Man laughing in call center

Cloud Contact Biometric Authentication

Streamline and protect every customer interaction with a fully scalable biometric authentication and fraud prevention solution.

Streamline and protect every customer interaction with a fully scalable biometric authentication and fraud prevention solution.

A better, safer customer experience

A better, safer customer experience

Traditional knowledge-based authentication methods are time-consuming – and can be easy to exploit. Cloud Contact Biometric Authentication with BT allows customers to use their voice as their password, improving both customer and agent experience while increasing security.

  • Fast and frictionless

    Voice biometrics are faster, more reliable and more convenient than any other authentication factor.

  • Proactive against fraudsters

    Proactively prevents fraud, enabling analysts to stop it at the source by identifying the actual fraudster behind each attack.

  • Any channel, any device

    It's the only solution that can integrate into every channel to streamline and secure your customers’ entire journey.

  • Fast and frictionless

    Voice biometrics are faster, more reliable and more convenient than any other authentication factor.

  • Proactive against fraudsters

    Proactively prevents fraud, enabling analysts to stop it at the source by identifying the actual fraudster behind each attack.

  • Any channel, any device

    It's the only solution that can integrate into every channel to streamline and secure your customers’ entire journey.

How does Pindrop works?

Pindrop Passport is a biometric security solution that helps companies streamline, protect and personalise every interaction throughout the customer journey. Pindrop Passport replaces outdated knowledge-based authentication factors and reactionary fraud detection strategies with seamless, secure biometric authentication and intelligent fraud prevention.

 

 Through Pindrop Passport, organisations authenticate the actual person behind the device or on the other end of the phone, reducing friction and increasing trust in every interaction. Companies deploy Passport in digital and voice channels to improve experiences, lower operational costs, mitigate fraud, and protect the brand.

woman on vido call

Cloud Contact Biometric with Pindrop features

Pindrop Passport/Protect key features at a glance:

  • Continuous authentication in digital apps
  • Detect social engineering, bots, and scripts
  • Seamless authentication and real-time fraud detection
  • Fast, secure step-up and two-factor authentication
  • Post-engagement fraud detection and investigation. 

Download our datasheet to find out more about how Pindrop Passport/Protect can safeguard your employees, brand and reputation

Download Pindrop Passport/Protect datasheet (PDF)

Cloud Contact Biometric with Pindrop features

Pindrop Passport/Protect key features at a glance:

  • Continuous authentication in digital apps
  • Detect social engineering, bots, and scripts
  • Seamless authentication and real-time fraud detection
  • Fast, secure step-up and two-factor authentication
  • Post-engagement fraud detection and investigation. 

Download our datasheet to find out more about how Pindrop Passport/Protect can safeguard your employees, brand and reputation

Download Pindrop Passport/Protect datasheet (PDF)
woman on vido call

Cloud Contact Biometric with Pindrop features

Pindrop Passport/Protect key features at a glance:

  • Continuous authentication in digital apps
  • Detect social engineering, bots, and scripts
  • Seamless authentication and real-time fraud detection
  • Fast, secure step-up and two-factor authentication
  • Post-engagement fraud detection and investigation. 

Download our datasheet to find out more about how Pindrop Passport/Protect can safeguard your employees, brand and reputation

Download Pindrop Passport/Protect datasheet (PDF)
woman on vido call

Cloud Contact Biometric with Pindrop features

Pindrop Passport/Protect key features at a glance:

  • Continuous authentication in digital apps
  • Detect social engineering, bots, and scripts
  • Seamless authentication and real-time fraud detection
  • Fast, secure step-up and two-factor authentication
  • Post-engagement fraud detection and investigation. 

Download our datasheet to find out more about how Pindrop Passport/Protect can safeguard your employees, brand and reputation

Download Pindrop Passport/Protect datasheet (PDF)
woman on vido call

How to balance fraud prevention with customer experience

Contact centre fraud is big business – meaning organisations need to look for innovative ways to stay secure while delivering an outstanding customer experience.

Download fraud prevention whitepaper

How AI is transforming the contact centre experience

Consumers are ready to welcome Artificial Intelligence (AI) into the contact centre. Here's how to make the most of the technology.

Discover AI in the call centre

Why choose BT for biometric authentication

It’s not just the service that makes the difference, but your provider, too. And when you choose BT, you'll be in good hands.

24/7 support

Round-the-clock proactive monitoring and support allows you to focus on your business while taking care of your customer authentication and fraud detection.

End-to-end service

We work with Nuance to build a solution that fits your precise needs, and once it’s up and running we’ll support you in any way you need.

Fully integrated

Nuance Gatekeeper can be fully integrated with our other solutions and our global voice network, with a single Service Level Agreement across all services.

Industry-leading service

We’re recognised by the International Data Corporation (IDC) as a ‘Leader’ for delivering outstanding Managed Security Services.

24/7 support

Round-the-clock proactive monitoring and support allows you to focus on your business while taking care of your customer authentication and fraud detection.

End-to-end service

We work with Nuance to build a solution that fits your precise needs, and once it’s up and running we’ll support you in any way you need.

Fully integrated

Nuance Gatekeeper can be fully integrated with our other solutions and our global voice network, with a single Service Level Agreement across all services.

Industry-leading service

We’re recognised by the International Data Corporation (IDC) as a ‘Leader’ for delivering outstanding Managed Security Services.