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Find out what's changing by visiting bt.com/pricechange2023
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Prices ex VAT. Offer ends 31 March 2023. T&Cs apply.
Business broadband and phone line deals
Find the right BT bundle for your business
Hardware in our packages
Giving you complete coverage and an unbreakable connection
BT Business Smart Hub 2
The BT Business Smart Hub 2 connects multiple people and devices with faster Wi-Fi speeds in more places around your premises than ever before. Our most powerful hub yet with speeds of up to 900Mbps, our minimum speed guarantee means if broadband drops below this minimum download speed, and we can’t fix it, you could simply walk away.Included as part of our packages:
Frequently asked questions
What is a digital phone line?
Why do I need a digital phone line?
The UK's telecoms industry is changing and we’re moving on to full fibre; this means that the old way to make calls over a traditional phone line must change and soon all calls will be made over the internet. The digital switchover is in 2025, but we’re offering solutions now to get you digital ready.
Can I get a digital line?
We’re working hard to get the whole of the UK covered, but it’s still unavailable in some instances. You can see if your address is eligible by putting your details in the availability checker at the top of this page.
So, what is it?
A digital phone line is simply a 'line' to make and receive calls like you’ve always done, but the technology to do so is via your broadband/fibre connection.
Can I use my own phones?
Unfortunately not because traditional phones won’t be compatible, but don’t worry we will send you 1 x new digital phone for free if you purchase one of our digital phone line packages.
What will happen with my new digital phone line if I move?
Because your new number will be internet based you can take your number wherever you go, you’d simply need to inform us when and where you move to. It may take different forms, but you’ll no longer be tied to a specific exchange area.
Why is a digital phone line better?
You get all of the calling features included in the package that can be chargeable on traditional packages, you can manage your calls remotely for a more flexible and productive business day and it allows us to provide you with a dedicated internet connection to get you the fastest speeds physically possible at your location.
Is it easy to set up and use?
It’s extremely simple; your smart hub and office extras are plug and play and instead of plugging a phone into a socket on your wall, you plug your phone into the back of the smart hub. The making and receiving of calls is identical but you have the additional portals and apps available to you. We have dedicated help guides and teams on standby to help you if you’re stuck, and lots of self-install content when your order is placed.
Are you digital ready?
Can I use an EPOS system with a digital line?
You can only currently use a system that runs over the internet and is not dependent on a phone number. Your digital phone line will not be compatible currently with restaurant and takeaway systems used to remember customers details or previous orders on the back of a telephone or online order.
Can I have an alarm with a digital phone line?
The alarm companies are now selling systems that do not rely on a traditional phone line, they can run off your internet connection or supply you with a system that runs over the mobile network. You’d need to ensure that any alarm you currently have or intend to purchase is the newer technology and is not dependent on a traditional analogue phone line.
Can I run a personal care system or pendant on a digital line?
Personal care systems and pendants that do not rely on a phone line are OK, however if your current or intended care alarm requires the use of a phone line then a digital line is currently not compatible with these products; please ensure you check this before ordering.
Can I have a digital line in a lift?
A digital line is not suitable for a lift service. Please contact your lift company for advice on alternative SIM based solutions or alternatively you will have to order a traditional phone line.
Can I run a card machine (PDQ) on a digital line?
Payment systems have moved on significantly in recent years, as long as you ensure your terminal runs over the internet or mobile network and is NOT reliant on a traditional phone line. A digital line will not prevent you from taking payments and the problems with blocked payments.
Can I run my London Oyster card machine over a digital phone line?
The digital line is not currently compatible with this system, this is currently only compatible with a traditional phone line.
Will my existing extensions work on the digital line?
No, your traditional extensions will no longer work: if you require additional phones to run off of your new digital line, you can purchase an additional handset as an extension to your line for £75 + VAT later if required.
Are there any other products I need to check are compatible before I buy?
Yes, other more traditional 3rd party products like fax, franking, gate entry, magnified bells used in warehouses and loud environments, older alarm/card payment/care/lift that may rely on a traditional (PSTN) phone line should be checked before purchase. All industries must align to the UK's telecoms evolution to digital so products are currently available now. If you need to check simply contact your specific supplier of the service and check its compatibility.
What is a traditional phone line?
Can I still get a traditional line?
Yes you can, if you have a current dependency on a product that is not yet compatible with a digital phone line you will still be able to purchase a traditional phone line but you will have to migrate in the future.
I only want Broadband; do I need a phone line too?
Depending on what's available at your address you may still need to have a traditional phone line. This could be due to compatibility with 3rd party products, but also that you are not yet in a full fibre area. If you are still in an area where your fibre is delivered from a fibre cabinet, it's only possible to supply this over a phone line.
Do you get a phone included on traditional phone packages?
No, you are free to purchase your own phone. All-inclusive phones are only supplied with digital phone line packages.
If I change my address can I keep my number?
If you move within the same exchange area you can move like for like in technology terms. However, if you move out of the allocated exchange area, we can supply you with a digital solution to ensure you keep your number and never face this issue again. The solution may vary based on your needs and availability, but we will be able to offer you a way to retain your number.
Ordering with us for the first time or switching from another supplier
How do I know I am placing the right order?
It’s very simple, have a look at our deals, enter your address and number if you have one already, and complete the order form. That’s it.
If you are looking to keep an existing number, whether it's with another supplier or with BT under a different name, you will be able to input this number in the ordering process and we will let you know if we need anything else.
If you are looking to change your existing package, chat to the sales teams and we'll work out the best solution is for you.
I am not sure on the switching processes as I am coming from a cable operator
Switching types
There are two supplier switching types: “Gaining Provider Led” which is what is described above, you provide us with the address and telephone number that you wish to move to BT and we do it all for you.
You can also “Cease and Re-provide”, this could be when you're currently using services that are not yet switchable through the Gaining Provider Led process, and you may or may not wish to retain your number, or you are coming from a Cable Network and do not wish to retain your number.
- Switching Bundled Services
You may have a phone line, internet with alternative services in your package. Alternatives like TV packages or access to video and audio streaming services. Any products that are associated to your current deal may be at risk of disconnection or price increase as a result of you removing the phone and internet elements of this bundle.
Speak to your provider if you wish to switch for advice on the process to follow for services in a bundle to pricing implications and your obligations to disconnect these services. - Unwanted Services
If you are switching your phone number and internet service from your current supplier and deem that you no longer need telecoms services on another number or circuit, the Gaining Provider Led process will not disconnect any unwanted services that do not relate to the order to switch.
Exit Charges
If you are switching your phone number and internet service, your current supplier should notify you if any charges are applicable. If you are following the Cease and Re-provide process, then you’ll need to contact your current supplier for advice on any charges that you may be liable for.
What information will I need?
Nice and easy, what you want and where you want it. We may also need…
- Your company details - if you are stuck on your business type, we have a help guide to assist
- Your contact details for the account and set up, install and deliveries
- We may need personal details to carry out credit checks if appropriate
- Your payment details which are encrypted securely for your protection
How will I know if an engineer is needed?
We will let you know - we can check what is and isn't live within your location and identify the quickest and best way to provide your service.
Why is there an installation charge when there is already a socket there?
A socket is not always an indicator that there is a stopped/dormant service - if the address shows stopped service we will use this, if the address shows no active or stopped services then additional work may be needed within the exchange, network or cabinets to provide your service.
How long does switching take?
Switching supplier takes a minimum of 10 working days.
How long can an installation take?
The lead time for Broadband to be connected with a line is around 14 working days, but if you have Hybrid Backup, you can get connected and soon as the following day via EE’s network. Full Fibre can be installed sooner but this depends on Engineer availability and the level of infrastructure available at your property; we’ll show the available dates and time slots in the order journey.
When will I get my first bill?
This depends on a number of factors, so we can't give you an exact timeframe, however you should expect to receive this usually within 7 days of your full service going live . *not 7 days after receiving your Hybrid Backup device.
What will my first bill look like?
Your first bill will usually have your first full monthly/quarterly charge, with a smaller partial period on top. Plus, you will be invoiced if there are any delivery, install or set up charges on this same bill.
What is Broadband and Fibre?
What kind of fibre can I get?
Based on your address we’ll either supply you with Fibre that comes to your property via a cabinet and copper or full fibre. We’ll work out what you can get at the time you place your order and display the appropriate packages and speeds available to you.
How fast can my fibre go?
Based on what way we need to get the fibre service to your property you will have an option to choose the highest speed possible. If you are full fibre you could potentially have up to 900Mbps.
I need a dedicated secure fibre connection, above the standard option.
If you don't want to share the network with anyone else, and need faster connectivity, then our leased line service providing dedicated internet access might be for you.
What is Broadband?
Business is unpredictable. You never know what’s going to hit you from one moment to the next. So, you need broadband that’s always working at its best when it matters most. BT Business broadband is ideal for businesses who need more from their internet service, such as powering VoIP phone systems, hosting websites, sharing files between locations quickly and securely, or keeping a large enterprise running harmoniously without dips in connectivity.
Why BT Business?
What's the difference between business compared to residential?
Business packages supply you with business-grade service, allowing you to benefit from the service level agreements, Static IP requirements, IT support, Guest Wi-Fi and a range of products that will assist you as you grow and expand.
Commitments to keep your business thriving.
At BT we have a number of guarantees that we provide our customers with, to make sure you’re kept connected 24/7. From the Minimum Speed Guarantee, our Always Connected Guarantee with the Hybrid Backup service, and our Complete Wi-Fi Guarantee, we make sure our customers are fully protected from any faults at all times.
Mobile service with our bundles
What network do BT use?
A trusted favourite. We’re powered by EE, voted the UK’s number one mobile network for seven years running. So, you know you’re on a plan you can count on.
Is my mobile speed limited on unlimited plans?
We don’t stick to the speed limit. If you go for an unlimited plan, we won’t cap your data or restrict your speed. So you can browse and download everything you need without ever slowing down.
If I have a mobile with you are there any perks?
Wi-Fi calling, next day replacement, 4G & 5G calling.
Do I get a discount on mobiles if I buy one of your bundles?
As standard, our broadband customers can get up to £10 off up to 5 BT Mobile plans when they buy Broadband and Mobile together.
Terms, conditions and legal stuff
Prices exclude VAT of 20%.
Your service is subject to terms and conditions found at https://business.bt.com/terms/ under the Broadband and internet and Mobile services sections. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full standard price – see Section 59, Part 2 and Section 10b of the BT Price List found at www.bt.com/pricing
You will incur a £125 charge for a new line or £20 for reactivation of an existing line or for taking over a working line. There is no charge to switch your line to BT from another supplier. Depending on your site and subject to any survey, you may incur excess construction charges – see Section 45, Part 1 of the BT Price List found at www.bt.com/pricing
By signing up to Cloud Voice Express your existing BT PSTN service will terminate. Once terminated, BT may not be able to re-instate your PSTN service on the same commercial terms as you may previously have had.
Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times.
Mobile speeds vary by location, coverage and demand.
BT Business broadband 2023 Spring Offer | Fibre 38 broadband only (FTTC)
Offer available from 06 March – 02 April 2023.
£240 saving based on standard price of £29.95/month over a 2-year contract.
Price excludes 20% VAT. £9.95 hub delivery charge and £10 broadband connection charge applies.
Your broadband service is subject to terms and conditions found under the BT Bundles heading at https://business.bt.com/terms/ under the Broadband and Internet dropdown. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price – see Section 59, Part 2 of the BT Price list found at www.bt.com/pricing. The monthly price shown will increase from April 2024 every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. See www.bt.com/terms for details.
BT Business broadband 2023 Spring Offer | Fibre 500 broadband only (FTTP)
Offer available from 06 March – 02 April 2023.
£384 saving based on standard price of £49.95/month over a 2-year contract.
Price excludes 20% VAT. £9.95 hub delivery charge and £10 broadband connection charge applies.
Your broadband service is subject to terms and conditions found under the BT Bundles heading at https://business.bt.com/terms/ under the Broadband and Internet dropdown. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price – see Section 59, Part 2 of the BT Price list found at www.bt.com/pricing. The monthly price shown will increase from April 2024 every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. See www.bt.com/terms for details.
BT Business broadband 2023 Spring Offer
Available 06 March to 2 April 2023
New customers only.
Price excludes 20% VAT, £9.95 hub delivery charge and £10 broadband activation charge.
£240 saving (33%) on Fibre 38 Broadband only based on standard price of £29.95/month over a 2-year contract.
£384 saving (32%) on Fibre 500 Broadband only based on standard price of £49.95/month over a 2-year contract.
Standard prices apply from month 25. All monthly prices shown increase from April 2024 with inflation, plus 3.9%. Read the BT bundle terms for your broadband service (PDF 151KB)
BT Business broadband 2023 The Big Freeze offer
Offer available from 06 February 2023 to 31 March 2023.
Your BT Business Broadband bundle service is subject to terms and conditions found under the BT Bundles heading at https://business.bt.com/terms/ under the Broadband and Internet dropdown. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price – see Section 59, Part 7 of the BT Price list found at www.bt.com/pricing.
Standard prices apply from month 25. The standard monthly price shown will increase from April every year beginning on 01 April 2024 by the Consumer Price Index rate of inflation published in January that year plus 3.9%. Note that any offer prices are discounted from standard prices and that, when standard prices increase, the offer price will be discounted from the revised standard price.
Read the BT Business Broadband 2023 The Big Freeze offer Terms (PDF 153KB)
Compensation
We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on compensation scheme at https://business.bt.com/compensation-scheme/
Hybrid Backup and Always Connected Guarantee
If your Hybrid Backup or 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you can claim a one-time credit of £60 to be added to your bill.
To be eligible, you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim during your contract term. Credit will be applied once the fixed line fault is resolved.
89% UK availability. 4G coverage required. 4G connection takes 95-127 seconds on average.
Hybrid Backup and next day set connection
We deliver Hybrid Backup the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.
Hybrid Speed Boost
Hybrid Speed Boost add-on available to new or resigning BT Business Broadband customers on ADSL (copper) access lines only. Not available on fibre. Suitable EE 4G network coverage (as advised by BT), Smart Hub 2 router and Hybrid Connect device required. Average speed boost based on tests showing median uplift of 20mbps in download speeds (rounded to the nearest whole Mbps) over a 24 hour period. Uplift in speed is not guaranteed and any uplift will vary depending on your indoor EE 4G Network coverage, the time of day and the number of people using the network.
Complete Wi-Fi Money back guarantee
The Complete Wi-Fi Guarantee is valid for a period of 6 months from the Service Start Date. The Complete Wi-Fi Guarantee will cover the main building at your site, but will not cover any Broadband faults or any outbuildings or extra sites. If your Complete Wi-Fi fails to provide a strong signal, BT may send you up to five additional Wi-Fi Discs. If you have three or more Wi-Fi Discs, you can request for a BT engineer to visit your Site to maximise performance. If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months’ previous Charges for the Complete Wi-Fi add-on. If you cancel the Complete Wi-Fi add-on under the Complete Wi-Fi Guarantee, your BT Broadband plan will continue unaffected. You must return all Wi-Fi Discs to BT.
For full terms and conditions, please refer to the BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms.
Speed Promise
Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download speed you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. Please see minimum guaranteed download speed for more information.
Ultrafast
Several factors can affect your speed (such as distance to the street cabinet). To check the speed at your location visit: business.bt.com/products/broadband-and-internet/deals. Not all lines in Ultrafast enabled areas can support the Ultrafast service.
BT Sport
TV license and latest Android, Window or iOS operating system required. App is for your personal, non-commercial use in the UK.
UK’s largest Wi-Fi network
You can get onto our Wi-Fi as long as you're in one of our Wi-Fi hotspots and your device has wireless internet.
Speed Estimates
The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.
Keep the same number for life
Subject to having a Cloud Voice Express service with BT. BT has the right to cease your number in certain circumstances. See the Cloud Voice Express terms at https://business.bt.com/terms/ under the ‘IP Communications’ heading for details.
Unlimited calls on Cloud Voice Express
Calls to UK landlines and mobiles are free for up to an hour. If your call lasts longer than an hour, then you pay by the minute. Simply hang up the call and call back within each hour. You'll find the call rates to UK landlines, mobiles and international destinations in Section 56, Part 18, Subpart 12 of the BT Price List. See your terms and conditions for more information found at business.bt.com/terms under the ‘IP Communications’ heading.
Enhanced IT support
Enhanced IT support included with Enhanced broadband only.
Wi-Fi calling on mobile
Wi-Fi calling requires a compatible device and Wi-Fi connection. All calls or texts charged as per your BT Business Mobile plan. BT Wi-Fi on the London Underground, provided by Virgin Media.
4G calling on mobile
4G calling requires a compatible device and 4G connection.
5G
5G coverage, plan and compatible device needed. 5G on BT Mobile is available in 80 large towns and cities, including the busiest parts of Belfast, Birmingham, Cardiff, Coventry, Edinburgh, Leicester, London, Manchester.
Cloud Voice Express app
The Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection.
Next day mobile replacements
Next working day mobile phone replacements are for in-warranty faults only.
Expert Set Up
Free visit is for a 60 minute duration only. To receive a free 60 minute site visit with your Halo package, you must select it at point of sale. After this, it’s a standard £60 charge. We have up to 3 months from the time your order is placed to fulfil your expert set up order, and it is offered free at our discretion. We have the right to cancel this at any time. Engineer can refuse entrance onto site if they feel unsafe at any time.
Only available in mainland UK. Full engineer job list can be found here: BT Expert Setup. Subject to the BT Expert Set up T&Cs.