Streamline and protect every customer interaction with a fully scalable call authentication and fraud prevention solution.
Streamline and protect every customer interaction with a fully scalable call authentication and fraud prevention solution.
Traditional knowledge-based authentication methods are time-consuming, and can be easy to exploit. Cloud Contact Call Security with BT allows customers to use their voice as their password, improving both customer and agent experience while increasing security.
Pindrop Call Security uses advanced signal processing and machine learning to analyse over 2,500 unique audio and metadata features from a phone call. These include characteristics like voice patterns, device type, call behaviour, and network details. Pindrop builds a high-resolution profile of each call, helping detect anomalies, spoofing attempts, SIM swaps and other signs of fraud.
With its multi-layered authentication engine, Pindrop verifies legitimate callers in seconds, even when traditional caller ID methods fall short. Instead of relying on what a caller knows or says, it identifies who they are based on how they sound and how they connect. This proactive approach not only enhances security but also accelerates call handling times.
Pindrop multi-layered call security system key features at a glance:
Download our datasheet to find out more about how Pindrop can safeguard your employees, brand and reputation.
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