Digital Voice for Business is a brand new service, completely separate from Cloud Voice and Cloud Voice Express.
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Get 20% off on Digital Voice for Business
A tailored, scalable and flexible set of business tools for modern collaboration, including voice calls, video conferencing and desktop sharing for effective communication with internal and external colleagues.
A tailored, scalable and flexible set of business tools for modern collaboration, including voice calls, video conferencing and desktop sharing for effective communication with internal and external colleagues.
Digital Voice for Business solutions
Our pre-bundled packages are tailored to your business needs - consider what features you require and how you want to set up your service, then select how many employees your business has to see pricing and options.
Choose the set-up that works for you
Easy self serve set-up
As soon as your order is confirmed, you'll have access to our Business Portal where you can create users, set up call flows, and apply time schedules - making sure every call reaches the right person.
If you have less than 8 connections, you should be able to get set up within 30 minutes, without extensive technical support.
For a short time, Remote Expert Set-up is included at no extra cost. You'll get guided support to set up your service quickly and confidently, and it'll be added to your basket automatically at checkout.
Which package is right for you?
Compare packages
Package features |
Enhanced | Extra |
|---|---|---|
Unlimited Calls Unlimited for UK landlines and mobiles |
✓ | ✓ |
| UK phone number | ✓ | ✓ |
| Voicemail and call forwarding | ✓ | ✓ |
| Self-service portal | ✓ | ✓ |
| 24/7 incident report | ✓ | ✓ |
| Optional desk phones and headsets | ✓ | ✓ |
Webex softphone Make and receive phone calls on your mobile or laptop |
✓ | ✓ |
Hunt group organisation Direct incoming calls to colleagues in specific groups |
- | ✓ |
Busy lamp field See if a colleague is busy before directing calls |
- | ✓ |
Auto attendant Calls are answered automatically with a menu to direct callers |
- | ✓ |
Shared call appearance Use multiple devices to access the same phone number |
- | ✓ |
Simultaneous ringing Set up multiple numbers to ring simultaneously for calls |
- | ✓ |
Webex Basic included Collaboration tool for up to 100 people |
- | ✓ |
Things to know before you buy
Number porting
Whether you’re switching from another provider or moving a number within BT, we’ll help you through the process. Learn the difference between Port-In and Number Transfer, what you’ll need to get started, and how to make the move as smooth as possible.
Whether you’re switching from another provider or moving a number within BT, we’ll help you through the process. Learn the difference between Port-In and Number Transfer, what you’ll need to get started, and how to make the move as smooth as possible.
Whether you’re switching from another provider or moving a number within BT, we’ll help you through the process. Learn the difference between Port-In and Number Transfer, what you’ll need to get started, and how to make the move as smooth as possible.
Whether you’re switching from another provider or moving a number within BT, we’ll help you through the process. Learn the difference between Port-In and Number Transfer, what you’ll need to get started, and how to make the move as smooth as possible.
Connectivity checker
Digital Voice for Business works over the top of your broadband or internet products without the need for a separate phone line, so it's vital that your access product is suitable and set up ready for your voice service to work seamlessly.
Our connectivity checker lets you quickly and easily ensure you’re ready for Digital Voice for Business. Just make sure you’re on the broadband service you plan to use for Digital Voice for Business, and launch our tool to gain the confidence to purchase in just five minutes.
Digital Voice for Business works over the top of your broadband or internet products without the need for a separate phone line, so it's vital that your access product is suitable and set up ready for your voice service to work seamlessly.
Our connectivity checker lets you quickly and easily ensure you’re ready for Digital Voice for Business. Just make sure you’re on the broadband service you plan to use for Digital Voice for Business, and launch our tool to gain the confidence to purchase in just five minutes.
Digital Voice for Business works over the top of your broadband or internet products without the need for a separate phone line, so it's vital that your access product is suitable and set up ready for your voice service to work seamlessly.
Our connectivity checker lets you quickly and easily ensure you’re ready for Digital Voice for Business. Just make sure you’re on the broadband service you plan to use for Digital Voice for Business, and launch our tool to gain the confidence to purchase in just five minutes.
Digital Voice for Business works over the top of your broadband or internet products without the need for a separate phone line, so it's vital that your access product is suitable and set up ready for your voice service to work seamlessly.
Our connectivity checker lets you quickly and easily ensure you’re ready for Digital Voice for Business. Just make sure you’re on the broadband service you plan to use for Digital Voice for Business, and launch our tool to gain the confidence to purchase in just five minutes.
Firewall and LAN
If you have a BT access product, such as BT broadband or BTnet, as your firewall, then you’re all set to use Digital Voice for Business.
If you’re using a third party supplier for your firewall, some configuration might be necessary. All the information you need is on the link below.
If you have a BT access product, such as BT broadband or BTnet, as your firewall, then you’re all set to use Digital Voice for Business.
If you’re using a third party supplier for your firewall, some configuration might be necessary. All the information you need is on the link below.
If you have a BT access product, such as BT broadband or BTnet, as your firewall, then you’re all set to use Digital Voice for Business.
If you’re using a third party supplier for your firewall, some configuration might be necessary. All the information you need is on the link below.
If you have a BT access product, such as BT broadband or BTnet, as your firewall, then you’re all set to use Digital Voice for Business.
If you’re using a third party supplier for your firewall, some configuration might be necessary. All the information you need is on the link below.
999 address
It’s vital that we have the correct location information for each user on Digital Voice for Business. Please ensure you provide the right information on set up, and encourage your users to check and update their information. We also advise always using a mobile phone to call 999 in an emergency.
You are always in control of your 999 location information, which can easily be changed on your Business Portal, accessed through My Account. And don’t worry - if a user ever needs to call 999, they will be asked to confirm the address first.
It’s vital that we have the correct location information for each user on Digital Voice for Business. Please ensure you provide the right information on set up, and encourage your users to check and update their information. We also advise always using a mobile phone to call 999 in an emergency.
You are always in control of your 999 location information, which can easily be changed on your Business Portal, accessed through My Account. And don’t worry - if a user ever needs to call 999, they will be asked to confirm the address first.
It’s vital that we have the correct location information for each user on Digital Voice for Business. Please ensure you provide the right information on set up, and encourage your users to check and update their information. We also advise always using a mobile phone to call 999 in an emergency.
You are always in control of your 999 location information, which can easily be changed on your Business Portal, accessed through My Account. And don’t worry - if a user ever needs to call 999, they will be asked to confirm the address first.
It’s vital that we have the correct location information for each user on Digital Voice for Business. Please ensure you provide the right information on set up, and encourage your users to check and update their information. We also advise always using a mobile phone to call 999 in an emergency.
You are always in control of your 999 location information, which can easily be changed on your Business Portal, accessed through My Account. And don’t worry - if a user ever needs to call 999, they will be asked to confirm the address first.
Connecting your phones
As Digital Voice runs over IP, all devices must be connected to the internet. You can connect phones directly via an Ethernet port, or connect to Wi-Fi if your signal is strong enough.
You can plug phones into your router or hub, a Local Area Network (LAN) switch, or any active cabling that is connected to your broadband or access product. For devices that connect to
Wi-Fi, we recommend checking the signal strength using your mobile phone to make sure full strength is available.
Have a think about which option you have and what to use for your business, so you can select the right devices for you. Any internal cabling would need to exist or being provided separately as it is not provided as part of Digital Voice for Business service.
As Digital Voice runs over IP, all devices must be connected to the internet. You can connect phones directly via an Ethernet port, or connect to Wi-Fi if your signal is strong enough.
You can plug phones into your router or hub, a Local Area Network (LAN) switch, or any active cabling that is connected to your broadband or access product. For devices that connect to
Wi-Fi, we recommend checking the signal strength using your mobile phone to make sure full strength is available.
Have a think about which option you have and what to use for your business, so you can select the right devices for you. Any internal cabling would need to exist or being provided separately as it is not provided as part of Digital Voice for Business service.
As Digital Voice runs over IP, all devices must be connected to the internet. You can connect phones directly via an Ethernet port, or connect to Wi-Fi if your signal is strong enough.
You can plug phones into your router or hub, a Local Area Network (LAN) switch, or any active cabling that is connected to your broadband or access product. For devices that connect to
Wi-Fi, we recommend checking the signal strength using your mobile phone to make sure full strength is available.
Have a think about which option you have and what to use for your business, so you can select the right devices for you. Any internal cabling would need to exist or being provided separately as it is not provided as part of Digital Voice for Business service.
As Digital Voice runs over IP, all devices must be connected to the internet. You can connect phones directly via an Ethernet port, or connect to Wi-Fi if your signal is strong enough.
You can plug phones into your router or hub, a Local Area Network (LAN) switch, or any active cabling that is connected to your broadband or access product. For devices that connect to
Wi-Fi, we recommend checking the signal strength using your mobile phone to make sure full strength is available.
Have a think about which option you have and what to use for your business, so you can select the right devices for you. Any internal cabling would need to exist or being provided separately as it is not provided as part of Digital Voice for Business service.
Webex and Digital Voice for Business
Digital Voice for Business is run on the Webex platform, and all packages come with Webex voice and collaboration applications included as standard. This is an an ideal solution for small to medium businesses with built-in security and the opportunity for growth.
Both Enhanced and Extra packages include the Webex Softphone app, which allows you to make and receive calls on your business number from any device - perfect for hybrid working.
Extra packages also include Webex Basic with additional collaboration capabilities, including the ability to use Chat and Meetings for internal or external collaboration with voice and video calling.
Why choose Digital Voice for Business?
Digital Voice for Business addresses key concerns for businesses and their users, enabling more effective collaboration.