How BT Cloud Voice can help with remote working
Use BT Cloud Voice to stay connected when you’re working away from the office. You can take your IP phone home, answer calls on another device, or forward calls to another number.
Use your IP phone at home
Plug your IP phone into the mains power and connect it to your broadband router using an Ethernet cable.
Things to be aware of:
- Yealink devices won’t work if Nest Smart Heating is active on your router
- You’ll need the correct power cable for your IP phone
- SIP ALG must be switched off on your router (older routers may not allow this) – how to switch off SIP ALG
Calling emergency services
If you need to call 999, we strongly recommend using your mobile or home phone. If you do use your IP phone, please tell the emergency operator your current location.
Answer calls on another device
Use Simultaneous Ring to answer calls on another device, such as your mobile or home phone. Multiple devices can ring at the same time.
You can set this up on:
- The BT Cloud Voice Business Portal under “Features”
- The BT Cloud Voice Communicator app
Watch our short video on setting up Simultaneous Ring.
Use Call forwarding
You can forward calls from your Cloud Voice number to another device.
You can set this up:
- On your IP phone
- Through the BT Cloud Voice Business Portal
Watch our short video on setting up call forwarding.