• Webex Calling supports ASC Technologies as a Call Recording Provider

Webex Calling supports multiple call recording providers. ASC Technologies is now a supported call recording provider for Webex Calling organizations hosted in the United States region. ASC Technologies is a cloud-native voice recording solution that offers regulatory compliance capability.

For details, see Manage call recording for Webex Calling.

• Configurable Voicemail Storage region

Enhance your voicemail management by selecting the storage region for your voicemails. This capability lets you do the following:

- Data Sovereignty: Choose a storage region that meets your business requirements and complies with local data residency regulations.

- Improved Performance: Store voicemails closer to your main operations to reduce latency and speed up access.

- Customizable Flexibility: Easily update your storage preferences as your business grows or as regulatory needs evolve.

You can manage voicemail data efficiently, securely, and in alignment with your operational and compliance needs.

For details, see Configurable data storage region for user generated content in Webex Calling.

• Supporting up to 3000 virtual extensions in Webex Calling

Webex Calling supports up to 3000 virtual extensions at both organization and location level. The virtual extensions allow administrators to assign extensions to external phone numbers that the users frequently call.

For details, see Virtual extension configuration in Control Hub.

• Support configuring device settings for Cisco VG4XX devices

Webex Calling will support device settings configuration for Cisco VG4XX devices. This feature allows administrators to view and configure the device settings directly in Control Hub.

For details, see Configure your Cisco Voice Gateway in Control Hub and Configure and modify device settings in Webex Calling.

• Feature enhancements to Site Survivability

The existing Site Survivability Gateway now supports additional calling features. These enhancements help businesses remain reachable, maintain professional communication, and provide uninterrupted service to customers during outages. New supported features include:

- Call forwarding to other users within the organization and numbers outside the organization​

- Hunt group

- Basic IVR.

For details, see Site survivability for Webex Calling.

• Introducing CDR fields to identify call flows between Webex Contact Center and Webex Calling

Improve call correlation across multiple call flow patterns linked to service interactions, enabling better tracking and analysis of complex call scenarios.

Identify transfer or conference operations performed by Webex Contact Center on consultative calls, providing enhanced visibility into agent actions during call handling.

For details, see Reports for Your Cloud Collaboration Portfolio.

• Branding customization for Webex Calling emails

Partner administrators can use advanced branding customizations to personalize the Webex Calling emails sent to your customer organizations. They can customize the following settings to ensure that Webex Calling emails reflect their company’s brand and identity:

- Company logos

- Customized support URLs.

For details see the Webex Calling email experience changes in the Announcements tab of this article and Webex Calling service update for email distribution.

• Add the Hide/Show feature to the Calling feature template

Administrators can use the Hide/Show feature in the Calling feature template to control which features are visible or hidden for specific user groups.

For details, see Hide Calling settings in a user account and Configure settings templates in Control Hub.

• Introducing AI Assistant in Webex Calling

Cisco AI Assistant in Webex Calling generates live summaries and action items during calls, eliminating manual note taking.

Using AI Assistant in calls helps Webex App users access their call summary, transcript, and action items directly from call history. Call history records display indicators to show availability of call summary, transcript and recordings for calls that leveraged the AI Assistant.

For details, see Customize Cisco AI Assistant and AI features in Control Hub.

• Webex recording: support for Connected Party and Managed By fields

Webex call recording in Control Hub and User Hub now displays two new fields: Connected Party and Managed By. These fields are also included in the recording metadata.

- The Connected Party field identifies who answered the call, which may differ from the called party. For example, if a PSTN call to John (the called party) is redirected to voicemail, the voicemail system appears as the connected party.

- The Managed By field shows who answered the call on a shared or virtual line when it is not the line owner. For instance, if a PSTN call to John’s number is answered by Alice (who shares the line and answers on John’s behalf), Alice is listed as the managed by party.

These enhancements provide greater visibility into call handling and recording ownership in shared or redirected call scenarios.

For details, see Manage call recording for Webex Calling.

• Manage device lifecycle in Webex Calling

Webex Calling is enhancing device management by introducing Lifecycle information. This feature tracks hardware milestones and provides notifications through a new Lifecycle tab in Control Hub. This feature supports Cisco Phone OS, MPP, ATA, VG devices, and the Cisco Managed Devices which includes various third-party phones.

For details, see Devices page in Control Hub.

• Introducing text-to-speech (TTS) support in the announcement repository

We are introducing text-to-speech (TTS) support in the announcement repository. TTS simplifies announcement creation by allowing organizations to manage announcements easily, eliminating the need to record audio files.

For details, see Manage announcement repository.

• Emergency Calling: Support for Emergency Location Identification Number in Webex Calling

Webex Calling now supports Emergency Location Identification Numbers (ELINs) and here are a few advantages:

- ELINs are configured and managed easily through Control Hub, providing organizations with a compliant emergency calling experience.

- Administrators do not assign ELINs directly to users, workspaces, or virtual lines.

- ELINs enhance emergency call routing accuracy.

- ELINs enable direct PSAP callbacks to extension-only users.

- ELINs are selected instead of Emergency Callback Numbers (ECBNs) per location.

- When an ELIN is used for an emergency call, callbacks to ELINs route automatically to the user who placed the call.

For details, see Configure ELIN for Webex Callingand Reports for Your Cloud Collaboration Portfolio.