If you signed up for 24 months or more, your line rental will increase when your current contract expires. To make sure you’re on the best rate available, just renew or upgrade your contract before it ends.

It’s easy to renew or upgrade online. Simply choose the service you want from the table at the top of the page and hit ‘Buy now’. Once you fill in your details, one of our time will give you a call to confirm your order and talk you through the next steps.

You can report and track faults easily online 24/7/365 or over the phone.

The speed with which we’ll fix your fault depends on the type of line you’ve got:

Value phone line

We will aim to fix your fault by the end of the second working day after you’ve told us about the fault.

Standard phone line and Featureline

We will aim to fix your fault by the end of the next working day after you’ve told us about the fault.

But you may not need to contact us at all: our comprehensive set of FAQs and help articles on our website, plus help from other customers on our support forums, should answer most questions.

All of our lines come with features that turn them into more than just a phone line.

Value and standard phone lines include:

• BT Answer 1571
• BT 1471

Plus you can add Caller Display for free – and see the phone number of who’s calling you (providing you have a suitable phone).

BT Featureline

Both Featureline Standard and Featureline Compact give you a phone line with handy call management features, which is ideal for small businesses that want the call handling capabilities of a professional phone system without the costs.

Featureline Compact includes:

• Call Diversion
• Call Waiting
• Call Transfer
• Call Pick up
• Ring Back when free
• Call Barring
• 3 Way Calling
• Reminder Call
• Call Interrogation
• Withhold number
• Call Offer
• Call Sign

Featureline standard includes:

All of the features included with Featureline Compact, plus:

• Hunt group numbers
• Call return
• Ring back when next used
• Code calling
• Repeat last call

See your bills in My Account – your secure area of our website. With no printing or postage to pay for, paper-free bills save you money every month.

Our online bills are HMRC-compliant and accepted by government agencies. You can download and save them to show to HMRC.

Call diversion – divert calls to any number.

Call waiting – tells you if you've got another call waiting when you're already on a call.

Ring back – calls to let you know when an engaged number becomes free.

Call barring – take control of what types of calls people can make from your phone.

3-way calling – set up a conference call with two other callers.

Reminder call – use your line as an alarm clock. 

Caller display – see the phone number of who's calling you. 

Call sign – set a distinctive ring tone to selected incoming numbers so you know who the call is for.

Call pick up – answer a call on your own phone that’s ringing on another Featureline extension.

Call transfer – transfer a call to any other number number.

Internal calls – free internal calls within your business.

Caller display – see the phone number of who's calling you (there’s a £20 set-up fee for Featureline).

Call interrogation – check which features you've got set up on your line.

Withhold number – callers won’t be able to see or get hold of your number (you can set this up for individual calls or for all calls).

Call offer – if you call an internal extension that’s busy, this will let the busy party know that you're trying to get through to them.

Hunt group numbers – a hunt group number isn't connected to any particular phone, but connects your caller to the first available phone within a group of extension numbers. So you can set up a group of people, all whom can handle a call, and your customers can get through to the first one who's free to answer.

Call return – tells you the number of the last person who called you and rings them back.

Ring back when next used – if you call a Featureline extension but don't get an answer, this will call you back and connect you after the Featureline extension is next used.

Code calling – assign a short code to your most frequently dialled numbers and save yourself a spot of finger-bother.

Repeat last call – redials the last number you dialled.