We’ve got different BT broadband speed tests for our different hubs. So first we need to know which hub you’ve got. Find out your hub.
Test speed for BT Business Smart Hubs
BT broadband speed test on app
You’ll need to download and register for the BT Business app.
- Open the app and log in.
- At the bottom of the home screen select More.
- Now select Broadband speed test.
- Follow the instructions to test your speed (this can take up to three minutes).
For the most accurate results, make sure your hub displays a blue light and avoid using other devices.
Not sure what the lights on your Smart Hub mean? What your hub lights mean.
BT broadband speed test in My Account
- Sign in to My Account.
- In Manage your services, select Hubs, Wi-Fi & 4G Assure.
- Select the broadband you want to test.
- In the Broadband status panel, select Test broadband speed.
- Follow the instructions to test your speed (this can take up to three minutes).
For the most accurate results, make sure your Hub displays a blue light and avoid using other devices.
Not sure what the lights on your Smart Hub mean? What your hub lights mean.
Test broadband speed for other hubs
BT broadband speed test using a different checker
Don’t have a Smart Hub? Test your broadband speed using this speed tester.
- Connect your device to your hub using an Ethernet cable.
- Make sure nobody else is using your network while the test is running.
- Close down all of your applications so you only have one browser window open.
- In the open window open the speed tester.
- The speed test should start automatically.
- Wait for the speed test to finish and it’ll give you the result.
- Because internet speed can vary, your result is a snapshot of the speed at the time you use the checker.
Alternatively, you can try any speed test available online. Try searching, “test my broadband speed” in any search engine to see which tools are available.
Support after your BT broadband speed test
Is your broadband speed slower than expected? Try moving your hub to get a faster connection. Find out how to fix slow broadband and Wi-Fi speeds.
If you’ve tried our speed tips and your broadband’s still slower than expected, report a fault online and we’ll put things right for you.
What can affect my broadband speed?
Your broadband speed can depend on many factors, including:
- Line quality.
- Distance between your broadband or fibre socket and the green street cabinet.
- Distance of the cabinet to your local telephone exchange.
- Your hub age and type.
- Correct installation of any broadband micro-filters.
- Time of day – especially peak times when there are many users on the network.
- Lots of people on the same website at the same time.
- Lots of people using Wi-Fi at the same time.
- Ping latency and packet loss.
How can I upgrade my broadband speed?
Perhaps your contracted broadband speeds don’t meet the demands of your business. For example, if you regularly have more than 5 devices using your Wi-Fi at once we’d recommend a download speed of at least 500Mbps. If your broadband plan doesn’t have the speed you need, you might want to consider upgrading.
- Check what broadband plans and speeds we can offer at your premises by vising BT Business broadband deals.