BT One Phone: landline power, mobile freedom
Get the reliability of a desktop phone with the flexibility of a mobile. With BT One Phone’s cloud-based system, seamlessly connect your team to your customers.
Get the reliability of a desktop phone with the flexibility of a mobile. With BT One Phone’s cloud-based system, seamlessly connect your team to your customers.
Real-time response
With BT One Phone’s easy-to-use desktop portal and mobile app, you’ll get real-time control over your calls, wherever your team are. Change your call routing on the spot, set up and remove users, cancel and block SIMs, and much more.
With BT One Phone’s easy-to-use desktop portal and mobile app, you’ll get real-time control over your calls, wherever your team are. Change your call routing on the spot, set up and remove users, cancel and block SIMs, and much more.
With BT One Phone’s easy-to-use desktop portal and mobile app, you’ll get real-time control over your calls, wherever your team are. Change your call routing on the spot, set up and remove users, cancel and block SIMs, and much more.
With BT One Phone’s easy-to-use desktop portal and mobile app, you’ll get real-time control over your calls, wherever your team are. Change your call routing on the spot, set up and remove users, cancel and block SIMs, and much more.
Best of both worlds
Turn your business landline into a mobile with VoIP cloud calling technology. Give your teams freedom and flexibility with all of the security and reliability you’d expect from a traditional BT phone system – take calls on the go with VoIP for mobile phones.
Turn your business landline into a mobile with VoIP cloud calling technology. Give your teams freedom and flexibility with all of the security and reliability you’d expect from a traditional BT phone system – take calls on the go with VoIP for mobile phones.
Turn your business landline into a mobile with VoIP cloud calling technology. Give your teams freedom and flexibility with all of the security and reliability you’d expect from a traditional BT phone system – take calls on the go with VoIP for mobile phones.
Turn your business landline into a mobile with VoIP cloud calling technology. Give your teams freedom and flexibility with all of the security and reliability you’d expect from a traditional BT phone system – take calls on the go with VoIP for mobile phones.
One number
Keep a consistent brand identity, no matter what device you call your customers on. Link all your devices to one single customer-facing number which will show when you dial out – and your customers will always be put through to when they call you back.
Keep a consistent brand identity, no matter what device you call your customers on. Link all your devices to one single customer-facing number which will show when you dial out – and your customers will always be put through to when they call you back.
Keep a consistent brand identity, no matter what device you call your customers on. Link all your devices to one single customer-facing number which will show when you dial out – and your customers will always be put through to when they call you back.
Keep a consistent brand identity, no matter what device you call your customers on. Link all your devices to one single customer-facing number which will show when you dial out – and your customers will always be put through to when they call you back.
Roam without worry
Catch up with clients and colleagues around the world without worrying about the cost. Minutes, texts and data can be used in the EU as they would in the UK at no extra cost. For travel outside the EU, we charge a small daily fee. No surprises – just easy, predictable monthly costs.
Catch up with clients and colleagues around the world without worrying about the cost. Minutes, texts and data can be used in the EU as they would in the UK at no extra cost. For travel outside the EU, we charge a small daily fee. No surprises – just easy, predictable monthly costs.
Catch up with clients and colleagues around the world without worrying about the cost. Minutes, texts and data can be used in the EU as they would in the UK at no extra cost. For travel outside the EU, we charge a small daily fee. No surprises – just easy, predictable monthly costs.
Catch up with clients and colleagues around the world without worrying about the cost. Minutes, texts and data can be used in the EU as they would in the UK at no extra cost. For travel outside the EU, we charge a small daily fee. No surprises – just easy, predictable monthly costs.
The installation itself was seamless and we didn’t miss any calls. All of our engineers’ SIM cards were transferred without any problems. I couldn’t have asked for more.
Powering Plumbcare’s emergency call outs
Discover how a BT-hosted phone system helped Plumbcare simplify multiple phone systems, spiralling costs, and helped co-ordinate staff in the field effectively.
Discover how a BT-hosted phone system helped Plumbcare simplify multiple phone systems, spiralling costs, and helped co-ordinate staff in the field effectively.
Why choose BT for your inbound voice solutions
We prioritise people. Our solutions are designed for a more enjoyable digital, physical, and secure experience.
Leading provider
We’re recognised by Gartner as the leading network service provider in the UK and certified by the UK Government.
Security
Our team of 3,000 security specialists safeguard governments, critical national infrastructure, and global businesses from over 6,500 daily cyber attacks.
Innovation
We’ve invested more than £2.5 billion in research and development over the last five years. We’re continuously exploring new possibilities.
FAQs
What’s included as standard?
Landline calls via mobile
Give yourself and your team freedom, flexibility and control over business calls by routing numbers, including those from landlines and other mobiles, to BT One Phones.
Wi-Fi Calling
When there’s no mobile signal, call and text using wi-fi instead – currently a limited service, but we're working to support more phones with Wi-Fi Calling in the future.
Online portal and mobile app
Manage everything about your business mobiles and calls online. Set up and remove users, cancel and block SIMs, change your call routing on the spot – and so much more.
Office-friendly features
You don’t have to be remote to enjoy the benefits of BT One Phone. Office-based workers can be connected to the same system and use all the features in the same way. This means everyone is set up and ready when flexibility is necessary.
Unlimited UK calls and texts
You’ll only have one predictable monthly bill with unlimited calls, texts and data bundles – an average of £35 per user per month ex VAT. You can also keep on top of who’s using what, with real-time reporting, data alerts and caps.
Roaming near and far
Minutes, texts and data can be used in the EU, in the same way they would be in the UK at no extra cost. For travel outside the EU, we charge a small daily fee, which varies according to whether you’re in one of the 14 Business Zones, or 53 World Zones.
Office-quality UK connectivity
With 4G and access to over five million free BT Wi-Fi hotspots across the UK, you can experience office-quality connectivity, no matter where you work.
Free calls to colleagues
All calls made to other BT One Phone users in your company are free, no matter where in the world you – or they – are.
A single point of contact
From day one, you’ll have a dedicated implementation manager who’ll take care of everything before, during, and after installation. You’ll also have 24/7 access to the BT One Phone helpdesk to report lost or stolen SIMs.
What are the optional extras?
Call recording
With this easy to set up and use monthly subscription feature, you can:
- Record all mobile calls
- Record all desk-based phone calls
- Record all UK calls made to or from your landline, mobile, or extension number
- Store all recordings in safe UK data centres for up to seven years.
MobileIron Cloud – security services
Never worry about the security of customers and business again, by securing and managing all mobiles, and their data. It features:
- One simple online portal for full control of all mobile devices
- Remotely set passwords, switch off functions and manage configurations and restrictions
- Create an app catalogue to recommend and restrict what each user can choose
- If a device is ever lost or stolen, you can remotely lock it, trace it or wipe it, making sure no sensitive information is seen or lost.
Jamf – Apple device management
Manage your devices remotely, connect securely and protect against growing threats.
- Great insight: into your data usage across the organisation
- Control: set rules around access to services and apps, as well as monitoring data usage
- Safe: blocks harmful and inappropriate sites such as gambling or social media
- Protection: detects and defends against mobile threats to devices, such as malware, phishing, crypto jacking, data exfiltration and network attacks
- Management: through a single portal, which gives you the control and flexibility you need to succeed.
How do I use BT One Phone abroad?
Travelling in the EU
There are no extra charges when you use your UK allowances in the EU, which means you can use your BT One Phone just as you would back home. You won't be charged for getting calls or a text either.
Travelling outside the EU
BT One Phone has two roaming options that let you use your UK allowances for voice, text and data abroad. You can add yours using the BT One Phone portal. They apply a small charge.
Option one: Business Zone – chosen from the nine most popular business destinations: Australia, Canada, China, India, Israel, New Zealand, Turkey, USA and US Virgin Islands.
Option two: World Zone – expands to 44 countries outside the EU: Australia, Canada, China, India, Israel, New Zealand, Turkey, USA, US Virgin Islands, Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Brazil, British Virgin Islands, Turks & Caicos Islands, Cayman Islands, Dominica, Kenya, Grenada, Haiti, Hong Kong, Indonesia, Jamaica, Japan, Kuwait, Malaysia, Mexico, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, St Kitts & Nevis, St Lucia, St Vincent & the Grenadines, Thailand, Trinidad & Tobago, United Arab Emirates.
What are the legal terms of BT One Phone?
BT One Phone is subject to credit check, business registration and a minimum term. Minimum period of service and Minimum Revenue Commitment applies. All onsite installations are subject to survey. Charges may go up during your plan. Terms and conditions apply. Full terms and conditions and Service Level Agreements (SLAs) can be found under the BT One Phone heading at business.bt.com/terms-and-conditions.