Smiling lady checking a network for faults and repairs

Faults & repairs

BT internet down? BT phone line problems? Report a fault and we’ll get your BT Business service working again. Fast. Plus track faults, check your service, and more.

BT internet down? BT phone line problems? Report a fault and we’ll get your BT Business service working again. Fast. Plus track faults, check your service, and more.

A man working on his laptop. He could report a fault online if there's a problem with a BT Business service.
Report a fault to fix a problem

It’s quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. There’s no need to call. You’ll run the same tests our experts use. And we can often fix faults while you report them online.

Fix a fault