• Templates for Webex Calling user features

Webex Calling is introducing a Calling Template feature that enables administrators to set default values for specific Webex Calling features. This template can be created and assigned to user groups in Control Hub, allowing consistent calling behavior settings to be applied across all users in the group.

For details, see Configure settings templates in Control Hub.

• Support displaying unicode character for Caller ID on MPP phones

Webex Calling devices supports displaying Caller ID in Unicode format.

• Suspend announcement for non-emergency calls made on suspended subscriptions

For non-emergency calls made on suspended subscriptions, a suspend announcement will play before connecting the call. This announcement notifies users or workspaces assigned to a suspended subscription about an issue with their license or subscription. Contact your administrator to resolve the issue and prevent service disruption.

For details, see Move Calling service from one subscription to another.

• Webex Calling Customer Assist: New Agent activity report

Webex Calling in the User Hub does not allow to deactivate a number once it's active. Using APIs, you can deactivate unassigned phone numbers.

For details, see Webex for Developers.

• Site Survivability support for multiple locations per gateway

This feature allows customer administrators to map multiple Webex Calling locations within a campus to a single Site Survivable Gateway. This deployment ensures that campus endpoints have backup calling capabilities while optimizing gateway resource utilization. Additionally, it reduces the administrative overhead associated with managing multiple gateways.

For details, see Site Survivability for Webex Calling.

• Relay E911 address of fixed phone using PIDF-LO to qualified PSTN providers

Webex Calling now includes the ability to relay the address of fixed phones as Presence Information Data Format - Location Object (PIDF-LO) content within the SIP INVITE. This information is added to the SIP INVITE when an emergency call is placed, provided the PSTN provider for the location is qualified by Webex Calling to accept this header. Currently, Pure IP and Sinch are the qualified PSTN providers.

Webex Calling will validate the location address to ensure that they are valid emergency address. Locations with addresses that cannot be validated will display a warning message. This feature does not affect customers using RedSky for their enhanced 911 services.

For details, see Configure trunks, route groups, and dial plans for Webex Calling

• Device settings support for Cisco ATA devices

Webex Calling supports configuring Cisco ATA device settings using Control Hub.

For details, see Configure and modify device settings in Webex Calling

• Cisco Calling Plans port out support

You can use an automated process to facilitate port out requests from Cisco Calling Plans.

For details, see Porting out a PSTN number

• Ability to bulk resync devices on-demand

Administrators can bulk resync devices on demand from the Device tab in Control Hub. Only devices that are SIP-registered and active are eligible for resync.

For details, see Resync Webex Calling devices in Control Hub

• Toll-free and non-geographical numbers support

Webex Calling now supports toll-free and non-geographical numbers for following countries:

- Bolivia, Chile, Honduras, Peru, Uruguay, Algeria, El Salvador, Solomon Island, Zimbabwe, Vietnam.

• PSTN trunking support on Webex Calling

This feature enables users on an on-premises PBX system (such as Cisco UCM or Avaya) to connect seamlessly to the PSTN. It supports the following use cases:

PSTN Migration: Helps on-premises customers transition their PSTN services to cloud PSTN using Cisco Cloud PSTN Peering (CCPP) and to on-premises PSTN using a local gateway, even before migrating their users to Webex Calling.

Application Integration: Allows integration of Webex Calling with specialized applications—such as financial turrets, fax servers, nurse stations, and retail telecom systems. This allows users within these applications to connect to cloud PSTN using CCPP and on-premises PSTN using local gateway.

• Configurable Retention for Webex call recording

Webex Calling administrators can manage the retention settings for call recordings. Customers can purchase a paid add-on for additional storage for call recordings beyond the default allocation, if Webex is the call recording provider. Administrators can track and monitor storage usage directly from the Control Hub.

For details, see Ensure regulatory compliance of Webex Calling content.

• Supporting additional languages in Webex Calling for closed captions and live transcription

Webex Calling supports the following languages for closed captions and live transcription: Arabic, Chinese Mandarin (Simplified), Chinese Mandarin (Traditional), Danish, Dutch, Hindi, Korean, Polish, Portuguese, and Turkish.

For details, see Enable and manage closed captions and call transcriptions

• Provisioning APIs: Support for MWI and DND for Common-Area workspaces

Introducing a Message Waiting Indicator API and Do Not Disturb management for Common-Area workspaces in the Webex for Developers Platform.

For details, see Turn on do not disturb for users and workspaces and Webex for Developers API change logs.

• Create customizable Hold Music playlists in Call Queues and Webex Calling Customer Assist

Admins can now configure playlists for the Hold Music at Call Queues or Webex Calling Customer Assist Customer Assist queues. This allows callers to have a refreshingly new experience for the Hold music. Customer administrators can create playlists at the organization level and reuse them across multiple queues. Custom playlists allow admins to advertise multiple discounts and deals to their callers. A random selection of the playlist file during playback ensures that a different promotional message is played back to callers each time.

• Enhanced CDR delivery and historical data access

We are introducing the cdr_stream endpoint API, which enables customers to collect call detail records (CDRs) immediately after a call ends—typically within one minute. This API also automatically retrieves and delivers any late records as soon as they are processed in the Webex Calling cloud, ensuring reliable and timely CDR delivery.

Additionally, we have enhanced the existing partner and customer APIs to support queries for records from the past 30 days, an increase from the previous 48-hour limit. This enhancement gives users greater flexibility in accessing historical data.

• Local Gateway status alerts in Control Hub

Local gateway status alerts include notifications for concurrent call limit, LGW offline status, and certificate expiration.

For details, see Alert Center in Control Hub.

• Local Gateway status and troubleshooting Improvements

This feature provides the connectivity status including call failures and certificate issues in the troubleshooting information.

For details, see Configure trunks, route groups, and dial plans for Webex Calling.

• Migration Tool device eligibility updates for supported phones

Cisco is updating the list of devices supported by the Migration Tool to match the current list of eligible devices.

For details, see Migrate Your Phone to Webex Calling and Migration insights.