Enhanced IT Support
UK-based IT experts ready to support you with computing and server problems, 24/7.
BT Business broadband and fibre customers can order online from our Business Apps site.
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Remote IT support 365 days a year, 24 hours a day (including all public holidays), accessible whatever your location
What is it?
It’s essentially your own remote IT department. You can get corporate-quality IT support without having to employ, train, house, equip, and pay your own IT experts.
Who is it for?
It’s for any business that doesn’t have its own IT experts. You don't even need to have broadband from BT - as long as your broadband is with a UK internet service provider.
What is Enhanced IT Support Server?
Enhanced IT Support Server is round-the-clock remote support for your server and network. It’s separate from Enhanced IT Support. If you need support for your computers and devices as well as your server, you’ll need both services.
How does it work?
You can call our help desk to answer queries any time. As long as you have an active broadband connection our IT support specialist can take control of your device to actually see and diagnose the problem.
Why buy it?
Think about how much you would normally pay for an IT professional to look after your devices and server. For the small monthly cost, our experts will be ready and waiting to support you.
Included as standard
Support for computers
We'll access your computer remotely and securely to fix your IT problems.
Enhanced IT Support offers quick and easy help with PC and Mac issues like virus removal, operating system reinstall, and upgrades (and we'll give you a few tips along the way).
And you don’t even need to be a BT Broadband customer to benefit. As long as your broadband is with a UK-based internet service provider, we can help you.
Support for servers
Enhanced IT Support Server will provide help with your server and networks.
UK-based IT support desk whenever you need it, 24/7
You'll have a single point-of-contact into a UK-based team.
Whenever you need some help, we'll give you advice on how to get the best from most of the latest Microsoft Office software, email, and wi-fi.
Because we do things remotely by taking control of your computer or device (with your consent), our IT support experts can often fix networking or set-up issues within a few minutes of you calling for help. There’s no need to spend hours waiting for someone to get to your premises. Wherever you are, we can be there immediately.
Support for mobile devices and tablets
For just £1 a month extra, we’ll also support up to 5 mobile devices.
We cover Apple iOS, Android, and Windows 8 smartphones and tablets.
Support for applications
From just £1 a month extra, we’ll support any of your BT Business Apps subscriptions.
Things you need to know
* 97% of customers (who completed our satisfaction survey following a remote session) are either satisfied or very satisfied with us
Terms, conditions, and legal stuff for you to download.
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