Time Schedules for Cloud Voice and how to use them

Time Schedules can help you manage working hours, lunch breaks and time off in BT Cloud Voice. Administrators can add Time Schedules at site level or for individual employees.

Site level Cloud Voice features that use Time Schedules are:

• Hunt Group Plus
• Call Centre Plus
• Auto Attendant

Setting a Time Schedule for features like Auto Attendant helps you easily choose when to accept Cloud Voice calls or when to divert them somewhere else.

There are currently two versions of the Cloud Voice Business Portal.

If you were set up on Cloud Voice before the 16 May 2022, you’ll be using the original version. If you were set up after this date, you’ll be using the newer version of Cloud Voice accessed via My Account.

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