My Account
woman in shop

Retail case studies

As customer expectations change, the tools needed to improve the retail experience for your shoppers also need to evolve. Discover how we’ve helped other retail businesses create great customer experiences and touchpoints to deliver best-in-class results.

As customer expectations change, the tools needed to improve the retail experience for your shoppers also need to evolve. Discover how we’ve helped other retail businesses create great customer experiences and touchpoints to deliver best-in-class results.

man wearing headset looking at screen

Transforming Screwfix’s customer service operations

Screwfix needed a flexible, future-proofed contact centre that would enable them to react quickly to customer issues. After helping them transform their operations they can now achieve in minutes what used to take days.

Screwfix case study
young woman portrait

Explore more insights

Stay on top of the latest technology trends, read in-depth industry whitepapers and find out more about how BT can support businesses like yours.

Discover insights

Explore more insights

Stay on top of the latest technology trends, read in-depth industry whitepapers and find out more about how BT can support businesses like yours.

Discover insights
young woman portrait

Explore more insights

Stay on top of the latest technology trends, read in-depth industry whitepapers and find out more about how BT can support businesses like yours.

Discover insights
young woman portrait

Explore more insights

Stay on top of the latest technology trends, read in-depth industry whitepapers and find out more about how BT can support businesses like yours.

Discover insights
young woman portrait

Discover our retail products

One Cloud Cisco
man using one cloud cisco on device

A cloud-based voice and collaboration platform, that keeps your people connected – and free – wherever they are.

Explore One Cloud Cisco
Genesys Cloud contact centre
woman standing in front of desk

Move your customer contact operations to the cloud and deliver a seamless, agile and feature-rich omnichannel customer experience.

Explore Genesys Cloud
Security consulting
city at night

Guard against evolving security threats with our security consulting services for financial institutions.

Explore security consulting services