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Find answers to any problems with your BT Cloud Voice. IP phones, calls, Cloud Voice App, Music on Hold.

Common troubleshooting questions about BT Cloud Voice | BT Business

Learn how to set up your BT Cloud Voice, the Cloud Voice portal, and your phones from BT Business

Setting up BT Cloud Voice | BT Business

Setting up

Learn how to manage your BT Cloud Voice on the Cloud Voice portal.

Manage users on BT Cloud Voice | BT Business

Manage users

Manage sites on BT Cloud Voice | BT Business

Manage sites

Learn how to manage calls on your BT Cloud Voice.

Manage calls on BT Cloud Voice | BT Business

Manage calls

Learn how to use voicemail  on your BT Cloud Voice.

Use voicemail on BT Cloud Voice | BT Business

Use voicemail

Get help with Cloud Voice Advanced Call Features.

Advanced Call Features | BT Business

Advanced call features

Learn about conferencing on BT Cloud Voice.

Conferencing on BT Cloud Voice | BT Business

Conferencing

Get help with working remotely using Cloud Voice.

Work Remotely | BT Business

Work remotely

Get help fixing problems with Cloud Voice.

Fix Problems | BT Business

Fix problems

Get help with analysing call data for Cloud Voice.

Analyse Call Data | BT Business

Analyse call data

See how BT Cloud Voice works, and how it could benefit your business. Plus, view and download our handy Cloud Voice PDFs to support with your order and using your new service.

More about BT Cloud Voice | BT Business

More about BT Cloud Voice

Discover how you can contact the Cloud Voice support team, a dedicated UK-based service team with the sole purpose of supporting our IP Communication customers.

Contact the Cloud Voice support team

Learn about Cloud Voice, the Cloud Voice portal, and how to use the extensive features from BT Business

Guide to BT Cloud Voice | BT Business

Guide to BT Cloud Voice

How to reset passwords on the  BT Cloud Voice Business Portal

How to reset a BT Cloud Voice Business Portal password  | BT Business

How to reset a BT Cloud Voice Business Portal password

SIP (Session Initiation Protocol) ALG (Application Layer Gateway) is an application within many routers. Routers will often have SIP ALG activated by default. Find out how to switch off SIP ALG on Cloud Voice.

How to switch off SIP ALG on Cloud Voice | BT Business

How to switch off SIP ALG on Cloud Voice

Common troubleshooting questions about BT Cloud Voice

With User Intercept, you can take a BT Cloud Voice phone number out of service and give a message to anyone who calls it, or route the call to another number. Learn how to set it up.

Your guide to BT Cloud Voice

Get the best from BT Cloud Voice

What do you need help with?

Common troubleshooting questions about BT Cloud Voice

I can make outgoing calls but can't receive any incoming calls

My call quality is poor, or the calls are silent

Common error messages on your Cloud Voice handset

My BT Cloud Voice Business Portal wont load

My contacts are missing from Webex

I’m having problems with Webex loading

My call divert is not working

My out of hours is not working

My missed calls are not going to Voicemail

The wrong number is showing when I make outbound calls

Additional support

Your guide to BT Cloud Voice

Get the best from BT Cloud Voice

What do you need help with?

Common troubleshooting questions about BT Cloud Voice

I can make outgoing calls but can't receive any incoming calls

My call quality is poor, or the calls are silent

Common error messages on your Cloud Voice handset

My BT Cloud Voice Business Portal wont load

My contacts are missing from Webex

I’m having problems with Webex loading

My call divert is not working

My out of hours is not working

My missed calls are not going to Voicemail

The wrong number is showing when I make outbound calls

Related Articles

Set up Do Not Disturb or Selective Call Rejection/Acceptance on BT Cloud Voice

How to reset a BT Cloud Voice Business Portal password

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