Check your current broadband performance
Start by understanding how your broadband is performing. Use our speed test to identify:
- Download speed: how fast you receive data.
- Upload speed: how fast you send data.
- Latency: delay in data transfer, crucial for real-time applications.
Run tests at different times of day to spot patterns, such as slow speeds during peak hours.
Identify and fix common issues
Even with a good broadband plan, performance can suffer due to internal factors. Here’s what to look out for:
- Outdated routers: Older routers may not support the latest speeds or security standards. Our Smart Hub 2 offers enhanced performance and is compatible with our Full Fibre services.
- Check your router model and consider upgrading if it’s more than three to five years old.
- Poor cabling: Old or damaged cables can bottleneck your connection. Use high-quality Ethernet cables for wired connections.
- Wi-Fi interference: walls, metal objects, and other electronics can interfere with Wi-Fi signals.
- Place your router centrally, away from obstructions. Our Complete Wi-Fi solution includes Wi-Fi Discs to extend coverage throughout your premises.
- Too many connected devices: multiple devices can overload your network, especially during busy periods.
- Disconnect unused devices and prioritise bandwidth for essential tools using your router’s Smart Hub settings.
Optimise your set-up
Here are some quick wins to boost performance:
- Firmware updates: Ensure your router’s firmware is up to date. Our routers often update automatically, but it’s worth checking.
- Use wired connections: For critical devices like desktops or VoIP phones, wired connections are faster and more stable.
- Bandwidth prioritisation: Use Quality of Service (QoS) settings to prioritise business-critical applications.
Know when to upgrade
If you’ve optimised your set-up and still face issues, it might be time to upgrade your broadband plan.
- Fibre Broadband: Our business broadband offers faster speeds than standard broadband and is ideal for small businesses with moderate usage.
- Full Fibre (FTTP): Our full fibre broadband delivers ultra-fast speeds and greater reliability, perfect for businesses using cloud services, video conferencing, or large file transfers.
- Leased lines: For guaranteed speeds and dedicated bandwidth, upgrade to BTnet. It’s ideal for larger businesses or those with mission-critical internet needs.
Optimising your business broadband doesn’t have to be complicated. By checking your current performance, addressing common issues, and knowing when to upgrade, you can ensure your business broadband is working as hard as you are.
Looking for clarity on some of the jargon mentioned in this article? Check out our glossary for business owners.
