person sat at city desk

Webex Calling

Turn Webex into a cloud-based phone system with the power of our global voice network. Work securely from anywhere with useful tools and simple management.

Turn Webex into a cloud-based phone system with the power of our global voice network. Work securely from anywhere with useful tools and simple management.

graphic showing mobile phone screen and dialling pad

Flexible and secure cloud calling

Webex Calling with BT is an easy, secure, and intelligent way to keep your teams connected, wherever they work. An ideal solution for remote and hybrid workplaces with a superior voice experience.

Powered by AI, it delivers smart features like real-time transcription, live call summaries, intelligent call routing, and virtual assistants to streamline communication and enhance productivity.

Benefits to your business

Webex Calling with BT is an easy and secure way to enable your people to connect, wherever they choose to work from.
Reduce costs
Streamline administration and maintenance of your voice environment by replacing your Private Branch Exchange (PBX) system with a cost-effective, cloud-based solution.
Deploy at pace
With less physical infrastructure, you’ll benefit from faster and simpler deployment of your services – all done remotely.
Operate with top-grade security
Get a solution with security built-in, not bolted on, and assured by both Cisco and our security experts.
Reduce costs
Streamline administration and maintenance of your voice environment by replacing your Private Branch Exchange (PBX) system with a cost-effective, cloud-based solution.
Deploy at pace
With less physical infrastructure, you’ll benefit from faster and simpler deployment of your services – all done remotely.
Operate with top-grade security
Get a solution with security built-in, not bolted on, and assured by both Cisco and our security experts.
Powerful AI features with Webex Calling

Powerful AI features with Webex Calling

Work smarter and streamline your processes with AI-powered features built into Webex Calling:

  • Background noise removal.
  • Automated summary after your call is finished.
  • Automated summary when a call is transferred to you. 
  • Data compression.
  • AI receptionist.
  • Advanced AI-based auto attendant.
  • Live call summaries.
  •  Suggested responses and caller intent detection.
  • Voicemail transcription.
  • Context handoff.
  • HD voice.
  • Agentic workflows.

Why choose BT for cloud calling?

BT simplifies and secures your cloud collaboration journey. Our global network and expertise minimises complexity and risk, so you can focus on your business.

24/7 support

First-class, global managed service with 24/7 support for moves and changes, platform upgrades, and more.

Global voice network access

Access to our global voice network, allowing you to make and receive calls to anyone from anywhere.

Self-service portal

Access to our Control Hub self-service portal, allowing you to take full control of your Webex estate.

Webex Calling user types

Mix and match your user types to meet your business needs.
Discovery, design, and project management
End user adoption
24x7 support
Configured devices
Included calling features
Workspace
For hot-desking and devices in common areas and meeting rooms
Discovery, design, and project management
End user adoption
24x7 support
Configured devices
One
Included calling features
18+
Workspace
For hot-desking and devices in common areas and meeting rooms
Discovery, design, and project management
End user adoption
24x7 support
Configured devices
One
Included calling features
18+
Professional
For individual employees with calling requirements
Discovery, design, and project management
End user adoption
24x7 support
Configured devices
Up to five (maximum one physical handset)
Included calling features
50+
Professional
For individual employees with calling requirements
Discovery, design, and project management
End user adoption
24x7 support
Configured devices
Up to five (maximum one physical handset)
Included calling features
50+
graphic showing how webex calling works

A high-availability calling infrastructure

We pair regional infrastructure between Cisco and us, with high-availability Session Border Controllers (SBCs), enabling service in North America, Europe, the Middle East, Africa, and Asia-Pacific regions. This allows us to connect Webex Calling to the Public Switched Telephone Network (PSTN) and transport your voice worldwide, regardless of whether you’re using the Webex App or a Webex-compatible fixed IP phone. The Control Hub also gives you actionable insights into the performance of your solution.

FAQs

Webex Calling is a communication solution that combines voice calling, video conferencing, team collaboration, and messaging in one interface.

It also includes standard cloud PBX (Private Branch Exchange) features such as call pickup, hunt groups, music on hold, call transfers, and voicemail.

Webex Calling is managed and administered through the Webex control hub, which provides a single interface for calling, meetings, devices, and the Webex Contact Centre.

Webex Meetings delivers high-quality video meetings that simulate an in-person experience.

Webex Calling combines voice calling, video conferencing, team collaboration, and messaging into a single interface.

Overall, Webex is an all-in-one solution that offers control and simplicity for teams of all sizes.

Webex Calling with BT uses our global voice network to allow you to call landlines from a familiar interface.

Go to the Webex App and click on ‘Calls’ icon. On the dial pad, enter the phone number and choose whether to make an audio or a video call.

You can also initiate a call from the app header. Click ‘Search’, ‘Meet’, and ‘Call’. Enter the name, email address, or video address, and press ‘Enter’.

Yes.

There’s no charge for number porting if it’s done during business hours.

One, three, and five years.

We have various pricing options to fit your business needs, starting from as low as £8 per workspace user or £10.50 per professional user.

Webex Calling with BT is a globally managed calling and unified communications service that uses our global voice network to provide high-quality PSTN connectivity. We also provide an extensive service wrap within the single global user price. This includes:

 

  • design
  • data discovery and enrichment
  • project management
  • user adoption services
  • dedicated 24/7/365 support. 

*A-end and B-end countries*

Belgium, France, Germany, Ireland, Italy, Netherlands, Spain, Switzerland, South Africa, UK, Australia, Hong Kong, Singapore, and USA.

*B-end countries only*

Denmark, Finland, Luxembourg, Norway, Poland, Romania, Sweden, Brazil, Canada and Mexico.

A-end countries are where we can offer, contract, and bill for our services.

B-end countries are where we can only provide services without the ability to offer contracts or billing.

We offer 24/7 global user support, including proactive incident management, platform upgrades and maintenance, emergency service compliance, and ongoing user adoption support for in-life moves and changes. Also, our standard user adoption services will help your people get the most from the service.

Yes, we can offer this value-added service to help customers capture and archive their calls across their unified communications platform of choice. The service will support customers in complying with regulations such as MiFID II, DORA and more. Please speak to your account manager or use the ‘get in touch’ button on this page to find out more.