Webex Calling

User guides and training videos

Overview

Make and receive external calls directly from your Webex app or device. You get a personal phone number and all the settings of a regular phone. Features include call merging, waiting, holding, forwarding, do not disturb and visual voicemail.

Guides

Activate your account

  1. Follow the instructions from your activation email.
  2. Select the Activate icon.
  3. Create and confirm your password on the page that loads.
  4. Enter your e-mail address to login to the Cisco Webex portal.
  5. Select Webex Calling (your assigned number will appear on the top right)

Access the calling menu from your Webex application 

  1. Select the Calling tab.

Make a call 
You can make a call using the following methods:

  1. The keypad.
  2. Using the Search or dial a number command bar.
  3. Search, meet, and call command bar.

Incoming call alert 

  1. Select the Call option from the top right to place your call.

Place a call from a direct message

  1. Select the Call option from the top right to place your call.

Make a call from the command bar

  1. Select the Command bar at the top of the window.
  2. Type the name, number, or email of the contact.
  3. Select the Call icon.

Add people to your contacts list 

  1. Select Contacts >Add contact.
  2. Type the name or email address of the person you want to add.
  3. If outside the organisation, select Create a custom contact.
  4. Select Add.

Make a call using your contact list

  1. Select Contacts.
  2. Select the name you wish to call. Then choose the Call icon.

Call history

1. Select Calling tab.

2. Call history and missed calls will be displayed in themiddle. 

Download Quick Start Guide

To read more on Webex Calling visit Cisco Help page.

 

To read more on Call forwarding visit Cisco Help page.

 

To read more on Call transfering visit Cisco Help page.

 

To read more on Merging phone calls visit Cisco Help page.

 

To read more on Parking and retrieving calls visit Cisco Help page.

 

To read more on Picking up calls visit Cisco Help page.

 

A guide on star codes in Webex App

 

To read more on Receptionists Client visit Cisco Help page.

 

For all users in North America to align with Emergency Calling Regulations, when you are out in a public place, please be sure to amend your locations settings in your Webex App Calling client before making outbound calls.

 

Enhanced E911 - Depending on your configuration the Webex App should detect a change in network address when you move to a new location and prompt you to confirm.

1. Click Calls tab.

2. Select E911 settings at bottom of the app.

3. Select Calling from the Settings menu.

4. Edit address - select or input your current location.

5. Select Save.

 

Manual E911 - Depending on your configuration settings, you may need to manually change your location via the Help menu each time you move to a new external location

1. From your profile select Help.

2. Select Emergency services disclaimer.

3. Select Update location.

Download E911 Location settings guide.

 

 

A web-based cloud-native platform integrated with the Webex platform for call recording, storage, and management. 

 

Webex Attendant console combines the Webex Calling service, Webex App, or desk phone with a desktop interface to process incoming calls, manage calls and contacts, and monitor calls in queue.

 

 

Adding the Webex app to your iOS device lets you take your business number with you.

 

Adding the Webex app to your Android device lets you take your business number with you.

 

Short video tutorials

  

  

   

   

Pro Tips

To read more on Advanced calling options visit Cisco Help page.