Sally Fuller, BT Business Mobile Director, highlights the shift from basic mobile device usage to a fully integrated mobile first environment.

The conversation explores key trends like the increased use of 5G and on-device AI, alongside the importance of security and sustainability. Fuller emphasises the need for organisations to strategically plan their mobility approach, considering factors like device quality, network infrastructure and user empowerment.

She also touches on the idea of a ‘post-app era’, where AI assistants streamline tasks and enhance productivity by consolidating information from various apps.