Improve patient journey with efficient communication solutions. Buy BT Business services via a flexible and trusted procurement framework. Contact us today.
Easy access to telecoms services – from intersite connectivity to emerging technologies, as well as Unified Communications (UC) – for the public sector, voluntary sector, and charities.
Easy access to telecoms services – from intersite connectivity to emerging technologies, as well as Unified Communications (UC) – for the public sector, voluntary sector, and charities.
Get in touch
BT Frameworks team0800 328 807709:00 - 17:00 | Monday to Friday (not bank holidays)
Improve patient journeys
Improve patient journeys
A trusted supplier
We’ve been a supplier of services to the NHS and public sector bodies for over 20 years.
Quick route to procurement
This framework offers the ability to buy our services through a simple direct award catalogue.
Flexible services
Buy as single services or combined as an end-to-end solution.
A trusted supplier
We’ve been a supplier of services to the NHS and public sector bodies for over 20 years.
Quick route to procurement
This framework offers the ability to buy our services through a simple direct award catalogue.
Flexible services
Buy as single services or combined as an end-to-end solution.
How the framework is structured
Automated email services
The provision of an automated email service, including but not limited to:
One-way email
Two-way email
Email set up
Email ongoing management
Any other services associated with email
The provision of an automated email service, including but not limited to:
One-way email
Two-way email
Email set up
Email ongoing management
Any other services associated with email
The provision of an automated email service, including but not limited to:
One-way email
Two-way email
Email set up
Email ongoing management
Any other services associated with email
The provision of an automated email service, including but not limited to:
One-way email
Two-way email
Email set up
Email ongoing management
Any other services associated with email
Short Message Service (SMS)
The provision of an automated mobile messaging (SMS), paging and alerting services, including but not limited to:
One-way SMS texting
Two-way SMS texting
SMS texting set up
SMS texting ongoing management
Any other services associated with SMS texting
The provision of an automated mobile messaging (SMS), paging and alerting services, including but not limited to:
One-way SMS texting
Two-way SMS texting
SMS texting set up
SMS texting ongoing management
Any other services associated with SMS texting
The provision of an automated mobile messaging (SMS), paging and alerting services, including but not limited to:
One-way SMS texting
Two-way SMS texting
SMS texting set up
SMS texting ongoing management
Any other services associated with SMS texting
The provision of an automated mobile messaging (SMS), paging and alerting services, including but not limited to:
One-way SMS texting
Two-way SMS texting
SMS texting set up
SMS texting ongoing management
Any other services associated with SMS texting
Interactive Voice Response (IVR)
The provision of an automated IVR service, including but not limited to:
One-way IVR
Two-way IVR
Efficient intelligent call routing
Patient Self Service and scheduling appointments
Automated self service
Advanced speech recognition
Providing real time information and updates
Survey feedback
IVR set up & ongoing management
Any other services associated with IVR
The provision of an automated IVR service, including but not limited to:
One-way IVR
Two-way IVR
Efficient intelligent call routing
Patient Self Service and scheduling appointments
Automated self service
Advanced speech recognition
Providing real time information and updates
Survey feedback
IVR set up & ongoing management
Any other services associated with IVR
The provision of an automated IVR service, including but not limited to:
One-way IVR
Two-way IVR
Efficient intelligent call routing
Patient Self Service and scheduling appointments
Automated self service
Advanced speech recognition
Providing real time information and updates
Survey feedback
IVR set up & ongoing management
Any other services associated with IVR
The provision of an automated IVR service, including but not limited to:
One-way IVR
Two-way IVR
Efficient intelligent call routing
Patient Self Service and scheduling appointments
Automated self service
Advanced speech recognition
Providing real time information and updates
Survey feedback
IVR set up & ongoing management
Any other services associated with IVR
Surveys and feedback (including Friends and Family Test – FFT)
FFT will predominantly be digital first and using online (digital) communication, therefore the requirement is to provide automated one- and two-way internet-based services, such as web-based services or smartphone applications.
To aid digital inclusion, the solution may require the use of several of the other communication methods outlined in lots 2, 3 or 4 as fallback. Therefore, these are permissible and encouraged via this lot in the context of delivery of surveys or FFT.
FFT will predominantly be digital first and using online (digital) communication, therefore the requirement is to provide automated one- and two-way internet-based services, such as web-based services or smartphone applications.
To aid digital inclusion, the solution may require the use of several of the other communication methods outlined in lots 2, 3 or 4 as fallback. Therefore, these are permissible and encouraged via this lot in the context of delivery of surveys or FFT.
FFT will predominantly be digital first and using online (digital) communication, therefore the requirement is to provide automated one- and two-way internet-based services, such as web-based services or smartphone applications.
To aid digital inclusion, the solution may require the use of several of the other communication methods outlined in lots 2, 3 or 4 as fallback. Therefore, these are permissible and encouraged via this lot in the context of delivery of surveys or FFT.
FFT will predominantly be digital first and using online (digital) communication, therefore the requirement is to provide automated one- and two-way internet-based services, such as web-based services or smartphone applications.
To aid digital inclusion, the solution may require the use of several of the other communication methods outlined in lots 2, 3 or 4 as fallback. Therefore, these are permissible and encouraged via this lot in the context of delivery of surveys or FFT.
All-in-one combined solution and advisory
The provision of a complete end-to-end communication combined solution providing services from 2 or more lots.
The provision of a complete end-to-end communication combined solution providing services from 2 or more lots.
The provision of a complete end-to-end communication combined solution providing services from 2 or more lots.
The provision of a complete end-to-end communication combined solution providing services from 2 or more lots.
Why choose BT for telecoms services
Select us as your supplier and you’ll benefit from our extensive expertise and public sector knowledge.
Public sector experts
With over 130 years of combined experience in the public sector, our dedicated frameworks team understands your industry.
A range of services
We’re a supplier across all the core CCS frameworks and DPS agreements, so you have access to a wide choice of services and technology.
Dedicated helpdesk
Our dedicated customer framework helpdesk is here to answer your queries so you can access the services you need.
Easier procurement
Frameworks offer a quicker, cheaper route to market so you can reap the benefits of our services sooner.
Public sector experts
With over 130 years of combined experience in the public sector, our dedicated frameworks team understands your industry.
A range of services
We’re a supplier across all the core CCS frameworks and DPS agreements, so you have access to a wide choice of services and technology.
Dedicated helpdesk
Our dedicated customer framework helpdesk is here to answer your queries so you can access the services you need.
Easier procurement
Frameworks offer a quicker, cheaper route to market so you can reap the benefits of our services sooner.
Use this framework to procure your services
Either contact your dedicated account manager to discuss your requirements and the services we offer, or speak with our dedicated frameworks helpdesk who will answer any questions you have.
Either contact your dedicated account manager to discuss your requirements and the services we offer, or speak with our dedicated frameworks helpdesk who will answer any questions you have.
Either contact your dedicated account manager to discuss your requirements and the services we offer, or speak with our dedicated frameworks helpdesk who will answer any questions you have.
Either contact your dedicated account manager to discuss your requirements and the services we offer, or speak with our dedicated frameworks helpdesk who will answer any questions you have.
For the quickest route to cost savings, choose a direct award with BT. With no tender process we can get you up and running much faster, delivering services to support you in improving your patient communications strategy.
To get started, contact NHS SBS directly for a buyer’s guide.
For the quickest route to cost savings, choose a direct award with BT. With no tender process we can get you up and running much faster, delivering services to support you in improving your patient communications strategy.
To get started, contact NHS SBS directly for a buyer’s guide.
For the quickest route to cost savings, choose a direct award with BT. With no tender process we can get you up and running much faster, delivering services to support you in improving your patient communications strategy.
To get started, contact NHS SBS directly for a buyer’s guide.
For the quickest route to cost savings, choose a direct award with BT. With no tender process we can get you up and running much faster, delivering services to support you in improving your patient communications strategy.
To get started, contact NHS SBS directly for a buyer’s guide.
This procurement option is best for you if the terms laid down in the framework agreements are not precise enough for your requirements. You’ll be able to run a mini competition with all those suppliers on the framework capable of meeting your needs.
To get started, contact NHS SBS directly for a buyer’s guide.
This procurement option is best for you if the terms laid down in the framework agreements are not precise enough for your requirements. You’ll be able to run a mini competition with all those suppliers on the framework capable of meeting your needs.
To get started, contact NHS SBS directly for a buyer’s guide.
This procurement option is best for you if the terms laid down in the framework agreements are not precise enough for your requirements. You’ll be able to run a mini competition with all those suppliers on the framework capable of meeting your needs.
To get started, contact NHS SBS directly for a buyer’s guide.
This procurement option is best for you if the terms laid down in the framework agreements are not precise enough for your requirements. You’ll be able to run a mini competition with all those suppliers on the framework capable of meeting your needs.
To get started, contact NHS SBS directly for a buyer’s guide.
