Improve the customer experience, empower your staff to work smarter, and benefit from new technologies with our range of customer contact solutions for corporations.
Five9
Use the power of AI and the cloud to engage your customers, wherever they are, on their preferred channels.
Webex Contact Centre
A flexible cloud platform that combines with your on-premise call centre solution, improving your performance and cutting your costs.
Genesys Cloud contact centre
Improve the efficiency of your contact centres with a unified enterprise-grade solution – giving your customers a fulfilling cross-channel experience.
Anywhere365
A cloud-based contact centre solution that integrates with Microsoft Teams to offer customer experience capability. It's the perfect customer service solution for businesses built on the Microsoft ecosystem.
Fraud, security and compliance
Protect your customers and keep your corporate operations compliant with our flexible and easy-to-manage contact centre security solutions.
Optimise Cloud Contact
Detect changes in customer behaviour and get valuable insight that helps you make informed business decisions.
Smart Messaging
Improve customer experience with personalised content, seamless systems integration and real-time reporting – all in one place.
Nuance Gatekeeper
Protect your customers and your business with our biometric authentication and fraud prevention solution.
Why choose BT for customer contact
Choose a partner you can trust to transform your customer contact. We’ve established over 4,000 contact centres globally.
Global presence
With a presence in over 180 countries, we can help you establish a contact centre anywhere, and let customers get in touch from across the world.
Premium partnerships
Our ecosystem of partners means we can integrate your day-to-day applications, contact centre solutions and unified communications.
Trusted
Companies around the world trust us to help them move to the cloud, transform their customer service and protect what matters most.
Data compliant
You're in safe hands. We're trusted by global organisations to deliver critical communications in regulated environments.
Global presence
With a presence in over 180 countries, we can help you establish a contact centre anywhere, and let customers get in touch from across the world.
Premium partnerships
Our ecosystem of partners means we can integrate your day-to-day applications, contact centre solutions and unified communications.
Trusted
Companies around the world trust us to help them move to the cloud, transform their customer service and protect what matters most.
Data compliant
You're in safe hands. We're trusted by global organisations to deliver critical communications in regulated environments.
How AI is transforming the contact centre experience
AI promises to improve and enhance the customer contact experience, but some organisations are struggling to make the most of the technology.
