• Provisioning API - Deactivate phone numbers

Webex Calling in the User Hub does not allow to deactivate a number once it's active. Using APIs, you can deactivate unassigned phone numbers.

For details, see Webex for Developers.

• Toll-free and non-geographical numbers support

Webex Calling supports Toll-free and non-geographical numbers for the following countries:

• Argentina

• Malta

• Poland

• Slovakia

• Slovenia

For details, see Dial plans by country.

• Improved service-level telemetry for enhanced monitoring between Webex Calling and customer interfaces

We offer visibility into service level metrics for enhanced monitoring of Webex Calling and Customer interfaces in near real-time through a webhook mechanism. Customers can integrate this framework into their performance monitoring systems.

• Refreshed Features page for Webex Calling

The new Webex Calling feature page introduces a refreshed look and feel, making it easier for administrators to find specific features and navigate between them quickly.

For details, see the following articles:

• Manage Auto-attendants

• Manage call park in Control Hub

• Bulk manage the Call pickup groups

• Configure Call Queue

• Build and manage digital DECT network in Control Hub

• Manage hunt groups in Control Hub

• Virtual extension configuration in Control Hub.

• Dynamic Device settings for Cisco Fully managed devices

You can use Control Hub to manage configurations for all third-party devices. The device management experience is streamlined in Control Hub across customer, location, and device levels.

For details, see Configure and modify device settings in Webex Calling.

• Plan your migration to Dedicated Instance

Prepare and plan to move your on-premises Cisco Unified Communications Manager to Dedicated Instance. Use our self-driven reporting tool to generate helpful reports that support your migration planning. Then, use third-party or custom tools to complete the data migration.

For details, see Self-driven migration to Dedicated Instance.

• P-Charge-Info header support for PSTN providers

This feature provides PSTN providers with a more reliable way to authenticate and bill calls in Webex Calling. Sometimes, the local gateway receives a caller ID that differs from the number intended for billing or authorisation. To address this issue, use the P-Charge-Info header to send an additional identifier.

With this header, the PSTN provider can rely on a single P-Charge-Info header to identify the chargeable number. This eliminates the need to use the P-Asserted-Identity (PAI) header for regular call origination and the Diversion header for call redirection.

For details, see Configure trunks, route groups, and dial plans for Webex Calling.

• Transform conference calls to a direct call when only two parties remain

When only two parties remain in a conference, the call automatically converts to a 1:1 call. The conference host can transfer the call to another user, and once the transfer is complete, the host is disconnected from the call. This feature requires an upgraded version of the Webex App.

For more information, see Webex App | Start a conference call.

• Emergency Call Recording for Webex Calling

Customers can now record emergency calls (such as 911) to improve incident analysis and enhance training programs. Administrators have flexible controls to enable or disable emergency call recordings, helping organisations meet regulatory requirements while strengthening internal protocols.

Emergency calls are securely recorded to provide greater transparency and accountability during post-incident reviews and investigations. Administrators with Compliance officer access can access these recordings, ensuring strong data protection. Most importantly, emergency calls continue without interruption even if recording functionality encounters technical issues, prioritising call continuity in critical situations.

For details, see Manage call recording for Webex Calling.

• Webex Calling Customer Assist: Call queue call recording

This feature allows administrators to automatically record calls made to or from Customer Assist call queues. When a queue is enabled for recordings, the calls are recorded regardless of whether the individual agent has recording enabled. Full Administrator, and the Compliance officers have access to the recordings in Control Hub. Full administrators with Compliance Officer role can even playback or download the recordings from Control Hub. The Converged Recordings API and Webhooks are enhanced to perform actions and return data on these call queue recordings.

For details, see the Manage queue recordings section in the Webex Calling Customer Assist article.

• Japanese and Italian languages support for voicemail transcription

Webex Calling is expanding voicemail transcription support to include Japanese and Italian, in addition to the existing languages: English, French, German, and Spanish.

For details, see Voicemail transcription for Webex Calling.

• Auto Attendant enhancement for call handling

This feature enables administrators to specify how to route the calls when a caller does not respond to the auto attendant menu prompt. This ensures calls are properly directed even if the caller takes no action.

For details, see Manage auto attendants.

• Call Sequence view in Control Hub for troubleshooting

Webex Calling improves the troubleshooting experience by adding a Call Sequence Diagram to the Troubleshooting view. This feature gives customer administrators clear visibility into the complete sequence of all Webex Calling calls, including failed calls, by highlighting the entire call path. This helps administrators better understand and resolve call issues.

• PSTN Across the Suite

A new dedicated PSTN & Routing section added to the left-hand navigation menu in Control Hub. The following pages previously found under the Calling section will be moved to the new PSTN section.

• Numbers

• Gateway Configuration

• PSTN Orders.

Introduction of a new Calling Overview Page designed to help novice administrators learn about the latest Webex Calling features and capabilities. This page also provides quick links for power administrators to efficiently navigate the Control Hub.

• Set the Forward voicemail to email option from the calling template

Webex introduces a new setting to the calling template, enabling administrators to define the default values for specific Webex Calling features.

For details, see Configure settings templates in Control Hub.

• Closed captions and live transcription for Webex Calling

Webex Calling offers closed captions and a live transcription panel to make every call clearer and more accessible. This feature helps you stay engaged—whether you’re in a noisy environment, working in a different language, or just want to follow the conversation more easily. Live transcription is available in English, Spanish, French, German, Japanese, and Italian.

For details, see Enable and manage closed captions and call transcriptions.

• New CDR fields for reporting Webex Calling Detailed Call History

To enhance the Analytics and Billing needs in Webex Calling, eight new fields are added to both CSV reports in Control Hub and CDR APIs. These new fields enable partners and customers to utilize the Detailed Call History reporting effectively.

They provide insights into various call flow occurrences, such as Call Park Recall, Call Hold Time, Call Queue Types, Auto Attendant Key Pressed, Route List Overage, Click-to-Call, and Calls Answered by Different Agents.

For details, see Webex Calling detailed call history report and Webex for developers API change logs.

• Enhancements to Control Hub Troubleshooting page with separate Meeting and Calling views

Webex Calling, Meeting, and Call on Webex services will be separated into distinct tabs on the Troubleshooting page in the Control Hub, to provide a more tailored and effective troubleshooting experience for each service type.

This approach offers a cleaner layout with more relevant information and KPIs, highlights critical information that was previously missing, and enables the development of additional search and accessibility enhancements.

• Provisioning API: Add ability to delete locations

Expand the Provisioning API for locations to include the ability to delete locations and disable calling services using the Webex for Developers platform.

For details, see webex for Developers.