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Set Do Not Disturb or Selective Call Rejection/Acceptance on Cloud Voice

You can use BT Cloud Voice 'Do Not Disturb' (DND) to send your calls to your voicemail without any of your devices ringing. If you want, you can set up your main device to ring briefly when the call is going directly to voicemail so that you know there will be a message waiting for you.

Alternatively you can use Selective Call Rejection or Selective Call Acceptance to restrict those who can call you.


How do I turn on Do Not Disturb?

Turn on using the Cloud Voice Business Portal

  1. Login to the BT Cloud Voice Business Portal
  2. Select the ' Employee' menu
  3. Select the person you do not want to be disturbed
  4. Go to 'Do Not Disturb' and select 'Configure'
  5. Check 'Turn on Do Not Disturb'
  6. If you want your phone to ring briefly when a call is received, you can check 'Play a Short Ring When A Call Is Blocked'
  7. Click 'Save'

Turn on using Feature Access Codes

  • Dial *78 from your device to turn on Do Not Disturb

How do I turn off Do Not Disturb?

Simply repeat the steps on the BT Cloud Voice Portal, but turn off Do Not Disturb when you get to step 5 - or dial *79 to turn off using Feature Access Codes.


What is Selective Call Rejection and how do I set it up?

Selective Call Rejection allows you to set up rules that automatically give callers a message saying you cannot be reached. You can reject calls from particular phone numbers, during certain times of day, and so on.

How to set up Selective Call Rejection (PDF, 315 KB)


What is Selective Call Acceptance and how do I set it up?

You can set your BT Cloud Voice service so that only your chosen callers can get through to you. Simply choose up to 12 numbers you wish to allow, and the times you want to take their calls.

How to set up Selective Call Acceptance (PDF, 314 KB)


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