Cloud contact centre solution that lets your customers connect through chat, text, social, email or call. AI-powered voice and chat allows virtual agents to give customers options for fast and easy 24/7 self-service with a seamless option to pass to a live agent if required. Features include Finesse Desktop for agents and supervisors, Cisco Unified Intelligence Centre and more.
Guides
Administrator overview
This guide acts offers administrators a clear path through Webex Contact Centre setup and management.
Cisco Unified Intelligence Centre is a reporting platform for users of Cisco Contact Centre products. It is a web-based application that provides historical, real-time, and live data reporting and dashboards.
Each contact arrives at an entry point, where a routing strategy applies business logic. Based on the evaluated criteria in the routing strategy, the system selects an appropriate queue to distribute the contact to one of the available teams.
