Business IT support services
UK-based experts ready to support you with computing and server problems
From £7.50/mo ex VAT
Temporary change to IT Support opening times
Due to coronavirus, from Monday 23rd March we can provide Enhanced IT Support Monday to Friday, 10am to 5pm.
This is an unprecedented and escalating situation, and we’re working hard to provide our specialist service while keeping our people safe. More information on what BT Business is doing to support our customers and our people can be found on our coronavirus page.
We’re sorry for any inconvenience, as we may take longer to help you than usual.
For any specific queries please follow the links below. If you can’t find the answer you need online, please call 0800 500 247 during our revised opening times and we’ll help you as soon as we can. Thank you.
Get IT help when you need it - 24/7
Enhanced IT Support is like having your own remote IT department. You'll get corporate-quality IT support without having to employ, train, house, equip, and pay for a team.
It's for any business that doesn't have its own IT team. You don’t even need to have broadband from BT, as long as it’s with a UK internet service provider.
Enhanced IT Support Server is round-the-clock remote support for your server and network. If you need support for your computers and devices as well as your server, you’ll need both services.
Call our helpdesk with queries whenever you need us, 24/7. And as long as you have an active broadband connection, an IT specialist will take control of your device to see and diagnose the problem.
Order online - a couple of clicks and you're covered
Think about how much you'd normally pay for an IT professional to look after your devices and server.
BT Business broadband and fibre customers can order online. Otherwise, call our UK-based team on 0800 500 247.
Included as standard
We'll access your computer remotely and securely to fix your IT problems.
Enhanced IT Support offers quick and easy help with PC and Mac issues like virus removal, operating system reinstall, and upgrades (and we'll give you a few tips along the way).
And you don’t even need to be a BT Broadband customer to benefit. As long as your broadband is with a UK-based internet service provider, we can help you.
Enhanced IT Support Server will provide help with your server and networks.
You'll have a single point-of-contact in our UK-based team.
Whenever you need some help, we'll give you advice on how to get the best from most of the latest Microsoft Office software, email, and wi-fi.
Because we do things remotely by taking control of your computer or device (with your consent), our IT support experts can often fix networking or set-up issues within a few minutes of you calling for help. There’s no need to spend hours waiting for someone to get to your premises. Wherever you are, we can be with you immediately.
For just £1 a month extra, we’ll also support up to 5 mobile devices.
We cover Apple iOS, Android, and Windows 8 smartphones and tablets.
From just £1 a month extra, we’ll support any of your BT Business Apps subscriptions.
Why BT Business?
Always on hand
We’re available 24/7
Our IT experts are all UK-based
97% of customers are either satisfied or very satisfied with us*
Things you need to know
97% of customers (who completed our satisfaction survey following a remote session) are either satisfied or very satisfied with us.
Terms, conditions, and legal stuff for you to download.
- Conditions for BT Business Services (316KB, PDF)
- BT Business Enhanced IT Support PC subscription service (144KB, PDF)
- BT Business Enhanced IT Support Server subscription service (127KB, PDF)
Prices exclude VAT of 20%