Retail case studies
As customer expectations change, the tools needed to improve the retail experience for your shoppers also need to evolve. Discover how we’ve helped other retail businesses create great customer experiences and touchpoints to deliver best-in-class results.
As customer expectations change, the tools needed to improve the retail experience for your shoppers also need to evolve. Discover how we’ve helped other retail businesses create great customer experiences and touchpoints to deliver best-in-class results.
Transforming Screwfix’s customer service operations
Screwfix needed a flexible, future-proofed contact centre that would enable them to react quickly to customer issues. After helping them transform their operations they can now achieve in minutes what used to take days.