

User guides and training videos

MiCloud CC
  • Digital Workplace User Adoption Hub
  • Contact Centre

User guides and training videos

Overview

All-in-one cloud-based contact center that works seamlessley with your MiCloud UC service.  Depending on your organisation set-up you'll have access to voice only, or voice and multimedia (email, chat, SMS, social media).

 

Training

Supervisors/Agents - Web Ignite

  • Getting started
  • How to navigate
  • Introduction to managing contacts
  • Further videos

 

Supervisors - CCMWeb

  • Overview
  • How to run reports
  • How to add contacts
  • How to setup scheduled reports
  • How to setup user report schedules

 

Explore BT

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Explore BT

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Find your business

  • Small and medium business
  • Corporate
  • Public sector
  • International

Find your business

  • Small and medium business
  • Corporate
  • Public sector
  • International

Useful links

  • Help and support
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  • Contact BT
  • Regulatory and legal statements
  • Sitemap
  • Business broadband
  • Full Fibre broadband

Useful links

  • Help and support
  • BT Local Business
  • Contact BT
  • Regulatory and legal statements
  • Sitemap
  • Business broadband
  • Full Fibre broadband

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  • YouTube
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