BT Business Complete is a calling package that combines your business lines, calls, mobile and broadband for even bigger savings. The plan must include at least one landline and you can add BT Business Broadband or BT Business Total Broadband Fibre as well as compatible BT Business Mobile products. test
For more details take a look at our sales pages.
Intra-business calls
There are no call charges for the first 60 minutes of intra-business calls (calls that you make between your own fixed BT Mobile and VoIP lines). For calls that last longer than an hour, the extra minutes are charged at the pence-per-minute rate.
Only up to 75% of your total minutes can be intra-business under our Fair Use Policy. If you go over this, BT reserves the right to terminate your BT Complete contract.
BT Business Complete commitment period
BT Business Complete includes a 24-month Minimum Period; you'll receive the benefits of BT Business Complete during the Minimum Period. At the end of that time, the contract will continue and you'll continue to receive the other benefits of BT Business Complete, but no new Minimum Period will start. We’ll write and let you know what options might be available to you.
Cancelling your BT Business Complete contract
If you end your BT Business Complete contract before the end of the 24-month Minimum Period, you might not have reached your minimum committed spend. In that case, you’ll be liable to pay an Annual Charge.
BT Business Complete 'Annual Committed Spend'
The Annual Committed Spend is an agreement that you and BT agree at the start of your 24-month Business Complete contract. We agree the amount that you’ll spend annually on your rental charges for lines, broadband, and call packages.
To work out your Annual Committed Spend we simply add up the recurring rental charges for your lines, call packages, and BT Broadband. In return for making this annual commitment to us, you get discounts on your call rates and on the BT Broadband and BT Mobile rental that you have included in your plan. You also get inclusive intra-business calls.
If you fail to meet 80% of the Committed Spend, you'll be liable to pay an Annual Charge.
BT Business ‘Annual Charge’
At the end of each year of your 24-month contract, we'll measure what you've actually spent against what you originally committed to spend. If there's a shortfall (maybe, for example, you've cancelled some lines during the year so your rental charges are less than we both expected), and you've not reached 80% of your original commitment, then you’re liable to pay an Annual Charge.
This is 20% of the difference between what you've actually spent and 80% of your original commitment.
For the latest information about our charges, go to our Price List at bt.com/pricing.
BT Business Complete 'contributory spend'
The 'contributory spend' is any variable charge on top of the fixed ones we've included at the start of your plan. So any call charges on your fixed line, your BT Mobile or your VoIP line will also count towards your annual commitment, although they are not contracted within the plan.
Getting BT Business Complete
If you'd like to order BT Business Complete with a new broadband, phone line, or mobile package, you can do it online at the same time as you order your products.
If you already have everything you need from us and just want to order BT Business Complete please contact us.