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What's the difference?

  • Standard broadband package

    Standard business broadband with unlimited data is all you need for email access and internet browsing. Choose a package with UK calls for unlimited calls to UK mobiles and landlines.

  • Fibre broadband package

    You’ll need Infinity business fibre broadband to transfer or download large data files quickly. The Premium Infinity package includes unlimited data, IT support, Microsoft Office 365 Business Essentials, and unlimited calls to UK mobiles and landlines.

  • Leased line

    A leased line is a private line with guaranteed speeds and reliability, essential for when internet access to critical to your business.

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*You may have to pay a one-off installation fee, depending on the type of line you require. £120 for a new line or reactivation of an existing line, or £35 for taking over a working line. There is no charge to switch your line to BT from another supplier. Prices shown are for 24-month contracts and exclude VAT.

 

Overview

Get a great deal with a business broadband and phone line package

Hub 5 broadband router and phone

When you buy a business phone line and business broadband package, whether it includes standard broadband or fibre broadband, you don’t just get a good deal and the convenience of ordering and installing both services at the same time, you also get some fabulous options that make your services work harder and help your bottom line.

Unlimited data, extra IT support, Microsoft Office 365, free BT Business router, unlimited calls to UK mobiles and landlines, free BT Wi-fi, and access to Cloud storage: all either included in the package or optional extras.

 

 

We aim to provide you with the fastest speed available on your line.

Find out more about our commitments under the code of practice.

Included as standard

BT Business Hub 5 wireless router

Connect your office and enabled devices to the internet with the award-winning* BT Business Hub 5 router.

BT Business Hub 5

It uses Smart Wireless, which finds the strongest available signal, and dual-band technology, which gives you excellent performance at both close range and further away. And through smart diagnostics it looks for problems and corrects them before you even know that they're there.

There are 4 GigE Ethernet LAN ports for fast wired connections. The Multi NAT technology allows you to run a private network using your static IP address.   

(There’s an £8 delivery charge).

*Best VoIP Customer Premises Equipment - ITSPA Awards 2015

Access to 5 million BT Wi-fi UK hotspots

Get free, unlimited data when you're connected to a BT Wi-fi hotspot.

As the account holder, you get one free BT Wi-fi unlimited subscription - worth £15 a month - which you can start using as soon as you get your order confirmation (that’s right: before we’ve even connected your broadband!).

BT Wi-fi hotspots are available in places like cafés, hotels, pubs, city centres and many independent businesses. Find your nearest BT Wi-fi hotspots here.

We’ve got hotspots all over the UK, including at:

  • Thistle, Hilton, and Hastings hotels
  • Starbucks, coffee shops, railway stations, and shopping areas
  • Conference centres, exhibition venues, and law courts
  • Airport terminals and lounges (Etihad Airways, American Airlines, and Flybe for example)
  • Welcome Break motorway service stations

 

 

Broadband support 24/7

Support for your broadband 24 hours a day; online self-help tools, reporting, tracking, and FAQs.

Even with our network reliability, things can go wrong. On the rare occasion this happens, there are many ways we’ll be there to support you.

  • Support centres are available 24/7 and free to call
  • Online chat is available 8am to 8pm Monday-Friday
  • Fault reporting and tracking are always available online
  • The Help section of our website has answers to many frequently asked questions
  • See if other customers can help on our community support forum

If we can’t help you remotely, we can send one of our engineers to fix it –

  • Standard broadband or Infinity options - we'll aim to fix your fault within 2 working days of you reporting the fault to us
  • Unlimited and Premium broadband or Infinity options - we'll aim to fix your fault by the end of the next working day
  • Basic phone line with standard care – we’ll aim to fix your fault by the end of the second working day after you’ve told us about the fault

The response times shown here assume that you report the fault to us (either online or by phone call) before 6pm on a working day.

 

10 email addresses & 50MB of Web space

Enough email addresses to get started and web space to create a business website.

You can create email addresses on your domain for example and private ones for your staff

  • service@yourcompany.com
  • sales@yourcompany.com
  • info@yourcompany.com

50Mb of web space enables your business to establish an online presence.

 

Microsoft Office 365 with 1TB of cloud storage

Access to Office applications online so you can create and access documents anytime, anywhere on any device.

Microsoft Office applications

You’ll get a single user licence for MS Office 365 Business Essentials  (for the length of your broadband contract) worth £5 a month when you buy any of the following options -

  • Premium Broadband
  • Unlimited Infinity 
  • Premium Infinity

This gives you access to -

  • 1TB of storage for your documents with Onedrive for business
  • Business class email with 50GB storage
  • Access to Professional Office applications online so you can create and access documents anytime, anywhere on any device

PC and Mac support 24/7

Technical support for your broadband and up to 3 PCs, 24 hours a day.

You’ll get BT Tech Heads included as standard with Premium Broadband and Premium Infinity, giving you remote technical support on a wide range of IT issues for up to 3 computers (PCs or Macs).

We call our IT experts the "BT Tech Heads". They'll help you with a wide range of IT problems, not just broadband. And when things get tricky, we can securely takeover your computer to sort out problems and show you what to do.

Our UK-based agents are available 24/7 and are free to call.

Optional extras

Get a free call plan and an unlimited UK calls package

Take a free Call Essentials plan and upgrade to unlimited UK calls for just £10 a month.

Call Essentials is available to customers with up to 50 phone lines on a 24-month contract.

If you have a standard phone line, you'll get 100 free UK landline minutes a month.

Unlimited calls package    

For £10 extra a month, you can make unlimited calls to UK landlines and UK mobiles.
(£9 with our unlimited/premium calls and lines bundles)

International call package

For an extra £10 a month you'll get 2500 international direct dial minutes (excludes calls to mobiles outside the UK and to some countries).

Add more features to your phone

Call diversion, call waiting, ring back when free, call-barring, 3 way-calling, reminder call, caller display, and call sign.  

The more calling features you add, the cheaper the cost for each individual feature (take all 8 features, and you’re paying the equivalent of just £1.17 a feature).

1 feature              £3.70 a month

2-4 features        £7.30 a month

5-8 features        £10.30 a month

Static IP address

If you’re running servers, websites, or FTP hosting, you’ll need one of these.

A static IP address is unique and does not change and will enable you to -

  • Connect to your computer from anywhere in the world
  • Run your own email server (and associate it with your domain name)
  • Point domain names to your servers and equipment
  • Set up your own secure Virtual Private Network
  • Run your own website and FTP server
  • Run CCTV off your network

1 static IP address - £5.50 (free with premium packages)

5 static IP addresses - £11.00

IT Support PCs, Macs, devices and servers 24/7

Technical support for your broadband, PCs, Macs, smartphones, tablets, servers and software, 24 hours a day.

Based in the UK, our Enhanced IT Support works like your own remote IT department. You get help and guidance without having the expense of employing, training, and paying for your own IT experts.

  • Support for your software and hardware: PC, Mac, smartphones and tablet 
  • Virus removal 
  • Reinstall and upgrade of your operating system 
  • Application support for your BT Business Apps subscriptions

Monthly cost for 5 devices - £7.50 a month.

Buy a mobile, tablet or SIM-only plan with broadband, fibre or one of our package deals and receive £5 off your monthly mobile bill.

Buying broadband?
Get £5 a month off mobile!

Thinking about a new mobile deal, too?

Add any of our mobile or SIM-only plans to your broadband or package orders and you'll get £5 a month off your mobile plan.

Offer available to customers who take out a new broadband, fibre, or package contract, or customers who renew their existing broadband or fibre contract.

Why BT Business?

Free router with all options
Free BT Wi-fi included
24/7 technical support

FAQs

Why is it now easier to switch my broadband and line to BT?

You can now switch to BT Business without needing to contact your old supplier to get a MAC code. Simply sign up to our broadband or broadband and line packages and we’ll contact your old supplier for you. It’s as easy as that!

Does ‘Unlimited’ really mean unlimited?

Yes!

When will I be able to get superfast fibre broadband?

Take a look at our fibre availability checker to see which of our fibre products are available at your premises.

If you’ve already done that and found that it’s not yet available, check the Openreach site to find out the superfast fibre broadband rollout plans for where you are.

Can I keep my number if I switch my phone and broadband to BT Business?

Yes, if you're not moving address. If you're moving premises as well as switching your phone and broadband to us, it depends on where you're moving. You need to be on the same telephone exchange to keep your number.

Can I get broadband from BT if my phone line is with someone else?

It is possible to get BT Business Broadband even if your telephone line is with another service provider.
For certain types of lines you may need to contact our Sales team by phone as our availability checker is restricted to the types of line it can validate.

Take a look at our broadband and fibre & phone line packages. Not only does a package make joining BT easy, you’ll get the best deals too.

How will you help me keep track of how much data I'm using?

If you're on either of our limited services, BT Broadband (10GB limit) or BT Infinity (50GB limit), we'll send you an email when you're close to using 80% of your data allowance.

You can also keep an eye on your usage by logging into your My BT Business account. Then go to Manage Services and click on Broadband Checker.

Why not stop worrying about additional usage charges altogether by upgrading to one of our Unlimited broadband or fibre options?

 

Will I have to pay an installation charge?

  • If you’re switching your phone line from another supplier, there’s no charge.
  • If you’re taking over a working line, there will be a £35 takeover charge.
  • If we need to install a new line (or reconnect a ceased line) or socket, the charge is £120 for a 24-month contract.
  • If you need multiple new lines, there may be a charge for each line.

Once you complete your order, we’ll call you if there is an installation charge and to arrange installation. If you don’t want to go ahead with the order because the charge is more than you were expecting, you can cancel the order at this point.

How do I access the more than 5 million BT Wi-fi hotspots around the UK?

Select the BT Wi-fi network from the available networks on your device then login with your ‘@btconnect.com’ details (we gave you these when you joined us).

To make it really easy, there’s also a BT Wi-fi app.

Find out more with our BT Wi-fi FAQs and videos.

How long will it take to get my broadband up and running?

It depends on what you’re after and local availability, but our minimum lead times are –

To switch broadband from another supplier
10 days

To switch broadband and phone line from another supplier
10 days

Change from BT Home Broadband to BT Business Broadband
5 days

Install new phone line and broadband
10 days

How easy is it to install fibre or broadband?

Very!

We do all the work at the exchange and in the street cabinet.

Depending on the product you order and the speeds available at your premises, you’ll either plug in the BT Hub yourself or we’ll send an engineer out to you.

The Hub comes with simple instructions so you shouldn’t have any problems. And if you’re an existing Infinity customer upgrading your package, you don’t need to do a thing – stick with your existing Hub, and we’ll take care of the rest.

How do I buy more licences for my Microsoft Office 365 Business Essentials account?

Just call us on 0800 028 2075 and we’ll add more licences for you.

Will I need a new router?

You'll need a router to get up and running.

If you're a new customer, or you're an existing broadband customer and you've upgraded to superfast fibre broadband, we'll send you out a brand new Hub 5.

If you're an existing broadband or superfast broadband customer and you want to change your monthly subscription, but not the type of broadband (broadband or superfast broadband) you're using, then you can carry on using the hub you already have. This saves you the hassle of installing a new one.

Things you need to know

Legal stuff

Terms and legal stuff for you to download. 

The packages shown above are not available in Northern Ireland.

Further exclusions apply. Please see the ‘Broadband and Internet Services’ section of our terms and conditions for full details.

Full terms and conditions

Support

All of our Unlimited and Premium subscriptions come with Prompt Care service as standard.
This means that in the unlikely event that you have a problem, if you report it before 6pm we’ll aim to fix it by the end of the next working day, Monday to Saturday.
If we're late in fixing the fault, you may be eligible to claim £25 off your next bill through our Customer Service Compensation Scheme.

See our terms & conditions

Information about speed estimates

The speed ranges indicated above are estimates. Your actual broadband speeds will depend upon a number of factors, including the distance of your premises from the exchange, the quality of your line, the number of people using the broadband connection simultaneously, and the equipment you use.

It can take up to ten days for the line to settle at its maximum stable speed. Find out more about the types of things that could impact your broadband service.

Information about the Code

We've signed up to Ofcom’s Voluntary Business Broadband Speeds code of practice.

We aim to provide you with the fastest speed available on your line. Find out more about our commitments under the code of practice.

Call plans and packages

Call Essentials

100 minutes of free calls to UK landlines on every line every month (free minutes don't apply to a value phone line)

Includes calls of up to 60 minutes to fixed UK (01, 02, 03, 05 - where charged at G21 rates) and 0800 numbers, and calls to Northern Ireland to fixed destinations in the Republic of Ireland. Plus UK fixed to UK mainland mobile calls (excludes calls to specialized numbers and some other rates)

Check the BT Price List to see which lines and services you can include in the Call Plan.

If you're on an existing call plan, adding this package may replace any benefits that come with your current plan. We'll call you to confirm and take you through your options after you have placed your order. See the BT Price List for details of your current call package.

Unlimited call package  

Calls are free for up to an hour. If your call lasts longer than an hour then you pay by the minute, Simply hang up the call and call back within the hour.

You'll find the call rates to UK landlines, mobiles and international destinations in the BT Price List.

If you end your call package within the minimum period, you'll have to pay a charge for finishing early. The charge is equal to 50% of the outstanding monthly charges from when you finish the call package to the end of the minimum term.

International direct dial call package 

If you end your call package within the minimum period, you'll have to pay a charge for finishing early. The charge is equal to 50% of the outstanding monthly charges from when you finish the call package to the end of the minimum period. 

 

Contact us

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