Using voicemail on BT Cloud Voice
With BT Cloud Voice, it's easy for you to set up, change, and manage your voicemail, whether you’re an administrator or a user of the service.
To use voicemail on BT Cloud Voice, you’ll need one of either the Connect, or Collaborate, feature packages.
Setting up voicemail for users of BT Cloud Voice
As a BT Cloud Voice user, you can set up one of the following actions to occur when you’re not available to answer a call:
- Immediately divert any incoming calls to voicemail
- Divert incoming calls to voicemail when you’re on the phone
- Divert incoming calls to voicemail when you’re out, or don’t answer.
Callers will hear either a standard greeting message, or your own personally recorded greeting.
How to manage voicemail for Cloud Voice
Setting up voicemail using the BT Cloud Voice Business Portal
What else can I do with voicemail?
Storing messages
Retrieving messages
Email voicemails only
Setting up voicemail for administrators of BT Cloud Voice
To set up voicemail for Hunt Groups or Auto attendant, you’ll need to make sure that voicemail is set up for the user(s) as explained at the top of this page under Setting up voicemail for users of BT Cloud Voice.
How to set up BT Cloud Voice voicemail for Hunt Groups:
How to set up BT Cloud Voice voicemail for Auto attendant:
Full voicemail user guide for Cloud Voice
For more help with voicemail, download our user guide: