• Support up to 3000 virtual extensions in Webex Calling

Webex Calling supports up to 3000 virtual extensions at both organization and location level. The virtual extensions allow administrators to assign extensions to external phone numbers that the users frequently call.

• Change to maximum date range selection in Analytics and Reports

The maximum date range that you can now select has been changed to 3 months at a time. Previously, you could select up to 13 months. You'll still have access to 13 months of historical data, but you’ll need to run multiple reports if you want to review longer time periods. This update improves performance and helps reports generate faster.

For example, if you want to view the last 6 months of data starting from November, you’ll need to run two reports: one from June through August, and another from September through November.

See Analytics for your Cloud Collaboration Portfolio.

• Media Server IP information added to Troubleshooting

You can now see the Media Server IP address of participants in the Participants details view of Troubleshooting.

For more information, see Advanced diagnostics and troubleshooting in Control Hub.

• New Device Detail report

The Device Detail report is now available in Control Hub. This report provides detailed information such as device type, model, location, and platform for each meeting and call. With this report, you can track meeting and call activity and quickly assess the experience in each room by reviewing good and poor quality meeting minutes.

See Reports for your Cloud Collaboration Portfolio.

• Dark mode support for Control Hub and Partner Hub

Control Hub and Partner Hub now support dark mode.

For more information, see Get started with Control Hub.

• Enhanced contact management in Control Hub

We've simplified the process for adding and editing individual organization contacts. You can now add up to 10 new external organization contacts directly through the Control Hub interface. We've also given administrators the ability to edit individual contacts in Control Hub, without having to modify and upload a new CSV file.

For more information, see Manage organization contacts in Control Hub.

• Enhanced security with smart lockout policies

We’re introducing new Smart Lockout Policies in Control Hub to provide enhanced security for user accounts. Admins can now configure the maximum number of failed sign-in attempts before a temporary lockout, and enable incremental timed lockouts.

This feature makes lockouts progressively stricter over time with each repeated failure, improving protection against unauthorized access.

For more information, see Configure smart lockout in Control Hub.

• Custom templates now support Customer Assist report filters

You can now create custom reports using Customer Assist report filters, allowing you to display only the most relevant columns and keep your reports focused and easier to manage.

See Reports for your Cloud Collaboration Portfolio.

• Detail Call History report to support custom templates and filters

Custom template and filter support is available for the Detail Call History report. This allows admins to create custom versions of the Detail Call History reports for specific locations, users, caller/callee numbers and other filters. Customers can keep only the most relevant columns in this report. This greatly helps with managing the size of the report and make the downloads a lot faster.

• Manage end user access via groups and templates

Allow administrator to enable or disable access to additional calling features for end user access. 

• Simplified software deployment and enhanced management for Cisco ATA 191, 192, DECT, and Third-Party devices

We are pleased to introduce enhanced software deployment and management for Cisco ATA 191, ATA 192, Cisco DECT, and fully managed third-party devices. This update simplifies software updates by enabling new software channels and bulk configuration, allowing you to upgrade multiple devices simultaneously and align upgrades with your testing schedules.

These improvements reduce operational overhead, and enhance control over software rollouts, helping you optimize device management and software updates.

For more details, please refer to the Cisco ATA, (and other help guides) provisioning guide and related documentation.

• New Queue Call Details report for Webex Calling Customer Assist

The Queue Call Details report for Customer Assist is now available in Control Hub. This report provides end-to-end details around calls as they land into call queues.

See Reports for your Cloud Collaboration Portfolio.

• Group repeating alerts in Alert Center

Similar repeating alerts are now automatically grouped together in Alert Center, making it easier to review and manage notifications.

For more information, see Alert Center in Control Hub.

• New Real Time Translation reports

We're introduced two new reports in Control Hub: Real Time Translation Active Host and Real Time Translation Active Host Rolling Average. These reports make it easier for administrators to monitor license usage and identify any overconsumption related to the Real Time Translation feature.

Additionally, the Enterprise Agreement Report will be updated to include Real Time Translation (RTT) in the Product field.

See Reports for your Cloud Collaboration Portfolio.

• Configure external browser settings in Control Hub

Administrators can now enable external browser support for their organization in Control Hub. This self-service feature replaces the previous manual request process and ensures seamless authentication for users across all supported operating systems.

For more information, see Configure external browser settings in Control Hub.

• Public API to check Token Expiry

We've added a new API to check service app token expiration date.

For more information, see https://developer.webex.com/.

• Add the Hide/Show feature to the Calling feature template

The Hide/Show feature will be incorporated to the Calling feature template. This enhancement allows administrators to manage the Hide/Show settings for a group of users through the template.

• Customizable call recording & compliance announcements

Easily replace generic call recording messages with customized audio that aligns with your legal, regulatory, and brand requirements.

- Personalize: Upload or record tailored compliance/recording announcements.

- Stay Compliant: Meet GDPR, CCPA, HIPAA, and other regulations with region-specific messages.

- Build Trust: Clearly communicate recording intent while matching your brand’s tone.

- Flexible Control: Disable defaults when consent is embedded elsewhere.

- Audit Ready: Track which announcements played for compliance reporting.

Deliver clarity, compliance, and consistency—right from the first “hello.”

• New fields added to the Meetings Details report

The following fields have been added to the Meetings Details report in Control Hub:

- Local toll call-in (mins)

- Local toll-free call-in (mins)

- Local callout (mins)

- International toll call-in (mins)

- International toll-free call-in (mins)

- International callout (mins)

- Internal callout (mins)

- Integrated VOIP (mins)

- Personal room

See Reports for your Cloud Collaboration Portfolio.

• Add all columns button added to custom reports

Custom reports now include an Add all columns button, allowing you to quickly include all available columns when building report templates.

See Reports for your Cloud Collaboration Portfolio.

• Enhanced KPIs on the Overview page

The Total users and Total devices KPIs now include additional metrics, giving you quicker insight into user adoption and the current status of registered devices.

See Customize the Overview page in Control Hub.

• Change management for new features

The Feature Releases tab allows you to see a list of new features which can be turned on prior to official general availability, so that users can test them, conduct training, update their documentation, and other tasks. After a predetermined amount of time, the feature becomes generally available to everyone, and shows as General availability in the Feature Releases tab under Accounts.

This feature is currently only available for Contact Center. It will be widely available at a later date.

See Turn features on or off for your users.

• Customer groups in Partner Hub

Customer groups allow you to manage multiple customer organizations collectively. By grouping customers together, you can streamline administrative tasks and provide consistent management practices across similar customer organizations.

See Get started with Partner Hub.

• New partner-led Trial: Epic Desktop Connector

We've added a partner-led trial - Epic Desktop Connector

For more information, see Start and manage Webex Trials in Partner Hub.

• Enable Vidcast Studio live broadcast in Control Hub

Administrators can now enable live broadcasting within Vidcast Studio. This feature allows organizations to control live streaming access and enhance real-time video engagement, while aligning with organizational policies.

For more information, see Manage Vidcast in Control Hub.

• Lifecycle information is now available for Webex Calling Devices

We are excited to announce a proactive enhancement to our device management by introducing Lifecycle information. To help you stay ahead of hardware lifecycle milestones, the system now provides notifications and a Lifecycle tab directly within Control Hub. This new feature is applicable to Cisco PhoneOS, MPP, ATA, and VG devices, as well as Cisco Managed Devices (various third-party phones).

For more information, see Devices page in Control Hub.

• Webex recording: support for Connected Party and Managed By fields

Webex call recording in Control Hub and User Hub now displays two new fields: Connected Party and Managed By. These fields are also included in the recording metadata.

- The Connected Party field identifies who answered the call, which may differ from the called party. For example, if a PSTN call to John (the called party) is redirected to voicemail, the voicemail system appears as the connected party.

- The Managed By field shows who answered the call on a shared or virtual line when it is not the line owner. For instance, if a PSTN call to John’s number is answered by Alice (who shares the line and answers on John’s behalf), Alice is listed as the managed by party.

These enhancements provide greater visibility into call handling and recording ownership in shared or redirected call scenarios.

• Introducing AI Assistant in Webex Calling

As an administrator, you can enable Cisco AI Assistant for Webex Calling.

The AI Assistant generates live summaries and action items during calls, eliminating manual note taking.

Using AI Assistant in calls helps users access their call summary, transcript, and action items directly from call history. Call history records display indicators to show availability of call summary, transcript and recordings for calls that leveraged the AI Assistant.

This feature isn't supported for Webex for Government.

• API updates for Webex Calling compliance

We've extended Webex's existing compliance framework (currently available for meetings, messaging, and calling detail records) to include call recordings and transcripts. The tools within Cisco Control Hub has be enhanced to include Webex Calling recordings and transcripts. Compliance Officers can now leverage advanced eDiscovery to search across call recordings and associated metadata, ensuring that critical communication data is always accessible. Additionally, the Legal Hold feature allows you to preserve specific recordings indefinitely, overriding standard retention policies when necessary.

For more information, see https://developer.webex.com/.

• Emergency Calling: Support for Emergency Location Identification Number in Webex Calling

Webex Calling now supports Emergency Location Identification Numbers

- (ELINs) and here are a few advantages:

- Administrators do not assign ELINs directly to users, workspaces, or virtual lines.

- ELINs enhance emergency call routing accuracy.

- ELINs enable direct PSAP callbacks to extension-only users.

- ELINs are selected instead of Emergency Callback Numbers (ECBNs) per location.

- When an ELIN is used for an emergency call, callbacks to ELINs route automatically to the user who placed the call.

• Introducing Text-to-Speech (TTS) support in the announcement repository

Introducing Text-to-Speech (TTS) support in the Announcement Repository. With TTS, your organization can create and manage announcements easily without the need to record audio files. This feature simplifies announcement creation by eliminating the need to record audio files.

This feature isn't supported for Webex for Government.

• Manage agentic apps in Control Hub

You can use Control Hub to provision agentic apps for your organization. This includes configuring MCP Servers for user access and authentication, and defining governance controls to manage which agentic capabilities are available to organizational users.

For more information, see https://developer.webex.com/create/docs/provisioning-on-control-hub