General Terms

Below you will find the General Terms that govern our global business product and services whose specific terms are set out here.

Legal versions of the terms are set out further down this page here.

BT Country	General Terms Version Number
Australia	V1
Bahrain	V1
Boliva	V1
Brazil	V1
Chile	V1
Columbia	V1
Costa Rica	V1
Dominican Republic	V1
Ecuador	V1
El Salvador	V1
Guatemala	V1
Honduras	V1
Hong Kong	V1
India	V1
Ireland	V1
Japan	V1
Mexico	V1
Nicaragua	V1
Panama	V1
Paraguay	V1
Peru	V1
Singapore	V1
South Africa	V1
United Arab Emirates	V1
United Kingdom	V1
United States of America	V1
Uruguay	V1

Legacy Terms

Legacy

BT Country	Master Service Agreements Version Number
Australia	V1 - applies to contracts placed on or before 25th August 2023
Belgium	Available on request
Bolivia	V1 - applies to contracts placed on or before 25th August 2023
Brazil	V1 - applies to contracts placed on or before 25th August 2023
Chile	V1 - applies to contracts placed on or before 25th August 2023
Colombia	V1 - applies to contracts placed on or before 25th August 2023
Costa Rica	V1 - applies to contracts placed on or before 25th August 2023
Dominican Republic	V1 - applies to contracts placed on or before 25th August 2023
Ecuador	V1 - applies to contracts placed on or before 25th August 2023
El Salvador	V1 - applies to contracts placed on or before 25th August 2023
France	Available on request
Germany	V1 - applies to contracts placed on or before 25th August 2023
Guatemala	V1 - applies to contracts placed on or before 25th August 2023
Honduras	V1 - applies to contracts placed on or before 25th August 2023
Hong Kong	V1 - applies to contracts placed on or before 25th August 2023
Ireland	V1 - applies to contracts placed on or before 25th August 2023
Italy	Available on request
Japan	V1 - applies to contracts placed on or before 25th August 2023
Luxembourg	Available on request
Mexico	V1 - applies to contracts placed on or before 25th August 2023
Netherlands	Available on request
Nicaragua	V1 - applies to contracts placed on or before 25th August 2023
Panama	V1 - applies to contracts placed on or before 25th August 2023
Paraguay	V1 - applies to contracts placed on or before 25th August 2023
Peru	V1 - applies to contracts placed on or before 25th August 2023
Singapore	V1 - applies to contracts placed on or before 25th August 2023
South Africa	V1 - applies to contracts placed on or before 25th August 2023
Spain	Available on request
Sweden	Available on request
Switzerland	V1 - applies to contracts placed on or before 25th August 2023
United Arab Emirates	V1 - applies to contracts placed on or before 25th August 2023
United Kingdom	V1 - applies to contracts placed on or before 25th August 2023
United States	V1 - applies to contracts placed on or before 25th August 2023 V2 - applies to contracts placed between 25th August 2023 and 25th October 2023
Uruguay	V1 - applies to contracts placed on or before 25th August 2023
Venezuela	V1 - applies to contracts placed on or before 25th August 2023

BT Country	Master Service Agreements Version Number
Australia	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Bahrain	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025b
Belgium	Available on request
Bolivia	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Brazil	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Chile	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Colombia	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Costa Rica	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Dominican Republic	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Ecuador	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
El Salvador	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
France	Available on request
Germany	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Guatemala	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Honduras	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Hong Kong	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
India	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Ireland	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Italy	Available on request
Japan	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Luxembourg	Available on request
Mexico	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Netherlands	Available on request
Nicaragua	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Panama	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Paraguay	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Peru	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Singapore	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
South Africa	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Spain	Available on request
Sweden	Available on request
Switzerland	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
United Arab Emirates	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
United Kingdom	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
United States	V3 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Uruguay	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025
Venezuela	V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025