Question 1

What is Cisco Webex Calling?

Accepted Answer

Webex Calling is a communication solution that combines voice calling, video conferencing, team collaboration, and messaging in one interface.

It also includes standard cloud PBX (Private Branch Exchange) features such as call pickup, hunt groups, music on hold, call transfers, and voicemail.

Webex Calling is managed and administered through the Webex control hub, which provides a single interface for calling, meetings, devices, and the Webex Contact Centre.

Question 2

What is the difference between Webex Meetings and Webex Calling?

Accepted Answer

Webex Meetings delivers high-quality video meetings that simulate an in-person experience.

Webex Calling combines voice calling, video conferencing, team collaboration, and messaging into a single interface.

Overall, Webex is an all-in-one solution that offers control and simplicity for teams of all sizes.

Question 3

How do I call a landline using Webex?

Accepted Answer

Webex Calling with BT uses our global voice network to allow you to call landlines from a familiar interface.

Go to the Webex App and click on ‘Calls’ icon. On the dial pad, enter the phone number and choose whether to make an audio or a video call.

You can also initiate a call from the app header. Click ‘Search’, ‘Meet’, and ‘Call’. Enter the name, email address, or video address, and press ‘Enter’.

Question 4

Can I port my existing numbers?

Accepted Answer

Question 5

Is there a charge for number porting?

Accepted Answer

There’s no charge for number porting if it’s done during business hours.

Question 6

Will I get dedicated Webex phone numbers?

Accepted Answer

Question 7

What contract lengths are available?

Accepted Answer

One, three, and five years.

Question 8

How much does Webex Calling cost?

Accepted Answer

We have various pricing options to fit your business needs, starting from as low as £8 per workspace user or £10.50 per professional user.

Question 9

How does Webex Calling with BT work?

Accepted Answer

Webex Calling with BT is a globally managed calling and unified communications service that uses our global voice network to provide high-quality PSTN connectivity. We also provide an extensive service wrap within the single global user price. This includes:

design
data discovery and enrichment
project management
user adoption services
dedicated 24/7/365 support.

Question 10

Which countries is your Webex Calling service available in?

Accepted Answer

*A-end and B-end countries*

Belgium, France, Germany, Ireland, Italy, Netherlands, Spain, Switzerland, South Africa, UK, Australia, Hong Kong, Singapore, and USA.

*B-end countries only*

Denmark, Finland, Luxembourg, Norway, Poland, Romania, Sweden, Brazil, Canada and Mexico.

A-end countries are where we can offer, contract, and bill for our services.

B-end countries are where we can only provide services without the ability to offer contracts or billing.

Question 11

I have a technical issue with Webex Calling. Where can I get support?

Accepted Answer

We offer 24/7 global user support, including proactive incident management, platform upgrades and maintenance, emergency service compliance, and ongoing user adoption support for in-life moves and changes. Also, our standard user adoption services will help your people get the most from the service.

Question 12

Can I add advanced call recording to my service?

Accepted Answer

Yes, we can offer this value-added service to help customers capture and archive their calls across their unified communications platform of choice. The service will support customers in complying with regulations such as MiFID II, DORA and more. Please speak to your account manager or use the ‘get in touch’ button on this page to find out more.

Webex Meetings

User adoption

Managed service

Drive sales with simple, smart meetings

FAQs