Webex Control Hub

User guides and training videos

Overview

Web-based portal that lets you view and manage your Webex services and devices as the IT administrator. You can assign services, view usage analytics, and more. Learn more >

General

View and download our quick start guide

Video tutorial

Video tutorial

Video tutorial

Meetings
Calling

Webex Calling Configuration Workflow

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Includes:

  • Prepare your environment
  • Configure Local Gateway on Cisco IOS XE for Webex Calling
  • Implement CUBE high availability as Local Gateway
  • Set up your Webex Calling features
  • View calling reports

Hunt groups route incoming calls to specific employees in a predetermined pattern. This is done by assigning a phone number to a group of employees and then setting rules that define how the call is answered, how long the call remains on hold, and who to forward the call to. 

Configure and manage Webex Calling devices

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Includes:

  • Add a phone to a user
  • Add a phone to a new workspace
  • Reassigning an existing MPP phone to another user or device
  • Add a board, desk, or room device to a user
  • Add a board, desk, or room device to a new workspace
  • Add and assign devices in bulk
  • Export a device list
  • Manage a device for a user
  • Manage a device for a workspace
  • Configure Lines - Add and reorder lines for an MPP device
  • Configure an ATA device for a user
  • Add numbers to your location
  • Check the status of ordered PSTN numbers
  • Multiplatform Phone (MPP) connected accessories—Headsets and Key Expansion Modules (KEMs)

Webex Calling Configuration Workflow

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Purchase dedicated training sessions

If you require training sessions dedicated to your organisation, we have the following sessions that can be purchased. Enquire now and one of our User Adoption Specialists will be in touch with full details.

Training Type of training Description Registration
Overview of Webex Control Hub

1 x live virtual instructor-led

240 mins duration

Up to 4 recommended no. of attendees

 The session gives an overview of user and device management, configuring Webex services, monitoring service health, security and compliance, reporting and analytics, and troubleshooting. Enquire now