Patient/Citizen Communications & Engagement Solutions Framework (SBS10175)
Easy access to telecoms services – from intersite connectivity to emerging technologies, as well as Unified Communications (UC) – for the public sector, voluntary sector, and charities.
Easy access to telecoms services – from intersite connectivity to emerging technologies, as well as Unified Communications (UC) – for the public sector, voluntary sector, and charities.
Improve patient journeys
Improve patient journeys
- We’ve been a supplier of services to the NHS and public sector bodies for over 20 years.
A trusted supplier
- This framework offers the ability to buy our services through a simple direct award catalogue.
Quick route to procurement
- Buy as single services or combined as an end-to-end solution.
Flexible services
- We’ve been a supplier of services to the NHS and public sector bodies for over 20 years.
A trusted supplier
- This framework offers the ability to buy our services through a simple direct award catalogue.
Quick route to procurement
- Buy as single services or combined as an end-to-end solution.
Flexible services
How the framework is structured
Automated email services
The provision of an automated email service, including but not limited to:
- One-way email
- Two-way email
- Email set up
- Email ongoing management
- Any other services associated with email
The provision of an automated email service, including but not limited to:
- One-way email
- Two-way email
- Email set up
- Email ongoing management
- Any other services associated with email
The provision of an automated email service, including but not limited to:
- One-way email
- Two-way email
- Email set up
- Email ongoing management
- Any other services associated with email
The provision of an automated email service, including but not limited to:
- One-way email
- Two-way email
- Email set up
- Email ongoing management
- Any other services associated with email
Short Message Service (SMS)
The provision of an automated mobile messaging (SMS), paging and alerting services, including but not limited to:
- One-way SMS texting
- Two-way SMS texting
- SMS texting set up
- SMS texting ongoing management
- Any other services associated with SMS texting
The provision of an automated mobile messaging (SMS), paging and alerting services, including but not limited to:
- One-way SMS texting
- Two-way SMS texting
- SMS texting set up
- SMS texting ongoing management
- Any other services associated with SMS texting
The provision of an automated mobile messaging (SMS), paging and alerting services, including but not limited to:
- One-way SMS texting
- Two-way SMS texting
- SMS texting set up
- SMS texting ongoing management
- Any other services associated with SMS texting
The provision of an automated mobile messaging (SMS), paging and alerting services, including but not limited to:
- One-way SMS texting
- Two-way SMS texting
- SMS texting set up
- SMS texting ongoing management
- Any other services associated with SMS texting
Interactive Voice Response (IVR)
The provision of an automated IVR service, including but not limited to:
- One-way IVR
- Two-way IVR
- Efficient intelligent call routing
- Patient Self Service and scheduling appointments
- Automated self service
- Advanced speech recognition
- Providing real time information and updates
- Survey feedback
- IVR set up & ongoing management
- Any other services associated with IVR
The provision of an automated IVR service, including but not limited to:
- One-way IVR
- Two-way IVR
- Efficient intelligent call routing
- Patient Self Service and scheduling appointments
- Automated self service
- Advanced speech recognition
- Providing real time information and updates
- Survey feedback
- IVR set up & ongoing management
- Any other services associated with IVR
The provision of an automated IVR service, including but not limited to:
- One-way IVR
- Two-way IVR
- Efficient intelligent call routing
- Patient Self Service and scheduling appointments
- Automated self service
- Advanced speech recognition
- Providing real time information and updates
- Survey feedback
- IVR set up & ongoing management
- Any other services associated with IVR
The provision of an automated IVR service, including but not limited to:
- One-way IVR
- Two-way IVR
- Efficient intelligent call routing
- Patient Self Service and scheduling appointments
- Automated self service
- Advanced speech recognition
- Providing real time information and updates
- Survey feedback
- IVR set up & ongoing management
- Any other services associated with IVR
Surveys and feedback (including Friends and Family Test – FFT)
FFT will predominantly be digital first and using online (digital) communication, therefore the requirement is to provide automated one- and two-way internet-based services, such as web-based services or smartphone applications.
To aid digital inclusion, the solution may require the use of several of the other communication methods outlined in lots 2, 3 or 4 as fallback. Therefore, these are permissible and encouraged via this lot in the context of delivery of surveys or FFT.
FFT will predominantly be digital first and using online (digital) communication, therefore the requirement is to provide automated one- and two-way internet-based services, such as web-based services or smartphone applications.
To aid digital inclusion, the solution may require the use of several of the other communication methods outlined in lots 2, 3 or 4 as fallback. Therefore, these are permissible and encouraged via this lot in the context of delivery of surveys or FFT.
FFT will predominantly be digital first and using online (digital) communication, therefore the requirement is to provide automated one- and two-way internet-based services, such as web-based services or smartphone applications.
To aid digital inclusion, the solution may require the use of several of the other communication methods outlined in lots 2, 3 or 4 as fallback. Therefore, these are permissible and encouraged via this lot in the context of delivery of surveys or FFT.
FFT will predominantly be digital first and using online (digital) communication, therefore the requirement is to provide automated one- and two-way internet-based services, such as web-based services or smartphone applications.
To aid digital inclusion, the solution may require the use of several of the other communication methods outlined in lots 2, 3 or 4 as fallback. Therefore, these are permissible and encouraged via this lot in the context of delivery of surveys or FFT.
All-in-one combined solution and advisory
The provision of a complete end-to-end communication combined solution providing services from 2 or more lots.
The provision of a complete end-to-end communication combined solution providing services from 2 or more lots.
The provision of a complete end-to-end communication combined solution providing services from 2 or more lots.
The provision of a complete end-to-end communication combined solution providing services from 2 or more lots.
Getting started – your procurement options
Direct award
For the quickest route to cost savings, choose a direct award with BT. With no tender process we can get you up and running much faster, delivering services to support you in improving your patient communications strategy.
To get started, contact NHS SBS directly for a buyer’s guide.
For the quickest route to cost savings, choose a direct award with BT. With no tender process we can get you up and running much faster, delivering services to support you in improving your patient communications strategy.
To get started, contact NHS SBS directly for a buyer’s guide.
For the quickest route to cost savings, choose a direct award with BT. With no tender process we can get you up and running much faster, delivering services to support you in improving your patient communications strategy.
To get started, contact NHS SBS directly for a buyer’s guide.
For the quickest route to cost savings, choose a direct award with BT. With no tender process we can get you up and running much faster, delivering services to support you in improving your patient communications strategy.
To get started, contact NHS SBS directly for a buyer’s guide.
Mini competition
This procurement option is best for you if the terms laid down in the framework agreements are not precise enough for your requirements. You’ll be able to run a mini competition with all those suppliers on the framework capable of meeting your needs.
To get started, contact NHS SBS directly for a buyer’s guide.
This procurement option is best for you if the terms laid down in the framework agreements are not precise enough for your requirements. You’ll be able to run a mini competition with all those suppliers on the framework capable of meeting your needs.
To get started, contact NHS SBS directly for a buyer’s guide.
This procurement option is best for you if the terms laid down in the framework agreements are not precise enough for your requirements. You’ll be able to run a mini competition with all those suppliers on the framework capable of meeting your needs.
To get started, contact NHS SBS directly for a buyer’s guide.
This procurement option is best for you if the terms laid down in the framework agreements are not precise enough for your requirements. You’ll be able to run a mini competition with all those suppliers on the framework capable of meeting your needs.
To get started, contact NHS SBS directly for a buyer’s guide.
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