What is Inbound Contact Global?

Inbound Contact Global enables organisations to handle their incoming phone calls. An end-to-end managed voice solution enables global, as well as national, contact centres and companies to operate more efficiently and serve their customers better than ever before.

What are the benefits of Inbound Contact Global?

Inbound Contact Global ensures customers are always connected to the most qualified available agent, so you can provide an outstanding service to your customers. This quality service is received by all customers, no matter where they are located. Inbound Contact Global also allows you to adopt a unified contact centre strategy across multiple sites. These sites can all be managed from a single entity, with a variety of reporting and routing management tools to help you get the most out of your contact centre.

What factors do I need to consider with Inbound Contact Global?

We offer a variety of options to help make our Inbound Contact Global work for you. While giving you the freedom to determine how much your customers pay to connect to the contact centre. Depending on your geographical location and the type of features you want to make available to both your customers and call centre teams, our specialists will be able to help you build a solution that’s optimised for you.

Inbound voice & SIP

Discover our range of voice solutions with the power to transform communications for businesses of all sizes.

Global SIP

Discover how Global Session Initiation Protocol (SIP) brings your infrastructure together to use your data network to make calls – accelerating digital transformation.

Global inbound voice network

Benefit from a cloud contact solution that makes sure all your customer calls are answered, no matter where they are.

BT One Phone

Enjoy the reliability of a desktop phone and flexibility of a mobile with this cloud-based system that seamlessly connects your team to your customers.

Cloud collaboration

We have a range of cloud-based voice and collaboration tools that will transform the way you work.

Global Voice for CPaaS

Global voice for CPaaS is our offering to partners who want to resell BT voice services (outbound and inbound) worldwide using API/Portal for ordering.

Why choose BT for voice networks

Reduce costs, improve business agility, and benefit from user adoption support when you partner with us on your digital transformation journey.

Global voice network

We support customers in over 180 countries, hosting over five million users and carrying ten billion minutes annually.

Reliable service

We monitor voice quality and reliability – our tools let you track your SIP usage and service behaviour to detect any anomalies.

Innovation and experience

We’re a leader in voice technology in the UK and globally. We work with companies big and small to cater for any complex voice calling needs.

We do more for your business

Sustainability

Accelerate your journey towards net zero with digital sustainability solutions to help you track, measure and reduce carbon emissions.

Explore sustainability

Accelerate your journey towards net zero with digital sustainability solutions to help you track, measure and reduce carbon emissions.

Explore sustainability

Accelerate your journey towards net zero with digital sustainability solutions to help you track, measure and reduce carbon emissions.

Explore sustainability

Accelerate your journey towards net zero with digital sustainability solutions to help you track, measure and reduce carbon emissions.

Explore sustainability

Professional Services

From strategic advice to deployment, we offer expert knowledge, advice and skills to drive your digital transformation.

Explore Professional Services

From strategic advice to deployment, we offer expert knowledge, advice and skills to drive your digital transformation.

Explore Professional Services

From strategic advice to deployment, we offer expert knowledge, advice and skills to drive your digital transformation.

Explore Professional Services

From strategic advice to deployment, we offer expert knowledge, advice and skills to drive your digital transformation.

Explore Professional Services

Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric

Global Fabric simplifies cloud connectivity, security, and infrastructure for organisations, enabling you to build a programmable cloud-centric network.

Explore Global Fabric