Terms and conditions for Global Business: general terms

Below you will find the General Terms that govern our global business product and services whose specific terms are set out here.

Legal versions of the terms are set out further down this page here.

BT Country

General Terms Version Number

Australia

  V1

Bahrain

  V1

Brazil

  V1

Chile

  V1

China

  V1

Columbia

  V1

Hong Kong

  V2

India

  V1

Ireland

  V1

Japan

  V1

Mexico

  V1

Singapore

  V1

South Africa

  V1

United Arab Emirates

  V1

United Kingdom

  V2

United States of America

  V1

Legacy Terms

  • BT Country General Terms Version Number
    Bolivia  V1
    Costa Rica  V1
    Dominican Republic  V1
    Ecuador  V1
    El Salvador  V1
    Guatemala  V1
    Honduras  V1
    Nicaragua  V1
    Panama  V1
    Paraguay  V1
    Peru  V1
    Uruguay  V1
    United Kingdom  V1
    BT Country Master Service Agreements Version Number
    Australia  V1 - applies to contracts placed on or before 25th August 2023
    Belgium Available on request
    Bolivia V1 - applies to contracts placed on or before 25th August 2023
    Brazil V1 - applies to contracts placed on or before 25th August 2023
    Chile V1 - applies to contracts placed on or before 25th August 2023
    Colombia V1 - applies to contracts placed on or before 25th August 2023
    Costa Rica V1 - applies to contracts placed on or before 25th August 2023
    Dominican Republic V1 - applies to contracts placed on or before 25th August 2023
    Ecuador V1 - applies to contracts placed on or before 25th August 2023
    El Salvador V1 - applies to contracts placed on or before 25th August 2023
    France Available on request
    Germany V1 - applies to contracts placed on or before 25th August 2023
    Guatemala V1 - applies to contracts placed on or before 25th August 2023
    Honduras V1 - applies to contracts placed on or before 25th August 2023
    Hong Kong V1 - applies to contracts placed on or before 25th August 2023
    Ireland V1 - applies to contracts placed on or before 25th August 2023
    Italy Available on request
    Japan V1 - applies to contracts placed on or before 25th August 2023
    Luxembourg Available on request
    Mexico V1 - applies to contracts placed on or before 25th August 2023
    Netherlands Available on request
    Nicaragua V1 - applies to contracts placed on or before 25th August 2023
    Panama V1 - applies to contracts placed on or before 25th August 2023
    Paraguay V1 - applies to contracts placed on or before 25th August 2023
    Peru V1 - applies to contracts placed on or before 25th August 2023
    Singapore V1 - applies to contracts placed on or before 25th August 2023
    South Africa V1 - applies to contracts placed on or before 25th August 2023
    Spain Available on request
    Sweden Available on request
    Switzerland V1 - applies to contracts placed on or before 25th August 2023
    United Arab Emirates V1 - applies to contracts placed on or before 25th August 2023
    United Kingdom V1 - applies to contracts placed on or before 25th August 2023
    United States V1 - applies to contracts placed on or before 25th August 2023
    V2 - applies to contracts placed between 25th August 2023 and 25th October 2023
    Uruguay V1 - applies to contracts placed on or before 25th August 2023
    Venezuela V1 - applies to contracts placed on or before 25th August 2023

     

    BT Country

    Master Service Agreements Version Number

    Australia

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Bahrain

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025b

    Belgium

      Available on request

    Bolivia

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Brazil

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Chile

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Colombia

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Costa Rica

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Dominican Republic

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Ecuador

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    El Salvador

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    France

      Available on request

    Germany

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Guatemala

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Honduras

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Hong Kong

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    India

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Ireland

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Italy

      Available on request

    Japan

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Luxembourg

      Available on request

    Mexico

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Netherlands

      Available on request

    Nicaragua

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Panama

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Paraguay

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Peru

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Singapore

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    South Africa

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Spain

      Available on request

    Sweden

      Available on request

    Switzerland

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    United Arab Emirates

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    United Kingdom

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    United States

      V3 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Uruguay

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025

    Venezuela

      V2 - applies to contracts placed after 25th August 2023 and before 18th April 2025