How to use Street Hubs
How much does it cost to use a Street Hub?
Street Hubs provide a free digital service. Ultra-fast wi-fi, phone calls to UK landline and mobile phones, council services via the touchscreen tablet and device charging are all free. International and premium rate phone calls can also be made using a calling card.
How can I charge my mobile device at a Street Hub?
Simply plug your charger cable into one of the two fast-charging USB ports located below the headphone jack. These ports are power-only, and cannot transfer data to or from a Street Hub.
Can I make an international call from a Street Hub?
Yes, you can make an international call using any international calling card with a UK number. Just follow the instructions on your card.
How can I make an emergency call from a Street Hub?
In an emergency, push the red 999 button twice to connect to the emergency operator.
WiFi and other features
What is ultra-fast WiFi?
With speeds of up to one gigabit, Street Hub wi-fi is most likely the fastest you’ve ever experienced, with no data caps or annoying ads.
Will I always receive a gigabit of bandwidth when using Street Hub WiFi?
Not always. Many factors can affect the real bandwidth available to a connected device. Among these are the number of devices connected, individual device performance, radio interference in the environment from wireless or other electronic devices, and the speed of the services being accessed. It’s rare to get the full gigabit, but by providing a gigabit network we’re ensuring the best possible performance for all.
How many people can use WiFi at one Street Hub hubspot before WiFi speed slows down?
A Street Hub can support hundreds of users simultaneously up to 100 or 150 metres from each unit. Performance depends on the activity, and the network is always shared equally with all connected users.
Street Hub safety
How secure is Street Hub WiFi?
Any personal information that we store about users is encrypted – your email address cannot be read without a special key. This is the most effective way to secure data. As with any public wi-fi network, we recommend that you always look for the secure lock symbol on your browser bar if you are transmitting any sensitive information.
What safety precautions do you recommend when using Street Hub?
As always, be vigilant while using personal devices on the street or using the free Street Hub tablet. Be mindful of your surroundings and use your device’s security features just in case your device happens to fall into the wrong hands.
I forgot to end my session before I stopped using a Street Hub tablet. What do I do?
Nothing. Street Hub tablet sessions automatically end after 30 or 45 seconds of inactivity, wiping all user sessions clean.
How does Street Hub use my personal data?
Street Hub is committed to protecting and respecting your privacy. We do not hold or share your data. Our Privacy Notice is available if you would like to know more.
How do I report that something’s wrong?
Please email us at streethub@bt.com
