Overview
Web-based portal that lets you view and manage your Webex services and devices as the IT administrator. You can assign services, view usage analytics, and more. Learn more >
Quick start guide
View and download our quick start guide
Getting started with Control Hub
Manage single sign-on
Single sign-on
Includes:
Reports and analytics
Reports and analytics for Your Cloud Collaboration Portfolio
Includes:
User on-boarding | Video tutorial
Video tutorial
View usage analytics | Video tutorial
Video tutorial
Diagnose user experience issues | Video tutorial
Video tutorial
Set up your site
Set up your site
Includes:
- Add and manage a Webex site in Control Hub
- Configure Appearance Options for Your Cisco Webex Site in Cisco Webex Control Hub
- Configure default page and Webex Meetings site options in Control Hub
- Manage Security for a Cisco Webex Site in Cisco Webex Control Hub
- Provision New Webex Sites in Control Hub
- Configure Disclaimers for Your Webex Site Using Webex Control Hub
- Enable High-Quality or High-Definition Video for a Cisco Webex Site in Cisco Webex Control Hub
- Manage Recordings with Cisco Webex Control Hub
Manage services
Manage services
Includes:
- Configure Webex Desktop Application Settings in Cisco Webex Control Hub
- Configure Third-Party Integrations for a Webex Site in Cisco Webex Control Hub
- Configure Webex Scheduler with Google Calendar in Cisco Webex Control Hub
- Disable User Profile Pictures in the Webex Meetings in Control Hub
- Manage Personal Rooms for a Webex site in Control Hub
- Webex Meetings CSV file import and export in Control Hub
- Manage tracking codes for Webex sites in Control Hub
Manage events, training and support
Events, training and events
Includes:
- Customize the Events (classic) Registration Form in Control Hub
- Reassign Cisco Webex Programs or Categories in Cisco Webex Control Hub
- Enable Category Management for Your Webex Training Site in Control Hub
- Configure Webex Support Options for a Site in Cisco Webex Control Hub
- Reassign an Event to a Different Host in Control Hub
- Configure the Cisco Webex Events Registration Form in Cisco Webex Control Hub
- Configure Cisco Webex Support in Cisco Webex Control Hub
Set up messaging
Messaging set up
Includes:
Manage security
Manage security
Includes:
Set up Webex Calling
Webex Calling set up
Includes:
- Prepare your environment
- Configure Local Gateway on Cisco IOS XE for Webex Calling
- Configure and manage your Webex Calling users
- Adoption trends and usage reports for Webex Calling
- Configure Webex Calling for your organisation
- Configure Unified CM for Webex Calling
- Configure and manage Webex Calling devices
- Port Reference Information for Webex Calling
Configure and manage your users
Configure and manage your Webex Calling users
Includes:
- Add users manually
- Add multiple users with the CSV template
- Modify users with the CSV template
- Edit service licenses for individual users
- Add or delete numbers for a user
- Resend an invitation email
- Delete a user from your organisation
- Deactivate a user from your organisation
- Assign organisation account roles to users
Set up your calling features
Webex Calling Configuration Workflow
Includes:
- Prepare your environment
- Configure Local Gateway on Cisco IOS XE for Webex Calling
- Implement CUBE high availability as Local Gateway
- Set up your Webex Calling features
- View calling reports
Create a new hunt group
Hunt groups route incoming calls to specific employees in a predetermined pattern. This is done by assigning a phone number to a group of employees and then setting rules that define how the call is answered, how long the call remains on hold, and who to forward the call to.
Configure and manage devices
Configure and manage Webex Calling devices
Includes:
- Add a phone to a user
- Add a phone to a new workspace
- Reassigning an existing MPP phone to another user or device
- Add a board, desk, or room device to a user
- Add a board, desk, or room device to a new workspace
- Add and assign devices in bulk
- Export a device list
- Manage a device for a user
- Manage a device for a workspace
- Configure Lines - Add and reorder lines for an MPP device
- Configure an ATA device for a user
- Add numbers to your location
- Check the status of ordered PSTN numbers
- Multiplatform Phone (MPP) connected accessories—Headsets and Key Expansion Modules (KEMs)
Full guide on configuration
Webex Calling Configuration Workflow
Set up devices
Set up your devices
Includes:
Allocate users and workspaces
Users and Workspaces
Includes:
Prepare for Hybrid services
Prepare
Includes:
- Get Started with Webex Hybrid Services
- Design Hybrid Services Deployments
- License Requirements for Hybrid Services
- Things to Prepare Before You Deploy Cisco Webex Hybrid Services
- User Capacity Limits for Expressway-Based Hybrid Services
- Supported Versions of Expressway for Hybrid Services Connectors
Deploy Hybrid services
Deploy
Includes:
Live trainings
If you require training sessions dedicated to your organisation, we have the following sessions that can be purchased. Enquire now and one of our User Adoption Specialists will be in touch with full details.
| Training | Type of training | Description | Registration |
|---|---|---|---|
| Overview of Webex Control Hub | 1 x live virtual instructor-led 240 mins duration Up to 4 recommended no. of attendees |
The session gives an overview of user and device management, configuring Webex services, monitoring service health, security and compliance, reporting and analytics, and troubleshooting. | Enquire now |