Citizens want more than speed. They want to feel understood. Digital interactions should support the needs of your community. Our Citizen Contact solutions deliver smarter, more human services across the omnichannel, while cutting costs, boosting satisfaction and staying ahead of fraud. We protect your people and your reputation, giving you peace of mind that your contact centre is secure and compliant, helping reduce the pressure felt by frontline staff. For a better-connected community, with the people at its heart.
Citizen Contact solutions
Choose from our range of citizen contact centre solutions, conversational AI tools, collaboration platforms, and fraud prevention solutions designed for local government.
These secure, cloud-based solutions help you deliver smarter, more human interactions across every channel; enriching citizen experiences, streamlining operations, and reducing pressure on frontline staff while meeting rising service demand.
Choose from our range of citizen contact centre solutions, conversational AI tools, collaboration platforms, and fraud prevention solutions designed for local government.
These secure, cloud-based solutions help you deliver smarter, more human interactions across every channel; enriching citizen experiences, streamlining operations, and reducing pressure on frontline staff while meeting rising service demand.
Delivering improved, accessible services for your community
Taking a digital first, not digital only, approach towards transformation ensures accessible services for everyone in the community. Helping you meet rising service demand and citizen expectation.
- Richer community engagements. Predictive tools that analyse behaviour and personalise interactions across the omnichannel.
- Around-the-clock service. Self-serve models so citizens have access to services 24/7, reducing workload and costs.
- Higher citizen satisfaction. Agents have visibility into conversational history so citizens don’t have to repeat information, helping alleviate frustration and increasing the first contact resolution rate.
Taking a digital first, not digital only, approach towards transformation ensures accessible services for everyone in the community. Helping you meet rising service demand and citizen expectation.
- Richer community engagements. Predictive tools that analyse behaviour and personalise interactions across the omnichannel.
- Around-the-clock service. Self-serve models so citizens have access to services 24/7, reducing workload and costs.
- Higher citizen satisfaction. Agents have visibility into conversational history so citizens don’t have to repeat information, helping alleviate frustration and increasing the first contact resolution rate.
Taking a digital first, not digital only, approach towards transformation ensures accessible services for everyone in the community. Helping you meet rising service demand and citizen expectation.
- Richer community engagements. Predictive tools that analyse behaviour and personalise interactions across the omnichannel.
- Around-the-clock service. Self-serve models so citizens have access to services 24/7, reducing workload and costs.
- Higher citizen satisfaction. Agents have visibility into conversational history so citizens don’t have to repeat information, helping alleviate frustration and increasing the first contact resolution rate.
Taking a digital first, not digital only, approach towards transformation ensures accessible services for everyone in the community. Helping you meet rising service demand and citizen expectation.
- Richer community engagements. Predictive tools that analyse behaviour and personalise interactions across the omnichannel.
- Around-the-clock service. Self-serve models so citizens have access to services 24/7, reducing workload and costs.
- Higher citizen satisfaction. Agents have visibility into conversational history so citizens don’t have to repeat information, helping alleviate frustration and increasing the first contact resolution rate.
Unlock a happier, more productive workforce
Reduce employee turnover, lower recruitment and training costs, and maintain productivity levels with a stable and happy workforce.
- Attract and retain talent. Offering secure hybrid working.
- Higher employee satisfaction. Equipping your staff with an intuitive interface, and automating lengthy tasks such as transcription notes.
- Strong internal collaboration. Staff can access service experts and other applications at their fingertips with the integration of UCaaS and other CRMs.
Reduce employee turnover, lower recruitment and training costs, and maintain productivity levels with a stable and happy workforce.
- Attract and retain talent. Offering secure hybrid working.
- Higher employee satisfaction. Equipping your staff with an intuitive interface, and automating lengthy tasks such as transcription notes.
- Strong internal collaboration. Staff can access service experts and other applications at their fingertips with the integration of UCaaS and other CRMs.
Reduce employee turnover, lower recruitment and training costs, and maintain productivity levels with a stable and happy workforce.
- Attract and retain talent. Offering secure hybrid working.
- Higher employee satisfaction. Equipping your staff with an intuitive interface, and automating lengthy tasks such as transcription notes.
- Strong internal collaboration. Staff can access service experts and other applications at their fingertips with the integration of UCaaS and other CRMs.
Reduce employee turnover, lower recruitment and training costs, and maintain productivity levels with a stable and happy workforce.
- Attract and retain talent. Offering secure hybrid working.
- Higher employee satisfaction. Equipping your staff with an intuitive interface, and automating lengthy tasks such as transcription notes.
- Strong internal collaboration. Staff can access service experts and other applications at their fingertips with the integration of UCaaS and other CRMs.
Empowering your people to deliver more value to the community
AI-driven solutions relieve workload by managing administrative tasks and responding to citizens, freeing up more time for agents to spend helping the community.
- Improving the quality of interactions. Real time prompts anticipate more accurate responses.
- Faster resolution times. Staff are equipped with the right tools to deliver enhanced citizen experiences.
- Reflecting the diverse needs of your community. Real time language translation.
AI-driven solutions relieve workload by managing administrative tasks and responding to citizens, freeing up more time for agents to spend helping the community.
- Improving the quality of interactions. Real time prompts anticipate more accurate responses.
- Faster resolution times. Staff are equipped with the right tools to deliver enhanced citizen experiences.
- Reflecting the diverse needs of your community. Real time language translation.
AI-driven solutions relieve workload by managing administrative tasks and responding to citizens, freeing up more time for agents to spend helping the community.
- Improving the quality of interactions. Real time prompts anticipate more accurate responses.
- Faster resolution times. Staff are equipped with the right tools to deliver enhanced citizen experiences.
- Reflecting the diverse needs of your community. Real time language translation.
AI-driven solutions relieve workload by managing administrative tasks and responding to citizens, freeing up more time for agents to spend helping the community.
- Improving the quality of interactions. Real time prompts anticipate more accurate responses.
- Faster resolution times. Staff are equipped with the right tools to deliver enhanced citizen experiences.
- Reflecting the diverse needs of your community. Real time language translation.
Why local authorities choose to partner with us
Our dedicated deployment teams guide your people and organisation through transformation, helping you achieve your goals faster.