Which calls qualify for no extra call charges?

With this plan, the following calls are free, where they're to numbers within your One Plan Plus Inclusive inventory:

Calls to 01 and 02 inland destinations
Calls to 05 numbers charged at G21 rates
Calls to 07 numbers charged at fm1 - fm12 rates
Calls from BT Mobiles, except if international roaming calls

Calls to numbers other than those shown in the inclusions list are not zero rated and are therefore chargeable, for example:

Calls to 03 number ranges
Calls to 05 numbers charged at G6 rates
Calls to 07 numbers charged at fw rates
Calls to or from BT Mobiles on service provider tariffs on the O2 network
Calls made using BT Wi-fi hotspots
3G data calls to mobile destinations

Roamed received charges are also not zero rated on calls to international roaming mobiles. You'll find more information on call rates here.

Are there limits on the intra-business calls?

Intra-business calls don't incur call charges for the first hour. If a call lasts more than an hour, then the extra time spent on that call is charged at the pence per minute (ppm) call rates. This applies to both fixed and mobile calls.

You can have an average of four hours calling per day, of zero rated intra-business calls, from any one line, to any one number, in your inventory throughout each calendar month. Usage above this level is charged at ppm prices. This applies to both fixed and mobile calls.

A fair use policy applies, see below.

What is the BT Business One Plan Plus Inclusive Fair Usage Policy?

Customers can benefit from our free intra-business calls. You'll get an average of four hours of free calls each day from any one line to any one number in your 'inventory' (those are the numbers that you've included in your 'calling circle').

You can use more than the daily average of intra-business calls; we'll charge the extra calls at our BT Business One Plan 'pence per minute' rates, which you can find in our Price List.

With the Call Package

Our Call Package also includes a monthly call allowance for each line (or channel, if you're an ISDN customer) of -

5000 free Inland and International Direct Dial minutes
500 free 'fixed to mobile' minutes

Without the Call Package

If you don't take our Call Package, you will still get an Inclusive Call Allowance that includes -

200 free Local/National/0845/0870 minutes

The Inclusive Call Allowance doesn't include calls to mobile numbers and you must make at least one chargeable call each calendar month.

You can use more minutes than are in your call allowance; we'll start charging you for calls from the next calendar day until the end of the calendar month. All the charges and details are in our Price List.

Frequently asked questions about BT Business One Plan call plans

BT Business One Plan

BT Business One Plan Inclusive

BT Business One Plan Plus

BT Business One Plan Plus Inclusive

BT Business One Plan Traditional

BT Business One Plan Traditional Inclusive

Related Articles

What is BT Business Complete?

What is BT Business Call Essentials and what are the benefits?

A guide to using call forwarding

Additional support