E911 location settings (North America and Canada)

User guides

Overview

If you're based in North America or Canada, here is some guidance on setting up your E911 location settings in Microsoft Teams, Webex App and RedSky.

Microsoft Teams
E911 access location screenshot

For users in North America (United States and Canada) to align with Emergency Services Calling Regulations, when you are working remotely, please be sure to amend your location settings within your Microsoft Teams Calling menu before making outbound calls.

Enhanced E911 - Depending on your configuration the Microsoft Teams app could detect a change in network address when you move to a new location and prompt you to confirm.

 

  1. Switch on Let apps access your location.
  2. Switch on Let desktop apps access your location.

You can check your emergency location below the dial pad in Calls or at the bottom of the calls section in your Teams Settings.  

 

Note: you can only edit your Emergency Location in Calls.

On the Teams dial pad, you can add, confirm, edit, or reset your emergency location.

Note: without location services you will not be able to confirm your emergency location in Teams. Every emergency location you have confirmed is saved and does not need to be reconfirmed when returning. When you move to a new physical location, the Teams emergency location will change to reflect what location services detects. 

Webex App

Depending on how your administrator has set up your account and whether the country you're in supports Enhanced 911 (E911) integration, Webex App may prompt you to update your location. Keeping your location current in the app makes sure that emergency services can get to you as quickly as possible.

Read more >

Webex App E911 location settings PDF guide.

Download PDF >

RedSky

Updating E911 Location using RedSky MyE911 PDF guide.

Download PDF >