• Hunt Group Reports in Control Hub

A new Control Hub Report is provided for customers to view and analyse critical telemetry data on the performance and usage of Hunt Groups within their Webex Calling organisations.

For details, see Reports for Your Cloud Collaboration Portfolio.

• Supporting multiple lines on Webex App for mobile users

Effortlessly manage multiple lines on the Webex App through a single interface. Switch between lines with a single tap, stay productive, and ensure you never miss an important call. Handle multiple calls directly from your mobile device with ease.

For details, see Shared line appearance for Webex App and Manage application services for a user.

• Provisioning APIs for Call Recording of Workspaces

Webex Calling allows using APIs to configure and manage Call Recording settings for a workspace.

• Override Do not Disturb(DND) for Webex Go

Webex Go allows users to provision a mobile number and designate a device as their primary number, which they often use for personal calls. It adheres to the user's Do Not Disturb (DND) policy settings for call notifications. When the user activates DND, Quiet Time Hours, or is sharing/presenting, call notifications are not sent to any of the user's devices, including the Webex Go device.

This feature provides an option to override the DND status specifically for the Webex Go mobile device. While the user's DND policy continues to control notifications on other devices, enabling the override ensures that calls are delivered to the Webex Go mobile device.

For details, see Manage Do Not Disturb (DND) Override in Control Hub and Configure Do Not Disturb (DND) override for Webex Go calls.

• Provisioning API: Virtual Extension

Webex Calling supports Virtual Extension API, which facilitates provisioning and configuring virtual extensions.

For details, see Webex for Developers.

• Webex Customer Experience Essentials is now Webex Calling Customer Assist

An improved experience of Webex Customer Experience Essentials is now called Webex Calling Customer Assist. All the existing Customer Experience Essentials licenses, agents, supervisors, and queues are automatically moved to Customer Assist at no additional cost.

This improved experience brings the following changes:

• Renaming across platforms—Partner Hub, Control Hub, User Hub, and Webex App refer to Customer Experience as Customer Assist. The name change appears in Control Hub across features such as Queue management under Services, Analytics, Reports, and License.
• CSV import/export template—The Customer Experience Essentials column name updates to Customer Assist. We recommend using the latest template when preparing the CSV import file. Uploading a CSV file with the old Customer Experience Essentials header might results in an error.
• Microsoft Teams integration—In Cisco Call integration with Microsoft Teams, the Customer Experience cross-launch option changes to Customer Assist.

For details, see Webex Calling Customer Assist.

• Bulk move users from one location to another location using the CSV

The Webex Calling administrators can move users in bulk from their current location to a new one using the CSV while retaining their phone numbers. This bulk move feature works only if the PSTN connection type remains the same.

For details, see Move users from one location to another.

• Support assigning 250 locations to a location administrator

Webex Calling lets you assign up to 250 locations to a single location administrator, an increase from the previous limit of 50.

For details, see Delegate location administration.

• Enable end users to manage Calling features

This enhancement allows administrators to grant end users the ability to manage calling features.

For details, see Show or hide Webex Calling features for users.

• Webex Calling to show Failed Calls & Reasons for effective troubleshooting

You can find failed calls for a user, identify where the failures occurred, and understand the reasons for the failure. For details, see Troubleshoot Webex Calling calls in Control Hub.

• Update Control Hub Online Status for MPP and RoomOS devices

This feature enables MPP devices to connect to the Webex Cloud and RoomOS devices and register to Webex Calling. It also updates the Control Hub Online status indicator to show the device connection to the Webex and Webex Calling platforms.

For details, see Webex features available on Cisco MPP devices and Alerts center in Control Hub.

• Enhancing the Stranded Calls Policy

The Stranded Calls Policy for Call Queues and Customer Assist can now detect when an agent's device is unreachable—such as during network or power outages, and applies the policy accordingly to ensure better call handling during these outages.

For details, see Configure Call Queue and Webex Calling Customer Assist.

• Remote log collections for DECT devices

DECT base stations support generating and collecting Problem Remote (PRT) logs, which can be requested and viewed in Control Hub. For details, see Demand PRT (problem report tool) collection in Control Hub.