Digital Voice for Business is a brand new service, completely separate from Cloud Voice and Cloud Voice Express.
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Digital Voice for Business
A tailored, scalable and flexible set of business tools for modern collaboration, including voice calls, video conferencing and desktop sharing for effective communication with internal and external colleagues.
A tailored, scalable and flexible set of business tools for modern collaboration, including voice calls, video conferencing and desktop sharing for effective communication with internal and external colleagues.
Welcome to cloud calling as it should be
Digital Voice for Business is our cloud-based calling solution, designed to help your business move to voice over IP simply and securely.
It gives you a modern way to make and receive calls, with the reliability, value and support you’d expect from BT. Whether you’re moving from traditional phone lines or already using cloud calling, getting started is straightforward.
With a faster setup and fewer steps, many businesses can be up and running quickly, without complexity.
- Customers can begin to use the service within minutes of ordering it (subject to credit check) without an engineer visit. You’ll receive an email with step-by-step instructions for set-up after ordering. You can also choose the date that best works for you.
Instant provision with no delays
- New staff joining, add more licences. Need additional features, upgrade your licences. All changes can be made instantly as and when you need them via My Account.
Flexibility to grow with your business
- With our cloud-based platform backed up in geographically diverse locations customers can rest easy knowing they will always be able to use our service .
Reliability with 99.999% uptime
Digital Voice for Business solutions
Our pre-bundled packages are tailored to your business needs - consider what features you require and how you want to set up your service, then select how many employees your business has to see pricing and options.
Choose the set-up that works for you
Easy self serve set-up
As soon as your order is confirmed, you'll have access to our Business Portal where you can create users, set up call flows, and apply time schedules - making sure every call reaches the right person.
If you have less than 8 connections, you should be able to get set up within 30 minutes, without extensive technical support.
For a short time, Remote Expert Set-up is included at no extra cost. You'll get guided support to set up your service quickly and confidently, and it'll be added to your basket automatically at checkout.
Which package is right for you?
Compare packages
Package features |
Enhanced | Extra |
|---|---|---|
Unlimited Calls Unlimited for UK landlines and mobiles. |
✓ | ✓ |
| UK phone number | ✓ | ✓ |
| Voicemail and call forwarding | ✓ | ✓ |
| Self-service portal | ✓ | ✓ |
| 24/7 incident report | ✓ | ✓ |
| Optional desk phones and headsets | ✓ | ✓ |
Webex softphone Make and receive phone calls on your mobile or laptop. |
✓ | ✓ |
Hunt group organisation Direct incoming calls to colleagues in specific groups. |
✓ | ✓ |
Busy lamp field See if a colleague is busy before directing calls. |
✓ | ✓ |
Auto attendant Calls are answered automatically with a menu to direct callers. |
✓ | ✓ |
Shared call appearance Use multiple devices to access the same phone number. |
✓ | ✓ |
Simultaneous ringing Set up multiple numbers to ring simultaneously for calls. |
✓ | ✓ |
Webex Basic included Meetings for up to 100 people (40 mins max) with instant messaging, screen sharing and interactive whiteboards. |
- | ✓ |
Alternate numbers (distinctive ring) Up to 10 additional numbers* with distinct ring patterns to improve flexibility. *Charges apply for additional numbers. |
- | ✓ |
Automatic callback Request a callback when a busy line becomes free. |
- | ✓ |
Hot desking Allows a user to temporarily log into another IP phone and access their own calls and features. |
- | ✓ |
Selective calls Accept/reject calls that meet specific criteria, such as caller ID, number ranges, time of day, or weekday. |
- | ✓ |
See Digital Voice for Business in action
Things to know before you buy
Number porting
Whether you’re switching from another provider or moving a number within BT, we’ll help you through the process. Learn the difference between Port-In and Number Transfer, what you’ll need to get started, and how to make the move as smooth as possible.
Whether you’re switching from another provider or moving a number within BT, we’ll help you through the process. Learn the difference between Port-In and Number Transfer, what you’ll need to get started, and how to make the move as smooth as possible.
Whether you’re switching from another provider or moving a number within BT, we’ll help you through the process. Learn the difference between Port-In and Number Transfer, what you’ll need to get started, and how to make the move as smooth as possible.
Whether you’re switching from another provider or moving a number within BT, we’ll help you through the process. Learn the difference between Port-In and Number Transfer, what you’ll need to get started, and how to make the move as smooth as possible.
Connectivity checker
Digital Voice for Business works over the top of your broadband or internet products without the need for a separate phone line, so it's vital that your access product is suitable and set up ready for your voice service to work seamlessly.
Our connectivity checker lets you quickly and easily ensure you’re ready for Digital Voice for Business. Just make sure you’re on the broadband service you plan to use for Digital Voice for Business, and launch our tool to gain the confidence to purchase in just five minutes.
Digital Voice for Business works over the top of your broadband or internet products without the need for a separate phone line, so it's vital that your access product is suitable and set up ready for your voice service to work seamlessly.
Our connectivity checker lets you quickly and easily ensure you’re ready for Digital Voice for Business. Just make sure you’re on the broadband service you plan to use for Digital Voice for Business, and launch our tool to gain the confidence to purchase in just five minutes.
Digital Voice for Business works over the top of your broadband or internet products without the need for a separate phone line, so it's vital that your access product is suitable and set up ready for your voice service to work seamlessly.
Our connectivity checker lets you quickly and easily ensure you’re ready for Digital Voice for Business. Just make sure you’re on the broadband service you plan to use for Digital Voice for Business, and launch our tool to gain the confidence to purchase in just five minutes.
Digital Voice for Business works over the top of your broadband or internet products without the need for a separate phone line, so it's vital that your access product is suitable and set up ready for your voice service to work seamlessly.
Our connectivity checker lets you quickly and easily ensure you’re ready for Digital Voice for Business. Just make sure you’re on the broadband service you plan to use for Digital Voice for Business, and launch our tool to gain the confidence to purchase in just five minutes.
Firewall and LAN
If you have a BT access product, such as BT broadband or BTnet, as your firewall, then you’re all set to use Digital Voice for Business.
If you’re using a third party supplier for your firewall, some configuration might be necessary. All the information you need is on the link below.
If you have a BT access product, such as BT broadband or BTnet, as your firewall, then you’re all set to use Digital Voice for Business.
If you’re using a third party supplier for your firewall, some configuration might be necessary. All the information you need is on the link below.
If you have a BT access product, such as BT broadband or BTnet, as your firewall, then you’re all set to use Digital Voice for Business.
If you’re using a third party supplier for your firewall, some configuration might be necessary. All the information you need is on the link below.
If you have a BT access product, such as BT broadband or BTnet, as your firewall, then you’re all set to use Digital Voice for Business.
If you’re using a third party supplier for your firewall, some configuration might be necessary. All the information you need is on the link below.
999 address
It’s vital that we have the correct location information for each user on Digital Voice for Business. Please ensure you provide the right information on set up, and encourage your users to check and update their information. We also advise always using a mobile phone to call 999 in an emergency.
You are always in control of your 999 location information, which can easily be changed on your Business Portal, accessed through My Account. And don’t worry - if a user ever needs to call 999, they will be asked to confirm the address first.
It’s vital that we have the correct location information for each user on Digital Voice for Business. Please ensure you provide the right information on set up, and encourage your users to check and update their information. We also advise always using a mobile phone to call 999 in an emergency.
You are always in control of your 999 location information, which can easily be changed on your Business Portal, accessed through My Account. And don’t worry - if a user ever needs to call 999, they will be asked to confirm the address first.
It’s vital that we have the correct location information for each user on Digital Voice for Business. Please ensure you provide the right information on set up, and encourage your users to check and update their information. We also advise always using a mobile phone to call 999 in an emergency.
You are always in control of your 999 location information, which can easily be changed on your Business Portal, accessed through My Account. And don’t worry - if a user ever needs to call 999, they will be asked to confirm the address first.
It’s vital that we have the correct location information for each user on Digital Voice for Business. Please ensure you provide the right information on set up, and encourage your users to check and update their information. We also advise always using a mobile phone to call 999 in an emergency.
You are always in control of your 999 location information, which can easily be changed on your Business Portal, accessed through My Account. And don’t worry - if a user ever needs to call 999, they will be asked to confirm the address first.
Connecting your phones
As Digital Voice runs over IP, all devices must be connected to the internet. You can connect phones directly via an Ethernet port, or connect to Wi-Fi if your signal is strong enough.
You can plug phones into your router or hub, a Local Area Network (LAN) switch, or any active cabling that is connected to your broadband or access product. For devices that connect to
Wi-Fi, we recommend checking the signal strength using your mobile phone to make sure full strength is available.
Have a think about which option you have and what to use for your business, so you can select the right devices for you. Any internal cabling would need to exist or being provided separately as it is not provided as part of Digital Voice for Business service.
As Digital Voice runs over IP, all devices must be connected to the internet. You can connect phones directly via an Ethernet port, or connect to Wi-Fi if your signal is strong enough.
You can plug phones into your router or hub, a Local Area Network (LAN) switch, or any active cabling that is connected to your broadband or access product. For devices that connect to
Wi-Fi, we recommend checking the signal strength using your mobile phone to make sure full strength is available.
Have a think about which option you have and what to use for your business, so you can select the right devices for you. Any internal cabling would need to exist or being provided separately as it is not provided as part of Digital Voice for Business service.
As Digital Voice runs over IP, all devices must be connected to the internet. You can connect phones directly via an Ethernet port, or connect to Wi-Fi if your signal is strong enough.
You can plug phones into your router or hub, a Local Area Network (LAN) switch, or any active cabling that is connected to your broadband or access product. For devices that connect to
Wi-Fi, we recommend checking the signal strength using your mobile phone to make sure full strength is available.
Have a think about which option you have and what to use for your business, so you can select the right devices for you. Any internal cabling would need to exist or being provided separately as it is not provided as part of Digital Voice for Business service.
As Digital Voice runs over IP, all devices must be connected to the internet. You can connect phones directly via an Ethernet port, or connect to Wi-Fi if your signal is strong enough.
You can plug phones into your router or hub, a Local Area Network (LAN) switch, or any active cabling that is connected to your broadband or access product. For devices that connect to
Wi-Fi, we recommend checking the signal strength using your mobile phone to make sure full strength is available.
Have a think about which option you have and what to use for your business, so you can select the right devices for you. Any internal cabling would need to exist or being provided separately as it is not provided as part of Digital Voice for Business service.
Webex and Digital Voice for Business
Digital Voice for Business is run on the Webex platform, and all packages come with Webex voice and collaboration applications included as standard. This is an an ideal solution for small to medium businesses with built-in security and the opportunity for growth.
Both Enhanced and Extra packages include the Webex Softphone app, which allows you to make and receive calls on your business number from any device - perfect for hybrid working.
Extra packages also include Webex Basic with additional collaboration capabilities, including the ability to use Chat and Meetings for internal or external collaboration with voice and video calling.
Why choose Digital Voice for Business?
Digital Voice for Business addresses key concerns for businesses and their users, enabling more effective collaboration.
Frequently asked questions
What is Digital Voice for Business?
Digital Voice for Business is a virtual phone system that’s hosted in the cloud. That means you get all the functionality of a traditional telephony system, but with the flexibility to do more.
How does calling work?
Calls are placed over the internet rather than using a traditional phone line. That means you don’t need to worry about the set-up and maintenance of a phone system, and your team can make and receive calls no matter where they are.
How to use Digital Voice for Business?
Make Digital Voice work for you by choosing the right package for each of your users based on their needs. Then decide how you want them to take their calls, do they need a handset on a desk or a cordless phone or would they prefer a softphone to use on their laptop/PC/Smartphone if so you should consider a headset. You don’t need to worry about call charges as all our packages include free calls to UK landline and mobiles. Getting set up is as easy as logging into the portal and downloading your softphone or plugging in your handsets.
Do I need a fibre connection?
Not necessarily. A standard broadband connection may be enough. The speed you need depends on how many people will be using the system.
What’s the ideal connection for BT Digital Voice?
BT Digital Voice can be supported on any internet connection with sufficient bandwidth. We would always recommend BTnet or BT Business fibre broadband. Here’s why:
- When your access and Digital Voice for Business service is both provided by BT we have optimised both our products to work better together from the start. And you’ll only have one supplier to work with.
- We’ll make sure your calls get top priority over your internet traffic on our connections, so you’ll always get great quality calls.
- Our internet connections come with built-in security and 24/7 monitoring to make sure you stay safe – and connected – at all times.
- Our network has ultra-low latency which is vital for making the most of voice applications like BT Digital Voice. Better still, it’s guaranteed by our service level agreement.
Do I need BT Business Broadband to use Digital Voice for Business?
No. As long as you have enough bandwidth, you can use Digital Voice for Business on your existing connection.
If you’re considering a new broadband service, we can help you choose the right package from our range of fibre broadband and BTnet leased lines.
Am I going to compromise on quality?
No — quite the opposite. Digital Voice for Business gives you HD-quality calls for a clear, reliable connection.
What is number porting?
Number porting means moving an existing phone number to a new service. There are two types:
Port-In: You’re moving your number from another provider to BT.
Number Transfer: You’re already with BT and want to move your number from one BT service to another, like from copper phone line to Digital Voice. Learn more about number porting here.
Things you need to know
Terms, conditions and legal stuff
For full general Terms and Conditions please visit Business Terms of Service.
Looking for help? Chat with our experts
If you have any questions, simply click the ‘Get in touch’ button to the right to discuss moving forward with Digital Voice.