Manage the lifecycle of mobile devices with BT Business. A mobile solution to support businesses at all stages of their device lifecycle, from set up to recycling.
A fully managed mobile solution, from set-up and security to deployment and recycling, enabling businesses with 400+ devices to get more from each stage of their device lifecycle.
A fully managed mobile solution, from set-up and security to deployment and recycling, enabling businesses with 400+ devices to get more from each stage of their device lifecycle.
Efficient and sustainable mobile device management
Our Device Lifecycle Management solution handles everything for you, from setup and onboarding to deployment and retirement.
A mobile solution designed to boost your device use at every stage
Resource
We'll provide the most up-to-date devices, customised to each user's requirements by our pre-sales team and deliver securely by courier to your home or work address.
We'll provide the most up-to-date devices, customised to each user's requirements by our pre-sales team and deliver securely by courier to your home or work address.
We'll provide the most up-to-date devices, customised to each user's requirements by our pre-sales team and deliver securely by courier to your home or work address.
We'll provide the most up-to-date devices, customised to each user's requirements by our pre-sales team and deliver securely by courier to your home or work address.
Retrieve
We'll collect unwanted devices from users, wipe all data using the latest HMG Infosec protection standards and make sure the device continues to function perfectly.
We'll collect unwanted devices from users, wipe all data using the latest HMG Infosec protection standards and make sure the device continues to function perfectly.
We'll collect unwanted devices from users, wipe all data using the latest HMG Infosec protection standards and make sure the device continues to function perfectly.
We'll collect unwanted devices from users, wipe all data using the latest HMG Infosec protection standards and make sure the device continues to function perfectly.
Redeploy
We'll re-box pre-used devices with packaging made from recycled materials, then either deliver them to a new user or keep them stored, ready for future use.
We'll re-box pre-used devices with packaging made from recycled materials, then either deliver them to a new user or keep them stored, ready for future use.
We'll re-box pre-used devices with packaging made from recycled materials, then either deliver them to a new user or keep them stored, ready for future use.
We'll re-box pre-used devices with packaging made from recycled materials, then either deliver them to a new user or keep them stored, ready for future use.
Recycle
When a device has reached its end of life, our partner Asecca will purchase the device from you for its residual value and get it ready for safe recycling.
When a device has reached its end of life, our partner Asecca will purchase the device from you for its residual value and get it ready for safe recycling.
When a device has reached its end of life, our partner Asecca will purchase the device from you for its residual value and get it ready for safe recycling.
When a device has reached its end of life, our partner Asecca will purchase the device from you for its residual value and get it ready for safe recycling.
BT Business Device Lifecycle Management Solution
Read more about what our Device Lifecycle Management solution can do for your business in our helpful PDF.
Why choose BT Business to manage your device lifecycle
Customer-first support
Our team of experts provides unwavering support 24/7/365, addressing technical questions, assisting with billing inquiries and promptly handling warranty claims.
Reliable and secure
Built on the same secure infrastructure that supports the UK’s emergency services, protected by over 3,000+ dedicated security experts.
Leader in Managed Services
We’re recognised as a European leader in Managed Security Services by IDC Marketscape.
Trusted provider
Over 2,500 organisations trust us to design, deploy, monitor, manage and optimise their technology solutions.
Customer-first support
Our team of experts provides unwavering support 24/7/365, addressing technical questions, assisting with billing inquiries and promptly handling warranty claims.
Reliable and secure
Built on the same secure infrastructure that supports the UK’s emergency services, protected by over 3,000+ dedicated security experts.
Leader in Managed Services
We’re recognised as a European leader in Managed Security Services by IDC Marketscape.
Trusted provider
Over 2,500 organisations trust us to design, deploy, monitor, manage and optimise their technology solutions.
Device Lifecycle Management (DLM) is a BT Business fully managed mobile solution, powered by EE. DLM takes care of everything from set-up and security to deployment and recycling to enable businesses to get more from each stage of their device lifecycle.
Is there a minimum number of connections I need to have?
Yes – You need to have a minimum number of 400 connections.
What is DLM Select?
DLM Select will provide you with an equivalent device in replacement for any existing device (Please see full solution description and terms for more details).
Do I have to take DLM Select against all devices?
Yes - DLM Select needs to be applied against all devices which have DLM Essentials
How do I understand how many devices are being held in my device pool?
On implementation of your account, you will be given read only access to the ASH platform where you will be able to see the device being held in your device pool.
What do I do if I forget my password?
You can reset your password with-in the ASH portal on the login screen, just click on ‘forgotten password’.
How do you know if I want a device to be recycled?
On implementation of your account, you will be asked to complete a service configuration table. The table will confirm if a particular device type should be re deployed, recycled or repaired.
How do I return a device?
DLM customers should email DLM@ee.co.uk with the details of the device you want collecting. Please ensure you provide the collection address and the IMEI which is being returned. You will then be provided with a pre-paid envelope which you should post in a post box or at a post office. Proof of postage will be provided if you take the device to the post office.
What do I do if I lose a device?
If you lose a device, you can request a device to be sent to you by emailing DLM@ee.co.uk.
If you have DLM Select you should email DLM@ee.co.uk and request a replacement device.
Alternatively, you can order a brand-new device using your BAU process.
What do I do if one of my devices is faulty and no longer within warranty?
In the first instance, please contact EE customer services check whether the handset issue can be resolved. If the issue requires a replacement and you have DLM Select then please email DLM@ee.co.uk. to request a replacement device.
Do you provide a certificate when my device is recycled?
Yes – All devices which are returned for recycling are issued with an erasure certificate. These certificates are available for you to access on the ASH platform.
