Financial Resilience and Security: Insights for a Digital Future

In financial services, trust is everything. With increased expectations from customers in today’s ever evolving landscape, the industry needs to stay ahead of disruption and turn it into opportunity. Resilience and security are the pillars that enable growth, innovation, and confidence in a changing world.

In financial services, trust is everything. With increased expectations from customers in today’s ever evolving landscape, the industry needs to stay ahead of disruption and turn it into opportunity. Resilience and security are the pillars that enable growth, innovation, and confidence in a changing world.

Stronger foundations for lasting confidence

33 days of banking services were lost to downtime in the past two years. Legacy infrastructure, multi-cloud environments and rising regulatory pressure are stretching teams and exposing risk, just as customer expectations continue to climb. Resilience is about building the right foundations, modern, secure and adaptable, so you can keep moving forward and stay ready for whatever comes next.


Keeping pace with innovation

New services, AI capabilities and digital models are reshaping the way finance works – and keeping up has never mattered more.

Building resilience from within

Legacy systems, growing risks and stretched teams are making it harder to stay secure, compliant and in control.

Meeting rising expectations

Customers expect fast, seamless, secure experiences across every channel, every time.

Keeping pace with innovation

New services, AI capabilities and digital models are reshaping the way finance works – and keeping up has never mattered more.

Building resilience from within

Legacy systems, growing risks and stretched teams are making it harder to stay secure, compliant and in control.

Meeting rising expectations

Customers expect fast, seamless, secure experiences across every channel, every time.

What does better finance look like?

Legacy systems, tightening regulation and rising expectations are making it harder to modernise, stay protected and deliver the seamless experiences your customers now expect. Explore how your financial organisation can unlock their potential.

Our four key focus
areas in finance

We’ve developed an approach that’s built for the challenges and ambitions of financial services. Our model is built around four pillars:

Resilient finance

Modern, secure, and adaptable foundations help you stay ahead of complex threats, regulatory demands, and rising customer expectations.

Connected finance

Flexible, secure, and intuitive work unlocks productivity, engagement, and connection. No matter where your people are.

Personalised finance

Every customer interaction is an opportunity to build loyalty, earn trust and create value.

Efficient finance

BT’s Managed Service reduces overheads and complexity. Giving you the support, skills and tools to run IT efficiently across hybrid environments.

Why BT?

We’ve worked alongside the UK’s leading financial institutions for decades – supporting 9 of the top 10 UK banks, and many more around the world.

Network leadership

Secure, high-performance connectivity that keeps your business moving – from branch to cloud and everywhere in between.

Cyber security strength

A global team of 3,600+ experts and 24/7 protection, helping you stay safe, compliant and one step ahead of risk.

Collaboration expertise

30+ years helping teams connect, communicate and create better customer experiences together