BT recognised in the Gartner® Voice of the Customer for Global WAN Services 2025
We have been recognised as aStrong Performer in the Gartner Peer Insights “Voice of the Customer” Global WAN Services Nov. 2025 report. In our opinion, this reflects real customer experience and feedback on our global networking capabilities.
Receiving the highest ‘Willingness to Recommend’ score of 97% amongst the included vendors in the report we believe, is a testament of customer advocacy and trust.
We have been recognised as aStrong Performer in the Gartner Peer Insights “Voice of the Customer” Global WAN Services Nov. 2025 report. In our opinion, this reflects real customer experience and feedback on our global networking capabilities.
Receiving the highest ‘Willingness to Recommend’ score of 97% amongst the included vendors in the report we believe, is a testament of customer advocacy and trust.
As organisations navigate hybrid work, cloud transformation and the need for agile, resilient networks, our Global WAN services help multinational customers connect and protect their operations across regions.
Our Global WAN offering combines our provider-owned core network, expansive international footprint and deep service expertise to deliver predictable performance, improved agility and consistent customer experience across markets.
Key metrics reflecting BT’s performance in the Nov. 2025 report:
We have received a 97% ‘Willingness to Recommend’ rating, which is the highest among all listed vendors.
For service capabilities, we have been rated 4.5/5 by our multinational customers.
Our reviewers provided ratings covering overall experience, capabilities, and support/delivery, as captured in the vendor summary section of the Voice of the customer (VoC) report. These contribute to our positioning within the VoC report.
Our global WAN services support multiregional enterprise networks that enable hybrid work, digital transformation, and cloud adoption, aligning directly with the challenges and needs highlighted in the report.
With service models spanning unmanaged, managed, co-managed and network-as-a-service, we offer organisations flexibility to evolve their WAN operations in line with their network maturity and resource model.
Customers benefit from web-based portals and programmable APIs, supporting visibility, automation, and integration with enterprise processes, a capability reflected as important across Gartner Voice of the Customer report.
Discover why we believe customers are willing to recommend BT and advocate for our global WAN services by downloading the complimentary Gartner “Voice of the Customer” Global WAN Services 2025 report.
Gartner, Voice of the Customer for Global WAN Services, 26 November 2025
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BT PLC - UK.
