Unlock seamless external calling in Microsoft Teams with Direct Routing. This cloud-based solution enables Teams PSTN Calling by integrating your existing telephony systems, offering secure, scalable communication without on-site hardware. With support for hybrid environments, custom voice policies, and advanced call analytics.
Unlock seamless external calling in Microsoft Teams with Direct Routing. This cloud-based solution enables Teams PSTN Calling by integrating your existing telephony systems, offering secure, scalable communication without on-site hardware. With support for hybrid environments, custom voice policies, and advanced call analytics.
Why choose Microsoft Teams Phone Direct Routing with BT
Microsoft Teams helps you get the most from your people and connect better with your customers. You can meet, call, collaborate and chat in spaces that are focused on the task in hand to make working in real time easy, wherever you are.
Managed service, end to end
With BT, you get more than PSTN breakout. Our managed service covers set-up, monitoring and support — plus over 120 in-life service requests handled for you. That’s less admin on your desk, and more time for your business.
Experts in cyber defence
As one of the world’s leading cyber security providers, BT’s 3,600 security professionals protect nation-states, critical infrastructures, and businesses of all sizes.
Free 30-day trial
Experience how BT’s Direct Routing powers Teams PSTN Calling — seamless, secure, and scalable. Try it free for 30 days with up to 25 numbers, no obligation.
Built-in flexibility with add-ons
Enhance your Teams PSTN Calling with handsets and headsets, contact centre options like Anywhere365, advanced secure call recording, and more.
See the benefits with a 30-day free trial
Direct Routing is the most flexible way to incorporate cloud calling and collaboration.
However complicated your current infrastructure, we can make it work.
End-to-end managed migration
We take care of everything from technical design to dedicated support.
Stay on top of costs
We provide flexible pricing options with no hidden fees.
Helping you get the best out of Teams Phone Direct Routing
Management of whole Teams environment
We can take care of every step. We design, deliver and manage your solution. From communications strategy to support once Teams Phone has launched – we can help at every step.
We can take care of every step. We design, deliver and manage your solution. From communications strategy to support once Teams Phone has launched – we can help at every step.
We can take care of every step. We design, deliver and manage your solution. From communications strategy to support once Teams Phone has launched – we can help at every step.
We can take care of every step. We design, deliver and manage your solution. From communications strategy to support once Teams Phone has launched – we can help at every step.
Integrate with your existing setup
Our experts work with multiple technologies, including legacy systems, to create a single, secure network for your business. Our tailored solutions protect your existing investment – while giving you the collaboration and productivity features of Teams.
Our experts work with multiple technologies, including legacy systems, to create a single, secure network for your business. Our tailored solutions protect your existing investment – while giving you the collaboration and productivity features of Teams.
Our experts work with multiple technologies, including legacy systems, to create a single, secure network for your business. Our tailored solutions protect your existing investment – while giving you the collaboration and productivity features of Teams.
Our experts work with multiple technologies, including legacy systems, to create a single, secure network for your business. Our tailored solutions protect your existing investment – while giving you the collaboration and productivity features of Teams.
Consultancy and support
From assessing your entire voice estate to dedicated user adoption support, we will help you make the most of your investment.
From assessing your entire voice estate to dedicated user adoption support, we will help you make the most of your investment.
From assessing your entire voice estate to dedicated user adoption support, we will help you make the most of your investment.
From assessing your entire voice estate to dedicated user adoption support, we will help you make the most of your investment.
Local and global reach
We work with organisations globally, offering voice services in 180 countries. We also have the experience and capability to work with companies of any size – from small to international.
We work with organisations globally, offering voice services in 180 countries. We also have the experience and capability to work with companies of any size – from small to international.
We work with organisations globally, offering voice services in 180 countries. We also have the experience and capability to work with companies of any size – from small to international.
We work with organisations globally, offering voice services in 180 countries. We also have the experience and capability to work with companies of any size – from small to international.
Powerful analytics
Add our powerful analytics tools to see how Teams is being used, and spot opportunities for improvement. Insights include detailed root cause analysis (RCA), performance analysis and quality mean opinion score (MOS).
Add our powerful analytics tools to see how Teams is being used, and spot opportunities for improvement. Insights include detailed root cause analysis (RCA), performance analysis and quality mean opinion score (MOS).
Add our powerful analytics tools to see how Teams is being used, and spot opportunities for improvement. Insights include detailed root cause analysis (RCA), performance analysis and quality mean opinion score (MOS).
Add our powerful analytics tools to see how Teams is being used, and spot opportunities for improvement. Insights include detailed root cause analysis (RCA), performance analysis and quality mean opinion score (MOS).
Discover stories of impact
“By delivering Teams telephony, BT demonstrated its experience and global capability”
Learn how a global law firm consolidated its communications to improve the user experience.
John Court
Global Director of Information Technology
Let us help you make the most of Teams Phone, whatever your setup.
Our experience
We’ve spent two decades helping customers move their voice services to the cloud in the most complex environments – enabling them to focus on what they do best.
Our network
Our network is trusted by thousands of organisations, and is built on the Microsoft Azure platform – reducing latency, and improving resilience and security.
Our security specialists
Our 3,000 security experts protect governments, critical national infrastructure and global corporations, and are ready to help protect your organisation.
Compliant call recording for your meetings and calls
Looking to capture and archive recordings of your calls? Find out how Advanced Call Recording from BT can help you meet your regulatory requirements and other recording use cases.
What is the difference between Direct Routing and Operator Connect?
Direct Routing provides you with the flexibility to integrate your existing telephony solution with Microsoft Teams. It also allows for integrating various other critical functions like SBC (session border control) and call centre technology.
Operator Connect works best for organisations without complex requirements or setups.
Can I have a mix of ported and new numbers at the same site?
Yes, we generally allocate new numbers first and then port old numbers across. Porting timelines vary depending on the carrier or platform you are moving away from.
Choosing to use new numbers will make the migration process faster and avoid any associated porting charges.
Can I add advanced call recording to my service?
Yes, we can offer this value-added service to help customers capture and archive their calls across their unified communications platform of choice. The service will support customers in complying with regulations such as MiFID II, DORA and more. Please speak to your account manager or use the ‘get in touch’ button on this page to find out more.
DIGITAL TRANSFORMATION
PSTN and ISDN switch-off: moving to digital voice
We’re transitioning away from the traditional copper-analogue network to embrace modern IP technology by 2027. This shift will digitise voice, data, and video, allowing seamless communication over the internet.
