ServiceNow serves as a cloud-based platform enabling efficient IT service management, seamless customer service, and workflow automation. It helps BT streamline operations, enhance customer experiences, and gain insights through reporting and analytics.

Site Request should be used for any Addition, Modification or Cessation of service which will impact the inventory and might require design. 

Soft change is limited to simple configuration change which should not be site or network affecting.

If you have bought one of our new digital products or if your account has been migrated to our new Service Now platform for Service Management, then you will have been set up on Customer Hub and provided with relevant access.  If in doubt talk to your BT Account team.

We can provide access to Complex only, Simple only or both. If you wish to make a change then this is done via the My Account Servicedesk.

Physical modification is where there is an impact on the site, new equipment, physical move of service/equipment.

Logical modification is normally a configuration / soft change i.e., Qos Change, Bandwidth change where it doesn’t impact BT side of router configuration.

The defined format indicates the following: 

*.Spaces not allowed,  

*.No alphabets,  

*.+ , - , ( , ) and digits allowed.