Important price changes
Just so you know …
Business Broadband & Phone Line deals
Choose the BT bundle that fits your business needs
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Hardware in our packages
Get on with your day job with BT Halo for business
BT Business Smart Hub 2The BT Business Smart Hub 2 connects multiple people and devices with faster Wi-Fi speeds in more places around your premises than ever before. Our most powerful hub yet with speeds of up to 900Mbps, our minimum speed guarantee means if broadband drops below this minimum download speed, and we can’t fix it, you could simply walk away.
Part of our packages
Frequently asked questions
What is a digital phone line?
Why do I need a digital phone line?
The UK's telecoms industry is changing and we’re moving on to full fibre; this means that the old way to make calls over a traditional phone line must change and soon all calls will be made over the internet. The digital switchover is in 2025, but we’re offering solutions now to get you digital ready.
Can I get a digital line?
So, what is it?
Can I use my own phones?
What will happen with my new digital phone line if I move?
Why is a digital phone line better?
Is it easy to set up and use?
It’s extremely simple; your smart hub and office extras are plug and play and instead of plugging a phone into a socket on your wall, you plug your phone into the back of the smart hub. The making and receiving of calls is identical but you have the additional portals and apps available to you. We have dedicated help guides and teams on standby to help you if you’re stuck, and lots of self-install content when your order is placed.
Are you digital ready?
Can I use an EPOS system with a digital line?
Can I have an alarm with a digital phone line?
Can I run a personal care system or pendant on a digital line?
Can I have a digital line in a lift?
Can I run a card machine (PDQ) on a digital line?
Can I run my London Oyster card machine over a digital phone line?
Will my existing extensions work on the digital line?
Are there any other products I need to check are compatible before I buy?
What is a traditional phone line?
Can I still get a traditional line?
I only want Broadband; do I need a phone line too?
Do you get a phone included on traditional phone packages?
If I change my address can I keep my number?
Ordering with us for the first time or switching from another supplier
How do I know I am placing the right order?
It’s very simple, have a look at our deals, enter your address and number if you have one already, and complete the order form. That’s it.
If you are looking to keep an existing number, whether it's with another supplier or with BT under a different name, you will be able to input this number in the ordering process and we will let you know if we need anything else.
If you are looking to change your existing package, chat to the sales teams and we'll work out the best solution is for you.
I am not sure on the switching processes as I am coming from a cable operator
There are two supplier switching types: “Gaining Provider Led” which is what is described above, you provide us with the address and telephone number that you wish to move to BT and we do it all for you.
You can also “Cease and Re-provide”, this could be when you're currently using services that are not yet switchable through the Gaining Provider Led process, and you may or may not wish to retain your number, or you are coming from a Cable Network and do not wish to retain your number.
- Switching Bundled Services
You may have a phone line, internet with alternative services in your package. Alternatives like TV packages or access to video and audio streaming services. Any products that are associated to your current deal may be at risk of disconnection or price increase as a result of you removing the phone and internet elements of this bundle.
Speak to your provider if you wish to switch for advice on the process to follow for services in a bundle to pricing implications and your obligations to disconnect these services.
- Unwanted Services
If you are switching your phone number and internet service from your current supplier and deem that you no longer need telecoms services on another number or circuit, the Gaining Provider Led process will not disconnect any unwanted services that do not relate to the order to switch.
If you are switching your phone number and internet service, your current supplier should notify you if any charges are applicable. If you are following the Cease and Re-provide process, then you’ll need to contact your current supplier for advice on any charges that you may be liable for.
What information will I need?
Nice and easy, what you want and where you want it. We may also need…
- Your company details - if you are stuck on your business type, we have a help guide to assist
- Your contact details for the account and set up, install and deliveries
- We may need personal details to carry out credit checks if appropriate
- Your payment details which are encrypted securely for your protection
How will I know if an engineer is needed?
Why is there an installation charge when there is already a socket there?
How long does switching take?
How long can an installation take?
When will I get my first bill?
This depends on a number of factors, so we can't give you an exact timeframe, however you should expect to receive this usually within 7 days of your full service going live . *not 7 days after receiving your Hybrid Backup device.
What will my first bill look like?
Your first bill will usually have your first full monthly/quarterly charge, with a smaller partial period on top. Plus, you will be invoiced if there are any delivery, install or set up charges on this same bill.
What is Broadband and Fibre?
What kind of fibre can I get?
How fast can my fibre go?
I need a dedicated secure fibre connection, above the standard option.
What is Broadband?
Business is unpredictable. You never know what’s going to hit you from one moment to the next. So, you need broadband that’s always working at its best when it matters most. BT Business broadband is ideal for businesses who need more from their internet service, such as powering VoIP phone systems, hosting websites, sharing files between locations quickly and securely, or keeping a large enterprise running harmoniously without dips in connectivity.
Why BT Business?
What's the difference between business compared to residential?
Commitments to keep your business thriving.
Mobile service with our bundles
What network do BT use?
Is my mobile speed limited on unlimited plans?
If I have a mobile with you are there any perks?
Do I get a discount on mobiles if I buy one of your bundles?
Things you need to know
Terms, conditions and legal stuff
Terms, conditions and legal stuff
Prices exclude VAT of 20%.
Your service is subject to terms and conditions found at https://business.bt.com/terms/ under the Broadband and internet and Mobile services sections. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full standard price – see Section 59, Part 2 and Section 10b of the BT Price List found at www.bt.com/pricing
You will incur a £125 charge for a new line or £20 for reactivation of an existing line or for taking over a working line. There is no charge to switch your line to BT from another supplier. Depending on your site and subject to any survey, you may incur excess construction charges – see Section 45, Part 1 of the BT Price List found at www.bt.com/pricing
By signing up to Cloud Voice Express your existing BT PSTN service will terminate. Once terminated, BT may not be able to re-instate your PSTN service on the same commercial terms as you may previously have had.
Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times.
Mobile speeds vary by location, coverage and demand.
BT winter sale on business broadband
Offers available 4 January to 5 February 2023. New customers only. Price excludes 20% VAT, £9.95 hub delivery charge and £10 broadband activation charge.
£240 saving (33%) on Fibre 38 based on standard price of £29.95/month over a 2-year contract.
£480 saving (40%) on Hyperfast 1 Essential based on standard price of £49.95/month over a 2-year contract.
Standard prices apply from month 25. All monthly prices shown increase from April with inflation, plus 3.9%. Read the BT bundle terms for your broadband service (PDF, 151KB).
We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on compensation scheme at https://business.bt.com/compensation-scheme/
Hybrid Backup and Always Connected Guarantee
If your Hybrid Backup or 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you can claim a one-time credit of £60 to be added to your bill.
To be eligible, you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim during your contract term. Credit will be applied once the fixed line fault is resolved.
89% UK availability. 4G coverage required. 4G connection takes 95-127 seconds on average.
Hybrid Backup and next day set connection
We deliver Hybrid Backup the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.
Hybrid Speed Boost
Hybrid Speed Boost add-on available to new or resigning BT Business Broadband customers on ADSL (copper) access lines only. Not available on fibre. Suitable EE 4G network coverage (as advised by BT), Smart Hub 2 router and Hybrid Connect device required. Average speed boost based on tests showing median uplift of 20mbps in download speeds (rounded to the nearest whole Mbps) over a 24 hour period. Uplift in speed is not guaranteed and any uplift will vary depending on your indoor EE 4G Network coverage, the time of day and the number of people using the network.
Complete Wi-Fi Money back guarantee
The Complete Wi-Fi Guarantee is valid for a period of 6 months from the Service Start Date. The Complete Wi-Fi Guarantee will cover the main building at your site, but will not cover any Broadband faults or any outbuildings or extra sites. If your Complete Wi-Fi fails to provide a strong signal, BT may send you up to five additional Wi-Fi Discs. If you have three or more Wi-Fi Discs, you can request for a BT engineer to visit your Site to maximise performance. If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months’ previous Charges for the Complete Wi-Fi add-on. If you cancel the Complete Wi-Fi add-on under the Complete Wi-Fi Guarantee, your BT Broadband plan will continue unaffected. You must return all Wi-Fi Discs to BT.
For full terms and conditions, please refer to the BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms.
Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download speed you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. Please see minimum guaranteed download speed for more information.
Several factors can affect your speed (such as distance to the street cabinet). To check the speed at your location visit: business.bt.com/products/broadband-and-internet/deals. Not all lines in Ultrafast enabled areas can support the Ultrafast service.
TV license and latest Android, Window or iOS operating system required. App is for your personal, non-commercial use in the UK.
UK’s largest Wi-Fi network
You can get onto our Wi-Fi as long as you're in one of our Wi-Fi hotspots and your device has wireless internet.
The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.
Keep the same number for life
Subject to having a Cloud Voice Express service with BT. BT has the right to cease your number in certain circumstances. See the Cloud Voice Express terms at https://business.bt.com/terms/ under the ‘IP Communications’ heading for details.
Unlimited calls on Cloud Voice Express
Calls to UK landlines and mobiles are free for up to an hour. If your call lasts longer than an hour, then you pay by the minute. Simply hang up the call and call back within each hour. You'll find the call rates to UK landlines, mobiles and international destinations in Section 56, Part 18, Subpart 12 of the BT Price List. See your terms and conditions for more information found at business.bt.com/terms under the ‘IP Communications’ heading.
Enhanced IT support
Enhanced IT support included with Enhanced broadband only.
Wi-Fi calling on mobile
Wi-Fi calling requires a compatible device and Wi-Fi connection. All calls or texts charged as per your BT Business Mobile plan. BT Wi-Fi on the London Underground, provided by Virgin Media.
4G calling on mobile
4G calling requires a compatible device and 4G connection.
5G coverage, plan and compatible device needed. 5G on BT Mobile is available in 80 large towns and cities, including the busiest parts of Belfast, Birmingham, Cardiff, Coventry, Edinburgh, Leicester, London, Manchester.
Cloud Voice Express app
The Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection.
Next day mobile replacements
Next working day mobile phone replacements are for in-warranty faults only.
Expert Set Up
Free visit is for a 60 minute duration only. To receive a free 60 minute site visit with your Halo package, you must select it at point of sale. After this, it’s a standard £60 charge. We have up to 3 months from the time your order is placed to fulfil your expert set up order, and it is offered free at our discretion. We have the right to cancel this at any time. Engineer can refuse entrance onto site if they feel unsafe at any time.
Only available in mainland UK. Full engineer job list can be found here: BT Expert Setup. Subject to the BT Expert Set up T&Cs.