Teams Phone Direct Routing
Flexibility to integrate your existing setup with Microsoft Teams Phone
Flexibility to integrate your existing setup with Microsoft Teams Phone
Adapting Teams Phone for you
Adapting Teams Phone for you
Direct Routing is the most flexible way to incorporate cloud calling and collaboration.
- However complicated your current infrastructure, we can make it work.
Fully integrated
- We take care of everything from technical design to dedicated support.
End-to-end managed migration
- We provide flexible pricing options with no hidden fees.
Stay on top of costs
- However complicated your current infrastructure, we can make it work.
Fully integrated
- We take care of everything from technical design to dedicated support.
End-to-end managed migration
- We provide flexible pricing options with no hidden fees.
Stay on top of costs
Helping you get the best out of Teams Phone
Why choose BT for cloud calling
Let us help you make the most of Teams Phone, whatever your setup.
Our experience
We’ve spent two decades helping customers move their voice services to the cloud in the most complex environments – enabling them to focus on what they do best.
Our network
Our network is trusted by thousands of organisations, and is built on the Microsoft Azure platform – reducing latency, and improving resilience and security.
Our security specialists
Our 3,000 security experts protect governments, critical national infrastructure and global corporations, and are ready to help protect your organisation.
FAQs
What is the difference between Direct Routing and Operator Connect?
Direct Routing provides you with the flexibility to integrate your existing telephony solution with Microsoft Teams. It also allows for integrating various other critical functions like SBC (session border control) and call centre technology.
Operator Connect works best for organisations without complex requirements or setups.
Can I have a mix of ported and new numbers at the same site?
Yes, we generally allocate new numbers first and then port old numbers across. Porting timelines vary depending on the carrier or platform you are moving away from.
Choosing to use new numbers will make the migration process faster and avoid any associated porting charges.
Can I add advanced call recording to my service?
Yes, we can offer this value-added service to help customers capture and archive their calls across their unified communications platform of choice. The service will support customers in complying with regulations such as MiFID II, DORA and more. Please speak to your account manager or use the ‘get in touch’ button on this page to find out more.