Digital voice solutions

Stay connected and easily manage your calls with our VoIP cloud-based phone systems.

Digital voice solutions

Stay connected and easily manage your calls with our VoIP cloud-based phone systems.

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Increase productivity and cut costs

Increase productivity and cut costs

  • Work the way you want

    Because it’s an internet-based system, you can make and receive calls on your desk phone, smartphone or laptop. Wherever works for you.
  • Communicate safely and securely

    Our cloud data centres use the latest encryption and firewall technology. You won’t notice it, but that’s a good thing.
  • Only pay for what you need

    With hassle-free installation and flexibility to add and remove users, you’re firmly in control of your phone system – and budget.
  • Work the way you want

    Because it’s an internet-based system, you can make and receive calls on your desk phone, smartphone or laptop. Wherever works for you.
  • Communicate safely and securely

    Our cloud data centres use the latest encryption and firewall technology. You won’t notice it, but that’s a good thing.
  • Only pay for what you need

    With hassle-free installation and flexibility to add and remove users, you’re firmly in control of your phone system – and budget.

Go digital with a VoIP phone system

Take your business communication to the next level with a VoIP phone (Voice over IP). It does everything your traditional phone system can – but it's hosted in the cloud. That means you'll spend less money on hardware and maintenance, and have more flexibility to take calls from wherever you are.
 

Take those important calls from your desk, or from your mobile when you’re on the go - with cloud telephony, you’ll never miss an important call again.

Find the right system for your business

The UK's going digital in 2025

The UK's PSTN network will switch off in 2025. A VoIP phone system will set you up with everything you need for the switch, so your business can keep moving forward.

The UK's going digital in 2025

The UK's PSTN network will switch off in 2025. A VoIP phone system will set you up with everything you need for the switch, so your business can keep moving forward.

The UK's going digital in 2025

The UK's PSTN network will switch off in 2025. A VoIP phone system will set you up with everything you need for the switch, so your business can keep moving forward.

The UK's going digital in 2025

The UK's PSTN network will switch off in 2025. A VoIP phone system will set you up with everything you need for the switch, so your business can keep moving forward.

Why BT

Local expertise

Get the right solution for your business from BT Local Business experts.

Outstanding service

Unbeatable local knowledge, national resources and personal service.

The personal touch

We’ll get to know you and your business challenges so we can support you on your journey.

Industry leader

We’re the UK’s leading provider of phone systems.

Local expertise

Get the right solution for your business from BT Local Business experts.

Outstanding service

Unbeatable local knowledge, national resources and personal service.

The personal touch

We’ll get to know you and your business challenges so we can support you on your journey.

Industry leader

We’re the UK’s leading provider of phone systems.

FAQs

What is a cloud-based phone system?

With a cloud-based digital voice system, you make your calls over the internet rather than the traditional phone network. Your call routing takes place in our secure data centres instead of in hardware installed on your premises.

It’s quick and easy to set up, with very little equipment to install or maintain. And our team of cloud systems experts are on hand if you need support.

How reliable and secure are your cloud-based systems?

When combined with BT internet access, you’ll get 99.99% reliability. And if you’re making calls over a dedicated BTnet internet connection, we’ll give you your money back if it isn’t available 100% of the time.

The data centres we use for our digital voice services are regularly audited. They have the latest firewalls and intrusion detection systems, and all of the data we handle is encrypted.

How does a cloud-based phone system work with my mobile?

There are several ways you can use your mobile phone with the system. You can set your mobile to ring whenever your office phone does, which is handy if you’re away from your desk or office.

With BT Cloud Voice and BT Cloud Phone you can flip calls between phones. So if you answer a call on the office phone as you’re heading out, you can switch the call seamlessly to your mobile.

Or with our mobile app (for Android and iOS devices), turn your mobile into an extension of your phone system, allowing you to set up call routing, transfer calls and much more.

How easy is it to set up a cloud-based phone system?

We make setting up as easy as possible, with simple plug and play options as well as ones we’ll come and install. And, we have a team of cloud system experts to call on if you need help along the way.

How much would I pay for a cloud-based phone system?

How much you’ll pay depends on several factors.

It depends on which system is best for your business and how it’s configured. The best thing to do is give us a call so one of our team can chat about how your business works and what you need.

 

What is VoIP and what is a cloud-based VoIP phone system?

VoIP (it stands for Voice over Internet Protocol) means that you make calls over the internet rather than over the traditional phone network. And with a cloud-based phone system, your call routing takes place in our internet-connected secure data centre instead of in hardware installed on your premises.

Are VoIP calls good quality?

Yes, you’ll get the same level of clarity as you do with a regular landline (depending on the set-up of your system and the internet connection, call quality may even be better). Calls made over your internet connection take priority over data, so you can be sure that your call quality will be consistent.

How easy is it to set up a cloud-based VoIP system (and what support do I get)?

We aim to make setting up as simple as possible, which is why you’ll have a team of cloud system experts to call on if you need help.

Our BT Cloud Phone system is the simple plug and play option where phones arrive ready to go. Just connect things together and we’ll talk you through how to set it up so it’s right for your business, including help with setting up call handling rules and user profiles.

BT Cloud Voice, which is ideal for businesses with more than 9 employees, is also a system that you can install yourself, but you've also got the option for us to pop in and set it up if you prefer.