• Unsupported timezone widgets highlighted in Custom Dashboards

Widgets that only support UTC are now highlighted with an icon, helping you quickly identify which widgets have issues with timezone selections.

For more information, see Custom analytics dashboards for your cloud collaboration portfolio in Control Hub.

• Unicode support for caller ID

Cisco is expanding the character type support for caller ID in Webex Calling to include Unicode Character types.

This feature isn't supported for Webex for Government.

For more information, see What's new in Webex Calling.

• Cisco Calling Plans port out flow

Introduction of a new automated process to better facilitate port out requests from Cisco Calling Plans.

For more information, see Porting out a PSTN number.

• Site Survivability: Multiple locations per gateway support

Allows customer admins to map multiple Webex Calling Locations in a campus to a single Site Survivable gateway. Provides the campus endpoints with backup calling capability ensuring optimal gateway resource utilisation. Optimises Capex and reduces admin overhead of managing multiple gateways.

For more information, see Enroll Cisco IOS managed gateways to Webex Cloud.

• Customisable screen pop for Customer Experience Essentials

Customise the screen pop capabilities by having the ability to use possible values directly into the URL and have the ability to use without defining a key.

For more information, see What's new in Webex Calling.

• Ability to bulk resync devices on-demand

Adds the ability for Administrators to resync devices on-demand from the Device tab in Control Hub. Devices must be currently sip registered and active to be eligible for a resync.

For more information, see Resync Webex Calling devices in Control Hub.

• Managing phone numbers in Control Hub with a Cloud Connected PSTN Provider (CCPP)

When your organisation’s phone numbers are managed by a Cloud Connected PSTN Provider (CCPP), Webex Calling ensures there are no conflicts by limiting certain actions in Control Hub. As a result, administrators won’t be able to add, delete, activate, or modify these externally managed numbers through Control Hub. All changes to these numbers need to be made directly through your CCPP vendor.

For more information, see Manage external numbers with Control Hub.

• Relay E911 address of fixed phone using PIDF-LO to qualified PSTN providers

Webex Calling is enhanced to relay the address of fixed phones as a Presence Information Data Format - Location Object (PIDF-LO) content in the SIP INVITE. This information will be added to the SIP INVITE when a emergency call is placed and the PSTN provider for the Location is qualified by Webex Calling for accepting this header. The current list of qualified providers are Pure IP and Sinch. Other PSTN providers will be tested and qualified in a phased manner. As a part of this feature, Webex Calling Location address is validated to ensure that they are valid emergency address. Any Location with an address that cannot be validated will be highlighted with a warning message. This feature has no impact on customer who are using RedSky for their enhanced 911 services.

This feature isn't supported for Webex for Government.

For more information, see What's new in Webex Calling.

• Webex Calling now adds support for AudioCodes devices

Webex Calling will now support the following AudioCodes devices as Cisco Managed Devices:

Phones​

AudioCodes 425HD IP Phone​

AudioCodes 445HD IP Phone

AudioCodes C450HD IP Phone

ATAs

AudioCodes MP504 ATA

AudioCodes MP508 ATA

AudioCodes MP516 ATA

AudioCodes MP524 ATA

AudioCodes MP532 ATA

These devices can be provisioned using MAC address directly from Control Hub. The administrator can view the status of these devices directly in Control Hub Device page.

This feature isn't supported for Webex for Government.

For more information, see Supported devices for Webex Calling.

• Device settings for Cisco ATA devices

Webex Calling will now support device settings configuration Cisco ATA devices. The administrator can view and set these device settings directly in Control Hub.

For more information, see What's new in Webex Calling.

• Subscription details report in Partner Hub

Partners can now access the Subscription Details report in Partner Hub. This report shows the status and usage of customer subscriptions, helping partners monitor adoption and optimize license management.

This feature isn't supported for Webex for Government.

For more information, see Get started with Partner Hub.

• Customized administrator roles in Control Hub

Full administrators in Control Hub can now create and customize administrator roles tailored to their specific organizational needs. Do you want to create a role that can troubleshoot issues, view analytics, and customize reports, while also having read-only access to users? You can now create that role through the role builder in the Users page.

Cisco has broken down the various administrator permissions into the following groups:

Analytics

Troubleshooting

Reporting

User management

License management

Device management

Messaging

Calling

PTSN & Routing

Once you’ve created a role, you can assign it to a user or group of users just like any other administrator role in Control Hub.

• Enhancements to the SSO certificate renewal in Control Hub

Cisco has made improvements designed to simplify the SSO renewal process and clearly guide the admin towards a successful certificate renewal.

For more information, see SSO with multiple IdPs in Webex.

• Webex App Version report in Partner Hub

Partners can now access the Webex App Version report in Partner Hub. This report shows which versions of Webex App their customers’ users are running, helping partners make sure that their customers stay up to date.

This feature isn't supported for Webex for Government.

For more information, see Get started with Partner Hub.

• User experience improvements to the claim user flow

Cisco has made user experience improvements to the claim user flow.

For more information, see Claim users to your organisation.

• AI-generated content availability after a meeting

Choose which AI-generated content is available to the hosts after a meeting. The host can then share it with others according to their sharing policy settings.

This feature isn't supported for Webex for Government.

For more information, see Administer Cisco AI Assistant in Control Hub and Configure settings templates in Control Hub.

• Customisable overview page

You can now personalise your Overview page by adding, moving, and resising cards to suit your needs. Available cards include:

Setup guide

Total users KPI

Total devices KPI

Analytics charts and KPIs

Additionally, the Your assigned roles and What's new cards appear by default and cannot be removed from the page.

For more information, see Customise the Overview page in Control Hub.

• Adding help desk emails to the new email service

Cisco is adding help desk emails to the new email service.

For more information, see Configure Advanced Branding Customisations.

• Device & telephone number inventory reports

Introducing new Inventory reports to allow admins to get a view of the entire current inventory of Webex Calling Devices, Telephone numbers and extensions within their organisations, allowing them to understand the resource utilization within their organisations and plan capacity more efficiently.

For more information, see Telephone Number report and Devices inventory report.

• Ability to view Contact Center admin audit activity logs in Control Hub

Administrators can now view and download the audit activity logs of Contact Center events from Control Hub.

Additionally, key event details—such as event category, change, action performed, impacted resource ID and type, and Contact Center Audit Trail—are also available.

This feature isn't supported for Webex for Government.

• Control Hub setting to turn on AI assistant when recording starts.

Admins can now control if they want AI assistant to start with a meeting recording.

This feature isn't supported for Webex for Government.

For more information, see Administer Cisco AI Assistant in Control Hub and Configure settings templates in Control Hub.

• AI Assistant for messaging

You can now turn on AI Assistant in messaging, and allow AI Assistant with Ask Me Anything for messaging, space summaries, rewrite messages, and message translation.

This feature isn't supported for Webex for Government.

For more information, see Administer Cisco AI Assistant in Control Hub and Configure settings templates in Control Hub.

• Webex Calling Customer Assist: New Agent activity report

Customer Assist Agent activity details report will allow customer Admins and supervisors to get key details around Agent activity on a per shift/session basis. Report will include key metrics for individual customer assist agents like sign in/sign out times, availability, no of calls received and answered which will help customers to understand how efficient agents have been and possibly plan capacity/agent training to help improve the operational efficiency.

For more information, see What's new in Webex Calling.

• Configurable retention for Webex call recording

Webex Calling administrators can manage the retention settings for call recordings. Customers can purchase a paid add-on for additional storage for call recordings beyond the default allocation, if Webex is the call recording provider. Administrators can track and monitor storage usage directly from the Control Hub.

For more information, see What's new in Webex Calling.

• Create and edit workspaces in bulk

You can now add or edit multiple workspaces at once with a straightforward CSV upload. Using a CSV file to determine workspace information saves time and effort compared to manually updating individual workspaces.

For more information, see Bulk upload workspaces using a CSV file.

• Control Hub setting to prevent external users from saving or sharing whiteboards

If external users, such as customers or guests, are in an internal meeting, and an internal user shares a whiteboard, you can prevent the external user from saving or sharing the whiteboard by turning off the settings.

For more information, see Manage whiteboards in Control Hub.

• New security activity administrator role

Cisco has created a new administrator role specifically geared towards assisting full administrators in monitoring changes to organisation settings as well as with troubleshooting calling and meeting logs. Users assigned the security activity administrator role have access to administrator activity logs and troubleshooting information in your organisation.

• Indicator to show the use of Cisco AI Assistant in a meeting

A field has been added the Meeting details panel in Troubleshooting to indicate that the Cisco AI Assistant was used in the meeting.

• Ability to view Contact Center admin audit activity logs in Control Hub

Administrators can now view and download the audit activity logs of Contact Center events from Control Hub.

Additionally, key event details—such as event category, change, action performed, impacted resource ID and type, and Contact Center Audit Trail—are also available.

This feature isn't supported for Webex for Government.

• Enable recording search access for AI Assistant in Control Hub

Admins can now enable or disable AI Assistant’s access to meeting recordings as a search source in Webex App. Easily manage which internal and external data sources the AI Assistant uses for Ask Me Anything (AMA) directly from Control Hub.

This feature isn't supported for Webex for Government.

For more information, see Administer Cisco AI Assistant in Control Hub.

• Provisioning APIs: Support for MWI and DND for Common-Area Workspaces

Introduction of a Message Waiting Indicator API and Do Not Disturb management for Common-Area Workspaces in the Webex for Developers Platform

• Privacy Data export tool in Control Hub

This feature enables a Control Hub administrator to download all of the records in various Reports for a specific set of users.

For more information, see Usage and profile data report in Control Hub.

• Participant initial mute state and volume level indicator in Troubleshooting

Two new indicators are now available in the meeting view in Troubleshooting:

Initial mute state indicator—Shows whether a participant joined the meeting with their audio muted or unmuted.

Volume level indicator —Shows the participant’s device volume level during the meeting.

For more information, see Advanced diagnostics and troubleshooting in Control Hub.

• Simultaneous interpreter indicator in Troubleshooting

A simultaneous interpreter indicator is now available in the meeting view in Troubleshooting. This indicator shows whether a participant was assigned the interpreter role and displays the source and target languages.

For more information, see Advanced diagnostics and troubleshooting in Control Hub.

• Favorite pages in Control Hub

You can now create a personalised list of favorite links. This provides direct access to pages, up to three levels deep, within Control Hub.

For more information, see Get started with Control Hub.

• Audio announcement for AI Assistant

For internal meetings only, you can turn off the audio announcement that plays when AI Assistant is starting. This does not affect the visual notification that AI Assistant is starting. PSTN devices will always receive audio announcements.

For more information, see Customise Cisco AI Assistant and AI features in Control Hub or Configure settings templates in Control Hub.

• New workspaces metric added to Subscription Details report in Partner Hub

Cisco has added a new column to the Subscription Details report: Total Workspace Usage in Organisation. This column displays the number of workspace licenses that the customer has purchased.

For more information, see Get started with Partner Hub.

• Wholesale customer metrics added to Subscription details report in Partner Hub

Wholesale customer information is now available to partners in the Subscription Details report.

For more information, see Get started with Partner Hub.

• Set custom default space themes

You can use Control Hub to set and manage a custom default space theme for your organisation’s Webex spaces. This lets you ensure a consistent look and feel that reinforces your branding and improves user experience. Centralised management in Control Hub makes it easy to deploy and update the default theme for all users.

For more information, see Set your custom default space theme in Control Hub.

• Location based admin activities logging

Audit events related to Webex Calling activities originating from India are stored for 3 years within the newly deployed data centers located in India.

Administrators can now view and download the audit events stored in any audit cluster location across all audit clusters managed by the organisation.

This feature isn't supported for Webex for Government.

For more information, see Data residency in Webex.

• Support one-digit routing prefix for locations

Administrators can now provision a one-digit routing prefix for their locations.

For more information, see Configure your Webex Calling dial plan.

• Webex Go AT&T user guide and support link for AT&T representative in Control Hub

If Customers have Webex Go mobile numbers provisioned through AT&T they will be shown the AT&T User guide in Control Hub on Add Numbers screen.

Customers need to acknowledge reading this document before they can go to Authorise their Account for the first time. In addition a Google form link is available if thee need to contact their AT&T representative with issues.

If the account is already authorized these links will be available in Control Hub on the "Add Numbers" Section if they select AT&T as the Mobile Operator for future reference.

For more information, see What's new in Webex Calling.

• Local gateway status alerts in Control Hub

Cisco is providing status change, peak active calls and certificate expiry alerts for local gateways.

For more information, see What's new in Webex Calling.

• Local gateway status enhancements in Control Hub

Cisco is enabling customers to see the trunk status, peak active calls, and easily search or filter trunks from the Trunk page in Control Hub.

For more information, see What's new in Webex Calling.

• Auto-detect spoken language

A seamless hands-off language selection provides more accurate transcription and translation when the spoken language changes throughout the course of a meeting. When this is turned on, the language spoken in meetings is automatically detected. The transcript shows all spoken languages.

For more information, see Manage AI features in Control Hub.