Cloud contact centre solution that lets your customers connect through chat, text, social, email or call. AI-powered voice and chat allows virtual agents to give customers options for fast and easy 24/7 self-service with a seamless option to pass to a live agent if required. Features include Finesse Desktop for agents and supervisors, Cisco Unified Intelligence Centre and more.
Agents guides
Sign in to the Finesse Desktop
The administrator can set up custom security banner message and custom logon message for Finesse Desktop users.
When you sign in to the Finesse desktop, your state is set to Not Ready by default. You can then set your state to Ready or choose from one of the configured Not Ready reason codes.
With Finesse IP Phone Agent (IPPA), you can access Finesse features on your Cisco IP Phone as an alternative to accessing Finesse through your browser.
If the Administrator has configured the active call details for you, use the Team Performance gadget to view the active call details of an agent of your assigned team.
