Get started administering Genesys Cloud.

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Includes:

• System requirements
• Self start
• Collaborate
• Communicate
• Contact centre

Learn how to add people to your organisation, edit profiles, assign roles and permissions, manage pairings between organisations, and use divisions to separate and group configuration objects.

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Includes:

• People
• Roles and permissions
• Authorized organisations
• Divisions

Find resources such as code samples, tutorials, and tools to help integrate Genesys Cloud into your contact center.

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Frequently asked questions for Administrators.

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Complete his form to request a New IVR Call Flow or Simple Changes to an Existing IVR Call Flow on the Cloud Contact Genesys platform via the BT GVS Team.

This form should only be used for the following requests:

• I want to add, change or delete a skill or queue.
• I want to add, change or delete an option.
• I want to add, change, or delete a holiday or meeting.
• I want to add or change open hours.
• I want to upload or replace an audio file.
• I want to add or change a call flow on an existing or new division.
• I want to add or change a digital flow (chat, email, WhatsApp) on an existing or new division.

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Complete this form to request in-life consultancy on Cloud Contact Genesys via the BT Customer Solution and Design team.

This form should only be used for the following requests:

• I want an in-life consultant aligned long-term.
• I want to know more about a specific feature or capability.
• I want to help adopting a new feature/capability.
• I want a consultant to develop a strategic roadmap.
• I want a review of my contact centre operating model and performance.
• I want to expand my existing solution e.g. additional sites.
• I want to have a complex integration requirement.
• Any other complex request requiring a professional services consultant.

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